Model S won't forget bluetooth phone

[markn455]

Hello,

I need to remove my wife's iPhone from my Tesla's connections, but I've tried at least four times (including one after a scroll-wheel reboot), and all I get is a minutes-long spinning dial and a return to the bluetooth screen with her iPhone displayed prominently.

This is a 2016 Model S 75D MCU1 running 2020.36.11.

Thanks,

Todd

I had the same problem..The first time this happened to me I powered off the car. The second time it happened, powering off the car didn't correct it. So, if you haven't tried powering off, try that it "might" work.

 

[bensklar1]

I had the same problem. Here's what worked for me:

1. Created a service appointment.
2. Tesla responded saying that memory folders are 80% full and this causes the vehicle to have strange behavior. They said they cleared unnecessary files and that after an OTA, the problem should be fixed.
3. MCU1 was noticeably faster and more responsive after the update (still way worse than MCU2), but much better. Bluetooth issue was still there! I could not forget old devices.
4. Did a hard reboot. Bluetooth wasn't working at all after this.
5. Did a soft reboot. Bluetooth was back to working fine, still couldn't remove old devices.
6. By disconnecting my currently connected phone via the touchscreen, after all of the above, THEN FINALLY it let me remove old devices!

 

[ScooterX]

none of those worked for me...
Bad software quality checks going on.

I had the same problem. Here's what worked for me:

1. Created a service appointment.
2. Tesla responded saying that memory folders are 80% full and this causes the vehicle to have strange behavior. They said they cleared unnecessary files and that after an OTA, the problem should be fixed.
3. MCU1 was noticeably faster and more responsive after the update (still way worse than MCU2), but much better. Bluetooth issue was still there! I could not forget old devices.
4. Did a hard reboot. Bluetooth wasn't working at all after this.
5. Did a soft reboot. Bluetooth was back to working fine, still couldn't remove old devices.
6. By disconnecting my currently connected phone via the touchscreen, after all of the above, THEN FINALLY it let me remove old devices!

 

[bensklar1]

@ScooterX

none of those worked for me...
Bad software quality checks going on.

You:

1. Did a hard reboot, followed by soft reboot, then connected your phone, then went into Bluetooth and manually disconnected your currently connected phone, then tried to remove the other devices?

 

[bensklar1]

By manually disconnected I mean you went into the Tesla touchscreen - then actually clicked disconnect phone on the Tesla touchscreen, then tried to remove older devices once nothing is connected currently?

 

[Pwang90]

Okay so I was able to clear out all the Bluetooth devices after I disconnected from my iPhone via the screen, then forgetting my phone. After that, all the devices was able to be removed easily. Now it’s all cleared out. Might work out for you guys.

This worked for me! Thank you

 

[besnova]

This worked for me! Thank you

I'm glad it worked for you!