Today was the day!
Delivery Location: Costa Mesa, California, much feared and loaded with a bad reputation from lots of horror stories (in the M3 forums, at least
).
TL;DR Summary: Awesome experience! Car was gorgeous and we didn't spot any imperfections that worried us. Drove off the site with our new MX 100D!
Our appointment was scheduled for 2:00pm and the wife and I got everything lined up and ready to go beforehand, with the assistance of our Delivery Advisor. We had decided to accept Tesla's offer on our Trade In (their offer was reasonable so we just went with it). The reasons for that are not important to this topic!
We grabbed some lunch before our appointment since we assumed we would be at the Delivery Center for awhile, and we were quite right, so more good planning on our part.
Arrived at around 1:30pm and the lot was already full with folks a a back lot area that was quite full of new Teslas.
After checking in early, they had us take a seat in the showroom, which was air conditioned. The check-in person said we would thank them later, since the Delivery lounge was in the back, in a large open warehouse setup that has no A/C. We were further told that they were a bit behind and that the detailing of our car would run about 15-20 minutes over. We were offered water/coffee/beverages while we waited. Wife and I blocked out the entire day for this so we weren't in any hurry and it was a good thing, because we waited in that lounge for almost 2 hours exactly. When we first sat down, the lounge was relatively empty but by the time our time came, the place was packed. This was a little after 3:30pm. We did have the unfortunate experience of sitting within ear-shot of a couple who we greeted by a Tesla employee who informed them that their car was damaged and would not be available today but could be fixed and they arranged for a later pick-up. The couple seemed to take it in stride, so good for them.
While we waited, a staff member came out to ask us for the title and paperwork for our trade-in and our keys and after we gave them, he disappeared into a back room.
Our Delivery Specialist came out and greeted us and told us that they were ready for us and would we follow them into the back room so that we could finish the paperwork and complete the delivery. After hearing the other couple get the bad news, we were both relieved that the advisor/specialist didn't tell us the same. We followed him into the warm delivery room and after turning a corner, were presented with this...
Our Silver Metallic X 100D with Creme Premium Oak decor interior, FWD open looking quite conspicuous among the 3's.
We were led to our X and to the small table behind the vehicle. Our specialist invited us to take a look at our car while he prepared the papers. We were able to take a good look at everything and we not rushed at all and with big grins on our fave we started the signing and paying.
We had one uncomfortable moment in the process when we reviewed the MVPA they had and they had not factored in either the $2500 down or the trade-in value value of our car. We had gone to the bank the day before to draw up a cashier's check for the value shown on our Tesla account page that HAD done the math. So, when I presented the check it was a bit short of what was shown on the MVPA as what was owed. I pointed out that his MVPA wasn't taking the those into account and did the math for him then pulled out my phone to show him our account page with the correct amount showing as what we owed. He looked and and told us that it wouldn't be a problem. Scared the *sugar* out of us, thinking that they would balk and shut-down the delivery. Nope! We were still good to go!
Our specialist took all the signed papers into the back office after inviting us to spend more time with our car and let us know he would go through any familiarization we wanted to do when he returned.
We spent a bit of time climbing in and out, checking for anything that was obviously problematic. I even had a pared-down checklist (from TMC, of course ) on my phone and we went through the things that were notorious from all the stories I've read here. FWD operated flawlessly. No issues! Seals looked good. No issues with the windows on the doors. No squeaking on ANY of the windows. Frunk, hatch, front doors, all worked with no issues. No scraping, no binding, no issues. We checked for everything that was expected- UMC, plate mounts and frames, sun-shade, printed docs in the glove-box. All present.
We did spot a small smudge of black just behind the passenger FWD but it rubbed right off.
Our Delivery specialist came back and stepped through showing us the usual things- charging, console features, dash displays, controls and fob features. We paired our phones and I got at least my app working. My wife's app we're still working with since I had it in my mind that she needed her own Tesla login so I asked the specialist and he said that most people just share logins on their phone apps. He then suggested that if we still wanted separate login accounts for the same car, that we should call the service folks and have them help us. I sent e-mail to the ServiceNA folks asking for this to be setup, supplying them with her e-mail address and our VIN. Hopefully they will get that setup. If not, we'll just share the login creds on the app.
We wrapped things up with him asking if there was anything else we would like him to help us with or show us and since I have gone through all the videos and done enough poking around on TMC and elsewhere, I knew all that I needed. Wife was happy too, so we were good to go... and I mean, really go! As in.... get on the road! He impressed me by asking me to drive the car out of the delivery warehouse. I know it's a small thing and everyone will (and should) be eventually competent enough to drive out, but the place was getting packed with folks and it was getting to be very close in the room. Still though, it was a nice gesture so I navigated out to the door, threading my X among all the M3s and their new owners. We did get a small applause from a few staff that were closeby, and that too was kindof nice, considering the number of deliveries that were going on.
So a few quick follow-up notes on some things that I was curious about (or read others were):
Oh, and we then hit Saturday stop-and-go traffic on the 55/22/57/10. EAP hadn't finished calibrating by the time we got home. It surely will be tomorrow. Also, our Delivery Specialist showed us about Software Updates and walked us through setting up the update that should happen tomorrow morning. Driving away from the Delivery Center, we had:
2018.26 3bbd9fd
Last note, we still don't have our charging setup at home so I took a quick run over to the closest SpC in Rancho Cucamonga to charge. Had a laugh when I spoke with an S owner there. I told him it was my first supercharge in our car and he shouted out, "We have a virgin!"
Delivery Location: Costa Mesa, California, much feared and loaded with a bad reputation from lots of horror stories (in the M3 forums, at least
).TL;DR Summary: Awesome experience! Car was gorgeous and we didn't spot any imperfections that worried us. Drove off the site with our new MX 100D!
Our appointment was scheduled for 2:00pm and the wife and I got everything lined up and ready to go beforehand, with the assistance of our Delivery Advisor. We had decided to accept Tesla's offer on our Trade In (their offer was reasonable so we just went with it). The reasons for that are not important to this topic!
We grabbed some lunch before our appointment since we assumed we would be at the Delivery Center for awhile, and we were quite right, so more good planning on our part.
Arrived at around 1:30pm and the lot was already full with folks a a back lot area that was quite full of new Teslas.
After checking in early, they had us take a seat in the showroom, which was air conditioned. The check-in person said we would thank them later, since the Delivery lounge was in the back, in a large open warehouse setup that has no A/C. We were further told that they were a bit behind and that the detailing of our car would run about 15-20 minutes over. We were offered water/coffee/beverages while we waited. Wife and I blocked out the entire day for this so we weren't in any hurry and it was a good thing, because we waited in that lounge for almost 2 hours exactly. When we first sat down, the lounge was relatively empty but by the time our time came, the place was packed. This was a little after 3:30pm. We did have the unfortunate experience of sitting within ear-shot of a couple who we greeted by a Tesla employee who informed them that their car was damaged and would not be available today but could be fixed and they arranged for a later pick-up.
The couple seemed to take it in stride, so good for them.While we waited, a staff member came out to ask us for the title and paperwork for our trade-in and our keys and after we gave them, he disappeared into a back room.
Our Delivery Specialist came out and greeted us and told us that they were ready for us and would we follow them into the back room so that we could finish the paperwork and complete the delivery. After hearing the other couple get the bad news, we were both relieved that the advisor/specialist didn't tell us the same. We followed him into the warm delivery room and after turning a corner, were presented with this...
Our Silver Metallic X 100D with Creme Premium Oak decor interior, FWD open looking quite conspicuous among the 3's.
We were led to our X and to the small table behind the vehicle. Our specialist invited us to take a look at our car while he prepared the papers. We were able to take a good look at everything and we not rushed at all and with big grins on our fave we started the signing and paying.
We had one uncomfortable moment in the process when we reviewed the MVPA they had and they had not factored in either the $2500 down or the trade-in value value of our car. We had gone to the bank the day before to draw up a cashier's check for the value shown on our Tesla account page that HAD done the math. So, when I presented the check it was a bit short of what was shown on the MVPA as what was owed. I pointed out that his MVPA wasn't taking the those into account and did the math for him then pulled out my phone to show him our account page with the correct amount showing as what we owed. He looked and and told us that it wouldn't be a problem. Scared the *sugar* out of us, thinking that they would balk and shut-down the delivery. Nope! We were still good to go!
Our specialist took all the signed papers into the back office after inviting us to spend more time with our car and let us know he would go through any familiarization we wanted to do when he returned.
We spent a bit of time climbing in and out, checking for anything that was obviously problematic. I even had a pared-down checklist (from TMC, of course
) on my phone and we went through the things that were notorious from all the stories I've read here. FWD operated flawlessly. No issues! Seals looked good. No issues with the windows on the doors. No squeaking on ANY of the windows. Frunk, hatch, front doors, all worked with no issues. No scraping, no binding, no issues. We checked for everything that was expected- UMC, plate mounts and frames, sun-shade, printed docs in the glove-box. All present.We did spot a small smudge of black just behind the passenger FWD but it rubbed right off.
Our Delivery specialist came back and stepped through showing us the usual things- charging, console features, dash displays, controls and fob features. We paired our phones and I got at least my app working. My wife's app we're still working with since I had it in my mind that she needed her own Tesla login so I asked the specialist and he said that most people just share logins on their phone apps. He then suggested that if we still wanted separate login accounts for the same car, that we should call the service folks and have them help us. I sent e-mail to the ServiceNA folks asking for this to be setup, supplying them with her e-mail address and our VIN. Hopefully they will get that setup. If not, we'll just share the login creds on the app.
We wrapped things up with him asking if there was anything else we would like him to help us with or show us and since I have gone through all the videos and done enough poking around on TMC and elsewhere, I knew all that I needed. Wife was happy too, so we were good to go... and I mean, really go! As in.... get on the road! He impressed me by asking me to drive the car out of the delivery warehouse. I know it's a small thing and everyone will (and should) be eventually competent enough to drive out, but the place was getting packed with folks and it was getting to be very close in the room. Still though, it was a nice gesture so I navigated out to the door, threading my X among all the M3s and their new owners.
We did get a small applause from a few staff that were closeby, and that too was kindof nice, considering the number of deliveries that were going on.So a few quick follow-up notes on some things that I was curious about (or read others were):
- We ordered our non-PUP car shortly before the PUP-grade episode, the car confirming just before the PUP change. We did NOT get PUP slipped in, gratis. Didn't really think it would happen but did read some folks say we might be surprised. Didn't happen. No PUP.
- We did get confirmation that our referral free supercharge WAS attached to our car and we got the docs to prove it! Finally! Our owner's page also now shows it quite clearly, so I'm now relieved and assured.
- We were NEVER rushed through our delivery, nor pressured to do anything in any particular order. Everyone at Costa Mesa was super friendly and super helpful and very welcoming. Our delivery specialist finished our appointment by giving me a firm handshake and welcoming us to the Tesla family. Another small gesture, but enforced a feeling that everyone at Tesla would help us enjoy and be happy with our X. I drank the Kool-Aid! And am happy! We both are!
Oh, and we then hit Saturday stop-and-go traffic on the 55/22/57/10. EAP hadn't finished calibrating by the time we got home. It surely will be tomorrow. Also, our Delivery Specialist showed us about Software Updates and walked us through setting up the update that should happen tomorrow morning. Driving away from the Delivery Center, we had:
2018.26 3bbd9fd
Last note, we still don't have our charging setup at home so I took a quick run over to the closest SpC in Rancho Cucamonga to charge. Had a laugh when I spoke with an S owner there. I told him it was my first supercharge in our car and he shouted out, "We have a virgin!"
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