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Model X damaged before a delivery

Discussion in 'Model X' started by Leo Snow, Aug 15, 2018.

  1. Leo Snow

    Leo Snow Member

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    Got a call today from Tesla and the manager said that my model X P100D was damaged (a minor scratch) during a transportation. She said that they are going to detail it and I refused. Scratched and painted $225,000 (Canadian) car that had to be brand new? No, thank you.

    Just for the record it's going to be Oakville, ON location.

    She said that I can get it with a scratch and they will fix it later and it just feel wrong about it. There is an option to wait 2 more months for a new car...

    Even rescheduling feels really bad for me because I assigned few important business meetings and things to do, rented another car and we live about 400km from the place of the delivery...

    Seriously disappointed, pissed off and upset. Our previous delivery was excellent and now it started just terrible.
     
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  2. SpudLime

    SpudLime Member

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    everyone has their preferences. without seeing a pic of the minor scratch, i would let them fix it, be done with it and enjoy my car.
     
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  3. P85_DA

    P85_DA Supporting Member

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    Couldn’t agree more ..big difference between minor scratch and scrape down to bare metal ...and other blemishes that require blending panels
     
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  4. jelloslug

    jelloslug Active Member

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    Our AWD Model 3 was scratched and had two dents. We refused it and had another built.
     
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  5. MXWing

    MXWing Active Member

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    #5 MXWing, Aug 15, 2018
    Last edited: Aug 15, 2018
    Your brand new car might not be completely new after all

    Tesla should of just kept their mouth shut and fixed it like everyone else.

    No good deed goes unpunished.

    Obviously if you SAW it and it was truly significant - different story.

    Who is OP pisssed off at anyway? Things happen and variations happen.
     
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  6. jelloslug

    jelloslug Active Member

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    I am certainly pleased that Tesla will actually tell you what is going on.
     
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  7. Anzir

    Anzir Supporting Member

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    This probably happens very often. Most cars just get fixed without running it by the owner. I saw BMWs at the South Carolina plant that were being fixed after damage during transport on the ships. I asked if the owners are notified that their cars are repaired and they said no. If it's a scratch, that can be corrected pretty easily and you can still have your X.
     
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  8. jelloslug

    jelloslug Active Member

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    Ford has an entire building for fixing F-150s that are damaged at the Rouge River plant. Apparently, 1500 trucks a day leads to some dings here and there.
     
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  9. Shateam

    Shateam Member

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    Consider it an inaugural scratch, let them repair it and enjoy your new ride!

    On a more serious note, I agree with what others have said. I would want to see a pic of the scratch before taking any decisions.

    For what's worth, I found a paint blemish on my hood during my walk-through (looks like overspray) but accepted delivery anyway. Blemish is still there and I don't have any regrets!
     
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  10. SpudLime

    SpudLime Member

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    • Funny x 3
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  11. MXWing

    MXWing Active Member

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  12. P85_DA

    P85_DA Supporting Member

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  13. Leo Snow

    Leo Snow Member

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    Just for a clarification: I'm not pissed off on the Tesla team. I'm pissed off that it did happen. Don't get me wrong there. It's like when you hit your finger with a hammer, you're pissed off not because of the hammer, but because it happened with you.
     
    • Disagree x 1
  14. MXWing

    MXWing Active Member

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    upload_2018-8-15_14-13-32.png

    LOL. No one escaped OP's wrath and fury. Not even God.
     
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  15. MXWing

    MXWing Active Member

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    Ok dude. Man up, and figure out where you are going from here.

    Evaluate vehicle on arrival or just reject and roll dice again on new one? Later delivery with complications and future business plans have absolutely nothing to do with Tesla.
     
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  16. sjj45

    sjj45 Member

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    Just be happy for Tesla to be transparent and telling you what's going on. As others have said, the alternative was to not say anything and getting it fixed without your knowledge, as it seems to be common with other manufacturers. Probably not Tesla's fault either if the transport company is to blame.
     
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  17. Leo Snow

    Leo Snow Member

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    Yeah, people there think that I'm bashing Tesla where I'm not. I just tried to share some negative experience , and maybe wasn't 100% clear and they started protecting everything Tesla related like mamabirds. I don't like that. When I'm upset and pissed off, I'm saying that I'm upset and pissed off. It doesn't mean that I'm pissed off on Tesla though. They have something to improve though and I'd prefer to be able to talk about things like that in a pretty straight forward manner. You can hate me for that if you'd like.
     
  18. Leo Snow

    Leo Snow Member

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    Yep same here, it's not about Tesla, it's about the scratch. I'm not crying anymore lol
     
  19. dethman

    dethman Member

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    i'd check the scratch out. it's probably not too terrible. if it is not to your liking or the paint does match or the thickness is way off, refuse delivery and get a new one.
     
    • Like x 1
  20. spectrum

    spectrum Member

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    Dude, you should have just fixed it. I just bought a $130,000+ Model X and it has 4 minor scratches (that I know of). I am just going to have my opticoat guy fix them.
     
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