Model X April Deliveries

[highedu]

I called my DS and he was giving me the same canned response that I get all the time. this is after multiple delays and even a delivery cancellation the day of the delivery after I and other members of my family had already moved their meetings.

I told my DS, respectfully, that I need more than what he see's on his computer screen. I told him I am fine with getting the car 2 days or 2 months from now, but what I a not ok with is last minute cancellations because it disrupts everybody's schedule. I told him I know things are crazy there so I get it, but that he should make a call and get the real status.

He reluctantly agreed to call the production manager and call me back.

Let's see what he says/

 

[highedu]

DS said he spoke to his manager and could not give me any more info.

He also said factory is shutdown for next 4 days so my car would not be worked on until Tuesday at the earliest in terms of QC...

 

[K-MTG]

Factory shutdown, hopefully they will assign more VIN's and fix the production line

 

[highedu]

Just got a call from my DS and said the X is ready! Wow, what a roller coaster day....

 

[ohmman]

@K-MTG - I heard it's being shutdown for manufacture of sunscreens.

 

[aesculus]

Just got a call from my DS and said the X is ready! Wow, what a roller coaster day....

Very cool. Are you picking it up tomorrow or this weekend?

 

[highedu]

Very cool. Are you picking it up tomorrow or this weekend?

DS said no available time slots tomorrow or Saturday and they are closed on Sunday.

I will have to wait until next Saturday to pickup it seems

 

[WABarb]

Ordered: 01/17
Confirmed: 01/24
Config: 90D, Midnight Silver Metallic, Wheels 20", Black headliner, 6 seats, PUP, Subzero, Towing
April - Early May
VIN 44XX

DS email - in production queue

 

[Vizir]

Wow. My VIN is in 3500's and no DS contact. Should I initiate the contact?

 

[LeonardD]

My VIN is 32xx and no DS initiated contact. Feel free to contact your DS, but do not count on getting any real info until your car is done with QC.

 

[Vizir]

I suppose I can at least find out whether they'll be delivering the car to Kansas City or Dallas. My DS seems to be located in Dallas, so I'm thinking Dallas. Also, I should inform him that I will be traveling out of the country for most of April, so can only do May pickup.

 

[highedu]

So more on the rollercoaster.

Fremont - Apparently no delivery slots available today or tomorrow. Sunday they are closed. Next week I cant do during the week. Saturday the 9th they are saying no deliveries because they are closed for an event. Sunday the 10th they are closed.

Dublin - I asked about taking delivery in Dublin and they said they don't do deliveries there. I asked if somebody could just meet me and we could spend 30 minutes and get it done and they said no.

Palo Alto - I said what about Palo Alto and they said it would take a week to transport the car from Fremont to Palo Alto (~20 miles). I told them I routinely get my S serviced and delivered to me from Fremont to Palo Alto so don't know why it would take a week to transport the car 20 miles. They said its a different process to transport new car vs service vehicle.

I told the DS that it sounds like they are getting to hung up on process and not trying to solve the problem especially since they are constrained in Fremont and I am the one coming up with options. He is putting in the transfer request and I will get assigned a DS out of PA. Once that DS is assigned I am going to call them and see if working with a different DS makes a difference.

Definitely not the customer service or startup problem solving culture Elon would expect of his team

 

[sukhi]

So more on the rollercoaster.

Fremont - Apparently no delivery slots available today or tomorrow. Sunday they are closed. Next week I cant do during the week. Saturday the 9th they are saying no deliveries because they are closed for an event. Sunday the 10th they are closed.

Dublin - I asked about taking delivery in Dublin and they said they don't do deliveries there. I asked if somebody could just meet me and we could spend 30 minutes and get it done and they said no.

Palo Alto - I said what about Palo Alto and they said it would take a week to transport the car from Fremont to Palo Alto (~20 miles). I told them I routinely get my S serviced and delivered to me from Fremont to Palo Alto so don't know why it would take a week to transport the car 20 miles. They said its a different process to transport new car vs service vehicle.

I told the DS that it sounds like they are getting to hung up on process and not trying to solve the problem especially since they are constrained in Fremont and I am the one coming up with options. He is putting in the transfer request and I will get assigned a DS out of PA. Once that DS is assigned I am going to call them and see if working with a different DS makes a difference.

Definitely not the customer service or startup problem solving culture Elon would expect of his team

Working with different DS certainly makes a difference. My Fremont DS was totally unresponsive but the one in PA was super helpful.

Since I was so miffed with my DS, I too considered changing my delivery to PA and the PA DS told me that she could get the car to me within a day from Fremont (including delivery). I ultimately kept my Fremont delivery because of the true of the factory tour but I wish I hadn't.

 

[highedu]

So the saga continues.

Spoke to my new DS in Palo Alto (very helpful and responsive) and he said the X has not been cleared for delivery. I told him I was flabbergasted because the Fremont DS told me last night at 7:15 pm to come to the factory at 8 pm and pickup my X which I could not do with such short notice. So how could the car all of a sudden not be ready again.

He said after March delivery they have put a halt on X delivery as they want to do another round of inspections and apply some changes.

I told him I am fine with this because it is better that they fix any potential issues rather than me taking delivery only to hand it back.

However, I did tell him that I wanted him to call QC rather than just look at his computer screen so we can get to the bottom of the actual story.

I told him again that I am not fussed about getting delivery now vs 2 weeks...I just want a firm date so I can not left moving meetings last minute as has been the case over the last week.

 

[Aljohn]

I have a 31xx VIN. I met my DS at the Meet the Model X event, and trust he is keeping up with my status. We are anticipating going to production next week. There is some who are saying Freemont is shut down for the next 4 days -- relief from the end of quarter press and some updates to the assembly line. All is good, so I don't feel a need to email my DS... he has my "back".

 

[TJunkers]

Wow. My VIN is in 3500's and no DS contact. Should I initiate the contact?

That's what I did. I never heard from my DS until I sent him an email asking him for a status update. They get emails like that all the time so don't feel bad asking.

 

[TJunkers]

HAPPY APRIL EVERYONE!

 

[umeshunni]

So the saga continues.

Spoke to my new DS in Palo Alto (very helpful and responsive) and he said the X has not been cleared for delivery. I told him I was flabbergasted because the Fremont DS told me last night at 7:15 pm to come to the factory at 8 pm and pickup my X which I could not do with such short notice. So how could the car all of a sudden not be ready again.

He said after March delivery they have put a halt on X delivery as they want to do another round of inspections and apply some changes.

I told him I am fine with this because it is better that they fix any potential issues rather than me taking delivery only to hand it back.

However, I did tell him that I wanted him to call QC rather than just look at his computer screen so we can get to the bottom of the actual story.

I told him again that I am not fussed about getting delivery now vs 2 weeks...I just want a firm date so I can not left moving meetings last minute as has been the case over the last week.

I got a similar email from my DS - set the expectation for a 'mid-April' delivery.

 

[napabill]

Dublin - I asked about taking delivery in Dublin and they said they don't do deliveries there. I asked if somebody could just meet me and we could spend 30 minutes and get it done and they said no.

Was told the same thing. Can't understand why they don't use Dublin. Great facility.

 

[Colby Boles]

I got a similar email from my DS - set the expectation for a 'mid-April' delivery.

Since you are in SF - are you taking delivery in Fremont or somewhere else? I was down for the factory tour, but now I'm feeling like the Fremont facility is very busy and a source of delivery delays so I might try moving it to Burlingame or somewhere else. Does Burlingame even do deliveries?