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Model x delivery

Discussion in 'Model X: Ordering, Production, Delivery' started by erdoc73, Jul 3, 2018.

  1. erdoc73

    erdoc73 Member

    Joined:
    Apr 18, 2018
    Messages:
    14
    Location:
    SC
    I picked up my model x on 6/21. The car was great except for a ding and scratch on the hood and some minor issues. Took it back yesterday for the repairs and received a loaner. Went back today to pick it up after the repairs and the air conditioning is not working. The car has 100 miles on it, WTF? Had to leave it at the SC for that repair. Not a very good start. Thinking about contacting tesla corporate about this. Any thoughts?
     
  2. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,559
    Location:
    Chula Vista, CA
    New car ? Inventory ? Or cpo? ...I would give them chance to fix before escalating ;)
     
  3. erdoc73

    erdoc73 Member

    Joined:
    Apr 18, 2018
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    14
    Location:
    SC
    Brand new
     
  4. Anzir

    Anzir Supporting Member

    Joined:
    Nov 9, 2012
    Messages:
    509
    Location:
    Central Florida
    How many miles did it have on it when you dropped it off? I'd assume this is less likely to happen at a Tesla service center since all the stats of the car are available to view if needed. I'd definitely talk to management. This is why I'm installing Blackvue cams in my car at delivery.
     
  5. hol300

    hol300 Member

    Joined:
    Apr 20, 2018
    Messages:
    14
    Location:
    London, UK
    Funnily, I picked mine up less than 3 weeks ago and after a few days i was playing around... then for the next few days the A/C was so warm, I couldn't work out why... I hadn't realised you could have a fan on with no A/C and just get ambient warm air in a Tesla - it feels old fashioned! Probably not what has happened to you...
     
  6. DCGOO

    DCGOO Member

    Joined:
    Nov 24, 2015
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    Location:
    Indianapolis, IN
    The Blackvue will not help you at the Service Center. The first thing that happens when you drop off your car, they unplug any dash cam.
     
  7. Darren Donovan

    Joined:
    Mar 25, 2013
    Messages:
    295
    Location:
    Central CA

    Doctor,

    You should've been browsing this forum before buying a Tesla vehicle. Many cases like yours.
    Good luck getting your issues resolved.
     
  8. bob_p

    bob_p Active Member

    Joined:
    Apr 5, 2012
    Messages:
    2,305
    Forums tend to have a higher percentage of posts by owners with bad experiences.

    If there were "many" cases of bad service experiences, we'd see the forum swamped with people reporting bad service, coupled with others chiming in with their own bad experiences.

    A percentage of all service visits (Tesla and non-Tesla) will have bad experiences - with Tesla's high customer loyalty, if this was a common problem we'd see a lot more complaints online and Tesla's loyalty numbers would be much lower.

    We just purchased our 3rd Tesla two weeks ago, and while the ownership experience hasn't been perfect, compared to our experience in owning previous ICE's, Tesla has and continues to provide us both great vehicles and relatively good support.
     
    • Like x 1
  9. erdoc73

    erdoc73 Member

    Joined:
    Apr 18, 2018
    Messages:
    14
    Location:
    SC
    SC got back to me today. They said it was a module problem where the sequence of module activation was incorrect. Apparently the ac works now and I was assured that I shouldn't have another problem. While frustrating that my 2 week old car had a some issues, still love the car and the tech inside it.
     

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