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Model X Delivery Experience In Costa Mesa, CA

Discussion in 'Model X: Ordering, Production, Delivery' started by K3Man, Aug 26, 2018.

  1. K3Man

    K3Man Member

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    #1 K3Man, Aug 26, 2018
    Last edited: Aug 26, 2018
    Today was the day!

    Delivery Location: Costa Mesa, California, much feared and loaded with a bad reputation from lots of horror stories (in the M3 forums, at least ;) ).

    TL;DR Summary: Awesome experience! Car was gorgeous and we didn't spot any imperfections that worried us. Drove off the site with our new MX 100D!

    Our appointment was scheduled for 2:00pm and the wife and I got everything lined up and ready to go beforehand, with the assistance of our Delivery Advisor. We had decided to accept Tesla's offer on our Trade In (their offer was reasonable so we just went with it). The reasons for that are not important to this topic! :p

    We grabbed some lunch before our appointment since we assumed we would be at the Delivery Center for awhile, and we were quite right, so more good planning on our part.

    Arrived at around 1:30pm and the lot was already full with folks a a back lot area that was quite full of new Teslas.

    IMG_5527.jpg

    After checking in early, they had us take a seat in the showroom, which was air conditioned. The check-in person said we would thank them later, since the Delivery lounge was in the back, in a large open warehouse setup that has no A/C. We were further told that they were a bit behind and that the detailing of our car would run about 15-20 minutes over. We were offered water/coffee/beverages while we waited. Wife and I blocked out the entire day for this so we weren't in any hurry and it was a good thing, because we waited in that lounge for almost 2 hours exactly. When we first sat down, the lounge was relatively empty but by the time our time came, the place was packed. This was a little after 3:30pm. We did have the unfortunate experience of sitting within ear-shot of a couple who we greeted by a Tesla employee who informed them that their car was damaged and would not be available today but could be fixed and they arranged for a later pick-up. :( The couple seemed to take it in stride, so good for them.

    While we waited, a staff member came out to ask us for the title and paperwork for our trade-in and our keys and after we gave them, he disappeared into a back room.

    Our Delivery Specialist came out and greeted us and told us that they were ready for us and would we follow them into the back room so that we could finish the paperwork and complete the delivery. After hearing the other couple get the bad news, we were both relieved that the advisor/specialist didn't tell us the same. We followed him into the warm delivery room and after turning a corner, were presented with this...

    IMG_5538.jpg

    Our Silver Metallic X 100D with Creme Premium Oak decor interior, FWD open looking quite conspicuous among the 3's. :):):):):)

    We were led to our X and to the small table behind the vehicle. Our specialist invited us to take a look at our car while he prepared the papers. We were able to take a good look at everything and we not rushed at all and with big grins on our fave we started the signing and paying.

    We had one uncomfortable moment in the process when we reviewed the MVPA they had and they had not factored in either the $2500 down or the trade-in value value of our car. We had gone to the bank the day before to draw up a cashier's check for the value shown on our Tesla account page that HAD done the math. So, when I presented the check it was a bit short of what was shown on the MVPA as what was owed. I pointed out that his MVPA wasn't taking the those into account and did the math for him then pulled out my phone to show him our account page with the correct amount showing as what we owed. He looked and and told us that it wouldn't be a problem. Scared the *sugar* out of us, thinking that they would balk and shut-down the delivery. Nope! We were still good to go! :D

    Our specialist took all the signed papers into the back office after inviting us to spend more time with our car and let us know he would go through any familiarization we wanted to do when he returned.

    We spent a bit of time climbing in and out, checking for anything that was obviously problematic. I even had a pared-down checklist (from TMC, of course ;) ) on my phone and we went through the things that were notorious from all the stories I've read here. FWD operated flawlessly. No issues! Seals looked good. No issues with the windows on the doors. No squeaking on ANY of the windows. Frunk, hatch, front doors, all worked with no issues. No scraping, no binding, no issues. We checked for everything that was expected- UMC, plate mounts and frames, sun-shade, printed docs in the glove-box. All present.

    We did spot a small smudge of black just behind the passenger FWD but it rubbed right off.

    IMG_5540.jpg

    IMG_5551.jpg

    Our Delivery specialist came back and stepped through showing us the usual things- charging, console features, dash displays, controls and fob features. We paired our phones and I got at least my app working. My wife's app we're still working with since I had it in my mind that she needed her own Tesla login so I asked the specialist and he said that most people just share logins on their phone apps. He then suggested that if we still wanted separate login accounts for the same car, that we should call the service folks and have them help us. I sent e-mail to the ServiceNA folks asking for this to be setup, supplying them with her e-mail address and our VIN. Hopefully they will get that setup. If not, we'll just share the login creds on the app.

    We wrapped things up with him asking if there was anything else we would like him to help us with or show us and since I have gone through all the videos and done enough poking around on TMC and elsewhere, I knew all that I needed. Wife was happy too, so we were good to go... and I mean, really go! As in.... get on the road! He impressed me by asking me to drive the car out of the delivery warehouse. I know it's a small thing and everyone will (and should) be eventually competent enough to drive out, but the place was getting packed with folks and it was getting to be very close in the room. Still though, it was a nice gesture so I navigated out to the door, threading my X among all the M3s and their new owners. :cool::D;) We did get a small applause from a few staff that were closeby, and that too was kindof nice, considering the number of deliveries that were going on.

    So a few quick follow-up notes on some things that I was curious about (or read others were):
    • We ordered our non-PUP car shortly before the PUP-grade episode, the car confirming just before the PUP change. We did NOT get PUP slipped in, gratis. Didn't really think it would happen but did read some folks say we might be surprised. Didn't happen. No PUP.
    • We did get confirmation that our referral free supercharge WAS attached to our car and we got the docs to prove it! Finally! Our owner's page also now shows it quite clearly, so I'm now relieved and assured. :D
    • We were NEVER rushed through our delivery, nor pressured to do anything in any particular order. Everyone at Costa Mesa was super friendly and super helpful and very welcoming. Our delivery specialist finished our appointment by giving me a firm handshake and welcoming us to the Tesla family. Another small gesture, but enforced a feeling that everyone at Tesla would help us enjoy and be happy with our X. I drank the Kool-Aid! And am happy! We both are!
    We drove off shortly before 5:00pm so I'd say we had about an hour and a half of a "Delivery Experience," certainly a surprise given all that I've read about Costa Mesa. So good job, Costa Mesa!

    Oh, and we then hit Saturday stop-and-go traffic on the 55/22/57/10. EAP hadn't finished calibrating by the time we got home. It surely will be tomorrow. Also, our Delivery Specialist showed us about Software Updates and walked us through setting up the update that should happen tomorrow morning. Driving away from the Delivery Center, we had:

    2018.26 3bbd9fd

    Last note, we still don't have our charging setup at home so I took a quick run over to the closest SpC in Rancho Cucamonga to charge. Had a laugh when I spoke with an S owner there. I told him it was my first supercharge in our car and he shouted out, "We have a virgin!"
     
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  2. JMC180

    JMC180 Member

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    Lovely spec, ordered the exact same on Friday but in Midnight Silver. Nice to see the cream interior, so many are black or white, I dont like the starkness of the white or the darkness of the all black, so cream for me was a good compromise. Looks Scandinavian with the pale wood and I now like the graphite trim, it definitely makes the interior a little more up to date.

    Enjoy it, I can't wait to get mine in a few weeks.
     
    • Like x 1
  3. BlueRidgeksky

    BlueRidgeksky Member

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    FFH
    So glad to hear you had a positive experience. This forum seems riddled with major build quality issues lately. Your post has brought me back from the ledge. Thanks!

    Oh and congrats on the awesome ride!
     
    • Like x 2
  4. Anzir

    Anzir Supporting Member

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    Welcome to the family! Enjoy!
     
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  5. tpham07

    tpham07 Active Member

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    Really going back and forth between Cream & White interior, sigh haha.
     
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  6. DoctorVenkman

    DoctorVenkman Member

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    I had the same debate with myself. I wanted something light, but thought the white was too blinding. I ended up going cream with carbon fiber.
     
  7. JPWX

    JPWX Member

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    Congratulations! Looks like you ordered 3 days before me, and I can't wait for my appointment to be set to take delivery as well!
     
    • Like x 1
  8. nilspjac

    nilspjac Member

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    Congrats and thanks for the comprehensive report! Love the interior color combo. I went for bright white and carbon fiber... Hm....
     
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  9. Anzir

    Anzir Supporting Member

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    Nothing wrong with that!
     

    Attached Files:

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  10. Darren Donovan

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    Looks beautiful! Congrats!!
     
  11. K3Man

    K3Man Member

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    Thanks All! :D:)

    Oddly enough, I haven't yet seen a Tesla interior choice that I didn't like! I am though going to have to start combing back through various threads on the best product to use to keep the interior looking good. Our trade-in had black leather seats and they were quite easy to care for. *coughs* ;)

    I noticed on Sunday, after our drive home that the side of the vehicle was splattered, on the trim and on the paint. My neighbor had come over to look at the car and he said it was the tire shine that the Tesla detailers put on the car to make it look pretty. He told me that it splatters like crazy and he's right.

    Since we're still waiting on our electrical work to be done on our panel and HPWC install, I've had to drop by our local supercharger twice now because of all the driving we've done.

    I am also taking peeks at the continuing bad reports of the Costa Mesa Delivery Center and aside from the long wait we had (which we expected, knowing how the M3 tsunami is at the moment), I still marvel at the very different experience take-away we had compared to others I'm seeing here.

    Oh, and we had our first software update as well! We are now running with:

    2018.32.2 3817fdd

    After Autosteer finished calibrating, I've noticed just a bit of "squireliness" in lane-keeping/centering, but I am hardly experienced enough to draw any conclusions about that. It might be that I just need to get more hours in with it, so we'll see.
     
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  12. player 1

    player 1 New Member

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    Congrats K3, the wait is killing me.

    I was wondering, when did you first see/get the MVPA. I'm wondering because my credit union is waiting for that document to complete my financing and it's coming close to the 60 day period before I would have to re-apply for a new loan.

    It's stressing me out as the rates have gone up and I would hate to come to the end just to miss it by a day or something. I've read that some people have called Tesla to ask for the documents but what I read seemed to be pre-model 3 days.
     
    • Informative x 1
  13. K3Man

    K3Man Member

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    Thanks, @player 1

    I know! The waiting is the worst! ;)

    Our MVPA was posted to our online docs section on 8/22, 3 days before our delivery. There was no notice. I accidentally discovered it as I was refreshing my Management page and decided to scroll all the way to the bottom.

    As I was just telling @ctn531 in a PM, the posted MVPA and the "Amount Owed" figure that finally showed up in the "Payment Module" on the management page differed by the US$2500 and the amount they offered for our trade-in (that we decided to accept from Tesla), so keep your eyes on those two figures. Also, our financing was through Tesla so we didn't have any Third Parties involved, which took a lot of stress out of the purchase for us since the MVPA didn't hold quite the significance it does when dealing with a third party financer.

    So, I would advise to just stay in touch with your DS to get things done for you. Ours told us to contact him for anything we needed so.... we did! :D These things qualify, so... e-mail them, call them, get them to get you what you need to make your purchase happen.

    You will hopefully be rewarded with an awesome EV! :)

     
    • Informative x 1
  14. Enginarse

    Enginarse Member

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    Congrats @K3Man ! Your ride looks great!

    Thanks for breaking down your planning and scheduling. I ordered mine a couple weeks after you and expect to take delivery soon and plan to request the same appointment time and for for a great experience like yours.
    I'll be taking delivery from the Buena Park delivery center and have had nothing but great pre-delivery experiences with them so far.
    I too have not yet installed the power outlet in my garage as I have a super charger nearby my house and can take time getting it done. For yours, are you planning on using one of the Tesla recommended installers? Or do you have a separate one you plan on using?
     
  15. bayx

    bayx Member

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    Congrats on the delivery K3Man (& no flaws, a bonus!)! :)

    By the way, I noticed that your storage compartment has those cup holders? Mine didn't come with that, wondering if its something that comes with a 100D and above only or did you add that on? My car is blue with white premium interior.
     
  16. dethman

    dethman Member

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    congrats on delivery. still love the cream color, wish they still had that figured ash instead of the oak though.
     
    • Like x 1
  17. dethman

    dethman Member

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    every recent build should come with those cupholder slat things.
     
  18. K3Man

    K3Man Member

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    Hey @Enginarse

    Haw! I probably shouldn't have admitted it but yeah, I've been charging at the local supercharger. I am avoiding crunch times though, so... :p

    As for who we went with, we did have several leads from a few folks but we decided on one of the installers recommended by Tesla. They will be replacing our main electrical panel in addition to the Tesla wall charger and they will also be putting in NEMA 14-50 outlet as well.
     
  19. player 1

    player 1 New Member

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    Thanks for the information. Nothing has shown up on my order dashboard. And as for the DS, well it’s changed 3 times since we ordered and when I sent an email it said that they were going to be out for some time and said to email a different person, who I did try to contact. But honestly I haven’t had a single reply back.

    As for calling, are you guys just calling the 888 sales and orders number? I might just have to give it a try.

    The waiting doesn’t kill me so much (thanks to ordering everything on amazon). It’s the worry about the financing problems that could come up if it’s not done in time.

    Fingers crossed.
     
    • Informative x 1
  20. K3Man

    K3Man Member

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    Have you received "The Call" yet from your final Delivery Advisor wanting to schedule your appointment? We had... 4 different "Delivery Specialists" assigned before we finally got the call from the final Advisor. That will be the person who you keep in contact with as they will be shepherding you through to the "Kool-Aid Table" ;)

    EDIT to Add: Has your status on your account management page changed to "...is in transit" yet? For us, our page updated to that then shortly thereafter we got the call. Was from our Advisor calling for Las Vegas.


     

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