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Model X delivery process

Discussion in 'Model X: Ordering, Production, Delivery' started by bwho9000, Sep 10, 2017.

  1. bwho9000

    bwho9000 Member

    Joined:
    Sep 7, 2017
    Messages:
    12
    Location:
    Sugar Land, Texas
    Can anyone who has gone through the process describe the steps of delivery. For example, do I need to complete the six steps in order for the car to begin production? Also, I placed my order on 8/20, it’s a X75D. Still hasn’t entered production, do you think I will take delivery by the end of this month if I live in Texas?

    Thanks!
     
  2. Product_Guy

    Product_Guy Member

    Joined:
    Sep 6, 2016
    Messages:
    54
    Location:
    Durham, NC
    Mine hasn't been delivered yet, but I've found that the steps on MyTesla are necessary but not usually up to date. For instance, I have been approved for financing, but that section and the registration section still says it's incomplete.

    I doubt you will take delivery by the end of the month. They quote 3-4 weeks for shipping to destination from Fremont once the car is ready - did they give you an estimated range?
     
  3. Tiger

    Tiger Member

    Joined:
    Oct 31, 2016
    Messages:
    241
    Location:
    Estonia
  4. Mrwatchdawg

    Mrwatchdawg Member

    Joined:
    Jun 2, 2017
    Messages:
    163
    Location:
    Dallas
    Car will be delivered. Don't worry. They will rush it but will be there. My car went into production on a Tuesday. It was delivered in Dallas the following Monday.

    The SVC wanted to keep it for 2 more weeks for delivery. Ironically I was going outta town that week so they "rushed" my delivery lol
     
  5. MarkJoB

    MarkJoB New Member

    Joined:
    Sep 17, 2017
    Messages:
    1
    Location:
    Claremore OK
    My experience has been as follows:
    1. Great Visit to Dallas Store
    2. Peeps there were fantastic, knowledgable, and I was very impressed with product, facility and especially the Tesla Reps in Dallas. (Very rare these days in the auto sales industry)
    3. Puller the trigger and purchased (ordered) next day after test drive.
    4. OA called to say they had found exact specs "in stock". I agreed and got my docs loaded to site.
    5. Next day was assigned a "Delivery Specialist"....His first contact was via e-mail instructing me to complete web site steps.....I entered Delivery address and the site would not accept it after several attempts over several days....
    6. Pure hell since then....This guy in Denver stinks as a Tesla Rep...He never returns calls, only e-mails, and when he does e-mail he only tells me to do something on web site that does not work....All I wanted was a basic information exchange on why the site would not work...
    7. I call Dallas back....ask for basic information and delivery dates, paperwork, etc....They tried to enter delivery address step on my behalf and it still did not work....They know nothing more to do except they will contact Delivery Specialist and say Delivery Specialist will handle....He NEVER Communicates....I called and e-mailed several times....I did finally get a guy who said he was sitting right next to him, and yet NO Call Back.
    8. Complained to Corporate and then the information started flowing...Got assigned a New Delivery Specialist and she has been great...Two calls in a day, follow up e-mails, etc...Information is flowing.....Then the next day the original Delivery Specialist does call and says the car will be delivered by end of month and NEVER acknowledges my biggest complaint which was the lack of information being shared for several weeks.....I wants to hang up on the jerk, but deferred to not since the New Delivery Specialist was such a contrast and I should give it a chance....
    9. Still no firm delivery date, just a promise that it will deliver by the end of the month.

    Conclusion.....It only takes one sorry excuse for a company representative to spoil the entire impression of the company. I am trying very hard to not let him wreck my experience from the start.....I even told Tesla Corporate I was cancelling order and starting legal process to recover funds, because this guy just would not communicate anything.....I felt like I was not even part of the process once the delivery got assigned to "Jeff" from Denver....Hope none of you get assigned this guy...
     
  6. bwho9000

    bwho9000 Member

    Joined:
    Sep 7, 2017
    Messages:
    12
    Location:
    Sugar Land, Texas
    My delivery specialist, Bryan, never responds to my emails ever. I resort to asking the Tesla employee who gave me the test drive (who is also a delivery specialist) to give me updates since he can access the status also. Tesla needs to make sure the delivery specialists are actually responding to their customer.
     
  7. Mrwatchdawg

    Mrwatchdawg Member

    Joined:
    Jun 2, 2017
    Messages:
    163
    Location:
    Dallas
    My buddy who I referred while praising Tesla has had a shitty experience. He actually went off on the OA yesterday.

    He basically bought an inventory model that's local to Dallas so he could get delivery. The OA said yes should have it in a few days and no response. Order wasn't "confirmed" till last Friday because I got the referral email at that time. Now he's making excuses on trying to arrange for logistics and all my buddy asked was updates. He was on the verge of cancelling as well.

    I think the end of quarter push makes these guys spread out thin. It's no excuse but that may be the cause.
     

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