My experience has been as follows:
1. Great Visit to Dallas Store
2. Peeps there were fantastic, knowledgable, and I was very impressed with product, facility and especially the Tesla Reps in Dallas. (Very rare these days in the auto sales industry)
3. Puller the trigger and purchased (ordered) next day after test drive.
4. OA called to say they had found exact specs "in stock". I agreed and got my docs loaded to site.
5. Next day was assigned a "Delivery Specialist"....His first contact was via e-mail instructing me to complete web site steps.....I entered Delivery address and the site would not accept it after several attempts over several days....
6. Pure hell since then....This guy in Denver stinks as a Tesla Rep...He never returns calls, only e-mails, and when he does e-mail he only tells me to do something on web site that does not work....All I wanted was a basic information exchange on why the site would not work...
7. I call Dallas back....ask for basic information and delivery dates, paperwork, etc....They tried to enter delivery address step on my behalf and it still did not work....They know nothing more to do except they will contact Delivery Specialist and say Delivery Specialist will handle....He NEVER Communicates....I called and e-mailed several times....I did finally get a guy who said he was sitting right next to him, and yet NO Call Back.
8. Complained to Corporate and then the information started flowing...Got assigned a New Delivery Specialist and she has been great...Two calls in a day, follow up e-mails, etc...Information is flowing.....Then the next day the original Delivery Specialist does call and says the car will be delivered by end of month and NEVER acknowledges my biggest complaint which was the lack of information being shared for several weeks.....I wants to hang up on the jerk, but deferred to not since the New Delivery Specialist was such a contrast and I should give it a chance....
9. Still no firm delivery date, just a promise that it will deliver by the end of the month.
Conclusion.....It only takes one sorry excuse for a company representative to spoil the entire impression of the company. I am trying very hard to not let him wreck my experience from the start.....I even told Tesla Corporate I was cancelling order and starting legal process to recover funds, because this guy just would not communicate anything.....I felt like I was not even part of the process once the delivery got assigned to "Jeff" from Denver....Hope none of you get assigned this guy...