Just got back from what was supposed to be an amazing day - taking delivery of my Model X. I've mulled over the past 3 years whether I really needed a Tesla and after much deliberation, decided to pull the trigger about a month ago. I've read tons of quality issues, but chalked it up to chance and that it would never happen to me in real life. Guess what? Reality check, it CAN happen to you and it CAN happen to you on the day of delivery!
I'm not particularly angry but just somewhat disappointed. I went into the Tesla delivery center in Fremont today to take delivery of my Model X with my entire family. I signed all the paper work and walked into the delivery showroom where all the Teslas were going to be handed over to their happy owners, approximately 10 I'd say. In the far end on the left, I saw my car just waiting for me. Upon first glance, I just fell in love with how it looked. The lighting, the shimmer of the Obsidian Metallic Black with a tint of blue under the light, the luxurious cream interior which the online configurator does not at all do justice. I thought I had ticked all the right boxes and had bought the perfect car.
My DS was not there but another gentleman went over the car with me in a fair bit of detail, he also happened to be one of the salesman I had spoken to while ordering the car from the stanford shopping center so I was quite comfortable asking questions left and right. There were some scratches above the rear bumper but whatever, the car is amazing!! After about 30 mins, we finally took pictures and I drove off with the Model X with my family in the back. Before leaving the lot, we turned on the A/C as it was getting quite hot, go figure, it's a black car with a big window!
About a mile in, the air was still warm. hmm Did I forget to switch on A/C? but wait... A/C says On, it's highlighted. Let's switch A/C off then back On. Let's wait another 20 seconds... Hmm, maybe the car needs to warm up or the compressor, let's wait another 10 seconds... My sister decides to help me and starts pressing buttons left and right and I can't find the other menu I was in. My parents in the back start rolling down the window and that annoying negative pressure reverberation echoes throughout the cabin. My ears start hurting and I start sweating even more. "You see, a cayenne would have been so much better and they don't have these quality issues in German cars" she says. Then my parents start complaining about the dust that accumulates on the window when it's rolled back up and why didn't anyone clean it at the Tesla center. I calmly pulled over because I just couldn't focus on the road anymore with all the raucous going around. My dad tells me to call the tesla store and maybe they can fix it remotely. In my gut, I knew it was a hardware issue and just drove back to the delivery center where I literally was 3 mins ago. Sigh...
I ask my family to politely wait in the car while I get some help at the center. I find someone but he's new, this was his first day at work. He goes back in and tries to find someone else. 10 mins later, he and another lady walk out and they said they needed to take the car into service. I have two options: drive the car back home and schedule an appointment or two: get a loaner, and leave the car there overnight. I think to myself and the little kid inside me thinks: noooooooooooooo. But let's stay cool because that's what adults do. We go back inside, get the loaner paperwork signed and all the paperwork I did today is not voided because technically speaking, I did not take delivery of my car. So I get a loaner, just drove back from Fremont where I live about 50 miles away with about 65 miles left on the Model S, use the Leaf charger from my girlfriend's EV and the adapter and guess what? It doesn't charge. sigh... Let's see what happens tomorrow. I'm thinking to myself, now why couldn't someone have just went through a QC checklist like how we do in software and just check everything. Right? //Rant Stops, I'm going to bed. I'm not angry, I'm just disappointed.
I'm not particularly angry but just somewhat disappointed. I went into the Tesla delivery center in Fremont today to take delivery of my Model X with my entire family. I signed all the paper work and walked into the delivery showroom where all the Teslas were going to be handed over to their happy owners, approximately 10 I'd say. In the far end on the left, I saw my car just waiting for me. Upon first glance, I just fell in love with how it looked. The lighting, the shimmer of the Obsidian Metallic Black with a tint of blue under the light, the luxurious cream interior which the online configurator does not at all do justice. I thought I had ticked all the right boxes and had bought the perfect car.
My DS was not there but another gentleman went over the car with me in a fair bit of detail, he also happened to be one of the salesman I had spoken to while ordering the car from the stanford shopping center so I was quite comfortable asking questions left and right. There were some scratches above the rear bumper but whatever, the car is amazing!! After about 30 mins, we finally took pictures and I drove off with the Model X with my family in the back. Before leaving the lot, we turned on the A/C as it was getting quite hot, go figure, it's a black car with a big window!
About a mile in, the air was still warm. hmm Did I forget to switch on A/C? but wait... A/C says On, it's highlighted. Let's switch A/C off then back On. Let's wait another 20 seconds... Hmm, maybe the car needs to warm up or the compressor, let's wait another 10 seconds... My sister decides to help me and starts pressing buttons left and right and I can't find the other menu I was in. My parents in the back start rolling down the window and that annoying negative pressure reverberation echoes throughout the cabin. My ears start hurting and I start sweating even more. "You see, a cayenne would have been so much better and they don't have these quality issues in German cars" she says. Then my parents start complaining about the dust that accumulates on the window when it's rolled back up and why didn't anyone clean it at the Tesla center. I calmly pulled over because I just couldn't focus on the road anymore with all the raucous going around. My dad tells me to call the tesla store and maybe they can fix it remotely. In my gut, I knew it was a hardware issue and just drove back to the delivery center where I literally was 3 mins ago. Sigh...
I ask my family to politely wait in the car while I get some help at the center. I find someone but he's new, this was his first day at work. He goes back in and tries to find someone else. 10 mins later, he and another lady walk out and they said they needed to take the car into service. I have two options: drive the car back home and schedule an appointment or two: get a loaner, and leave the car there overnight. I think to myself and the little kid inside me thinks: noooooooooooooo. But let's stay cool because that's what adults do. We go back inside, get the loaner paperwork signed and all the paperwork I did today is not voided because technically speaking, I did not take delivery of my car. So I get a loaner, just drove back from Fremont where I live about 50 miles away with about 65 miles left on the Model S, use the Leaf charger from my girlfriend's EV and the adapter and guess what? It doesn't charge. sigh... Let's see what happens tomorrow. I'm thinking to myself, now why couldn't someone have just went through a QC checklist like how we do in software and just check everything. Right? //Rant Stops, I'm going to bed. I'm not angry, I'm just disappointed.
