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Model S won't forget bluetooth phone

markn455

Member
Apr 8, 2016
371
144
Ball Ground, GA
Hello,

I need to remove my wife's iPhone from my Tesla's connections, but I've tried at least four times (including one after a scroll-wheel reboot), and all I get is a minutes-long spinning dial and a return to the bluetooth screen with her iPhone displayed prominently.

This is a 2016 Model S 75D MCU1 running 2020.36.11.

Thanks,

Todd

I had the same problem..The first time this happened to me I powered off the car. The second time it happened, powering off the car didn't correct it. So, if you haven't tried powering off, try that it "might" work.
 

bensklar1

Member
Oct 22, 2020
5
3
California
I had the same problem. Here's what worked for me:

1. Created a service appointment.
2. Tesla responded saying that memory folders are 80% full and this causes the vehicle to have strange behavior. They said they cleared unnecessary files and that after an OTA, the problem should be fixed.
3. MCU1 was noticeably faster and more responsive after the update (still way worse than MCU2), but much better. Bluetooth issue was still there! I could not forget old devices.
4. Did a hard reboot. Bluetooth wasn't working at all after this.
5. Did a soft reboot. Bluetooth was back to working fine, still couldn't remove old devices.
6. By disconnecting my currently connected phone via the touchscreen, after all of the above, THEN FINALLY it let me remove old devices!
 

ScooterX

New Member
Nov 22, 2020
1
0
NJ
none of those worked for me...
Bad software quality checks going on.

I had the same problem. Here's what worked for me:

1. Created a service appointment.
2. Tesla responded saying that memory folders are 80% full and this causes the vehicle to have strange behavior. They said they cleared unnecessary files and that after an OTA, the problem should be fixed.
3. MCU1 was noticeably faster and more responsive after the update (still way worse than MCU2), but much better. Bluetooth issue was still there! I could not forget old devices.
4. Did a hard reboot. Bluetooth wasn't working at all after this.
5. Did a soft reboot. Bluetooth was back to working fine, still couldn't remove old devices.
6. By disconnecting my currently connected phone via the touchscreen, after all of the above, THEN FINALLY it let me remove old devices!
 

bensklar1

Member
Oct 22, 2020
5
3
California
By manually disconnected I mean you went into the Tesla touchscreen - then actually clicked disconnect phone on the Tesla touchscreen, then tried to remove older devices once nothing is connected currently?
 

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