I have been in touch with Tesla. Here is a copy of an e-mail I send this morning:
Good Morning Martin,
This is in follow-up to our phone conversation from yesterday. I have been a loyal customer since I placed my order for my Model S in November of 2011. I have driven over 105000 Km, and I am thrilled by the car, and by the customer service you have provided. I have made multiple referrals, long before the referral program was in place, and I even donated my Model S to be used for ten days at the Toronto International Auto Show in 2014 for display in the Plug-and-Drive booth, at a time when Tesla did not have enough inventory to display a car. I have also given very positive interviews for the Wheels section of the Toronto Star, and CBC television and radio about my ownership experience.
When the Model X was first unveiled in February of 2013, I immediately placed a $5000 deposit in good faith with the understanding that the vehicle would cost about 5% more than the sedan. This was indicated by Elon Musk at that time, and confirmed again since then. To my shock and dismay, I logged on to "My Tesla" on your website yesterday to find the Canadian price for the Model X starting at $119000 with no options, and increasing to $225000 loaded. This is almost 20% more than the current price of the Model S with similar options. To be quite frank, I feel angry and disappointed that I have been waiting patiently for three years, to find that the price of the vehicle is not as was promised. I feel that I have been deceived. It takes years to establish a rapport with a customer, but only one bad experience to ruin that trust.
At this price, the Model X is out of my current price range. I am not sure what market segment you are targeting, but I am sure that you will see many cancellations of Canadian pre-orders due to the very high sticker price. I am not sure what can be done to honour the previously suggested price, but based on the currently listed price, I unfortunately may need to cancel me order and request that my deposit be refunded.
Sincerely,
John L. Preiner