When I was picking up a new Nissan a couple of years ago, there was another brand new car in their PDI compound that someone had properly scraped down the side at some point. As others have said, it's far from uncommon for brand new cars to need minor and sometimes more major repairs prior to delivery. It's just that most ordinary car dealers would NOT tell the customer in the vast majority of cases.
Obviously I would be disappointed too if Tesla rang me to say my new pride and joy had been scratched in transit, but unless it's a major scratch I would let them fix it and maybe look for a bit of goodwill for the delay (accessories, service credit, etc). At least they've been honest about the situation, which is actually quite unusual in the industry!
Obviously I would be disappointed too if Tesla rang me to say my new pride and joy had been scratched in transit, but unless it's a major scratch I would let them fix it and maybe look for a bit of goodwill for the delay (accessories, service credit, etc). At least they've been honest about the situation, which is actually quite unusual in the industry!
