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Model X just released review from April 2016 Consumer Reports??

Discussion in 'Model X' started by CaliX, Feb 24, 2016.

  1. CaliX

    CaliX Member

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    This was just posted to the tesla forums does anyone have a link? I looked can't find.

    "Model X just released review from April 2016 Consumer Reports



    Submitted by Triggerplz on February 24, 2016
    With a 1 being the best and 5 being the worst They rated the X as 1 for Satisfaction and a 4 for Reliability. That's strange as that would imply that people are satisfied with an unreliable vehicle.I'll find out as I'm not cancelling my order. What do you think of this rating?"






     
  2. DJung

    DJung Member

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    Hmm odd that they rated reliability for a car that has been out for like a month or two. It's obvious that the first batch of cars will have a disproportionate number of issues.

    I have an honest question, why does everyone put so much stock in Consumer Reports? People treat it like it's the holy word of the automotive world.
     
  3. flar

    flar Member

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  4. uselesslogin

    uselesslogin Enthusiast

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    I don't have the print subscription but the online edition says this:

    So basically they are looking at the Model S ratings if you ask me which we already knew.
     
  5. jeffreys

    jeffreys Member

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    I have access to the subscriber only content. It amounts to "We've ordered a vehicle and will update this when we know more."
     
  6. Deicer

    Deicer New Member

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    Also owner satisfaction is extremely high and reliability rated low. They should have more information soon. IMO, the subscription is worth the price of admission and will pay for itelf.
     
  7. bhzmark

    bhzmark Active Member

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    They don't take advertising. They have useful very evidence based reviews and ratings.
     
  8. madodel

    madodel X at the end of a rainbow

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    After their over the top review of the Model S last year that resulted in a score that broke their system they changed it.

    Look at the scores for the Model S now.
    Model S P85D gets a Road Test Score of 100 but Overall Score of 77.
    Model S 85 gets a Road Test Score of 99 but Overall Score of 77.

    They are now over rating reliability to maintain their scoring system.
     
  9. CHG-ON

    CHG-ON Still in love after all these miles

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    I like CR. But I have always thought that their auto reviews are more like appliance reviews than car reviews. That's fine. But there is more to a car, at least for Americans, than whether it can wash a load of dishes in the most effective and economical way. Or, as it relates to a car; get you there in the most cost efficient manner. There is a lot of emotion involved in buying a car. I don't think they take that into account. I think we are much more tolerant about a car being less efficient or less perfect score-wise than we are with tools, appliances, etc. We don't buy Mustangs for efficiency. We buy them to have fun on the road and to be totally cool.

    However, that being said, I value the work they do and have always taken their information into account when buying a car. They are an invaluable resource because of their meticulous standards and independence from every product they test.

     
  10. DJung

    DJung Member

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    Gotcha, they do independent reviews of vehicles. I do hope they update their reliability scores of Model S, everyone seems to ask me about it. Ironically enough, I'm going in for a DU swap tomorrow
     
  11. nienco2

    nienco2 Member

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    Nothing personal but actually that is more of a California perspective than the rest of the country. If not the case CR and JD Powers wouldn't spend so much focus on reliability and Honda and Toyota would be also ran brands. For many of us, particularly those in urban areas, who walk/bike/bus/train to work, cars are no more than a tool and not a source of fun. FWIW :wink:
     
  12. Tesla 940

    Tesla 940 Member

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    Reliability is "updated" annually based on the surveys that over 100k subscribers submit.
     
  13. Spidy

    Spidy Member

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    Well, that's pretty much comes down to personal preference.

    Also it kinda makes sense, I guess they felt kinda stupid that they had a car with 103/100, but could not recommend it because it was below average reliability. The new overall scoring system fixed this as it seems like you can't get over 80 or maybe even higher without average or better reliability.


    They did... I think? But wasn't exactly positive...
    http://www.reuters.com/article/us-autos-survey-consumerreports-idUSKCN0VW24W


    Discussion on TMC: Consumer Reports Which Brands make the best Cars Full Table
     
  14. cwerdna

    cwerdna Active Member

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    #14 cwerdna, Feb 24, 2016
    Last edited: Feb 24, 2016
    Uhhh, road test score has NO relationship to their reliability score.

    Consumer Reports has ALWAYS required that a vehicle have average reliability or better as one of the requirements to receive a recommendation. It doesn't matter how well it does in their road tests if it has below average reliability. They won't recommend it.

    Conversely, a car w/well above average reliability or even excellent reliability but that doesn't do well in their road test also won't be recommended. Example is Prius c. See below.

    The Toyota Prius C isn't a good car, and here's why
    Consumer Reports says Prius C most reliable 2012 vehicle
    Top 10 most reliable cars under $25,000 - Consumer Reports News
    10 Things You Need to Know About the Toyota Prius - Consumer Reports

    - - - Updated - - -

    Yep. And per Car Reliability FAQ | Answers to Reliability Questions - Consumer Reports "the survey was sent to subscribers in 2015, and we received responses on about 743,000 vehicles.".
     
  15. EcoHeliGuy

    EcoHeliGuy Member

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    It's like YouTube reviews. They sent a box, let's open the box, let's look at the star foam, let's look at what no name batteries are included. Let's show that a manual was included, let's skip the manual, let's carry out a non standardized test. Let cover how great it was. And thats my top notch review of a product I recommend based on today's glimps. Let's return to the store for refund to cover next review.

    That's what consumer reports starting off with a score before receiving the product feels like.
     
  16. FlatSix911

    FlatSix911 918 Hybrid

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    This chart does not make a lot of sense ... what is the weight of each criteria?

    Model%20S.jpg
     
  17. cwerdna

    cwerdna Active Member

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  18. wdolson

    wdolson Active Member

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    Car buyers aren't all the same. Car enthusiasts are usually willing to put up with some flaws if the car has what they want, which is usually a certain look and/or certain performance criteria. The bulk of the car buying public just aren't that into cars. A car boils down to a means to get from point A to point B and the looks are down the list. Many people want enough performance they can merge onto the freeway safely, but they aren't interested in anything approaching sports car capabilities. For the bulk of the public reliability is one of the most important factors in a car.

    To some degree you get the same sort of thing with computers. For most people it's a way to do what they want to do, for others it's part of their lifestyle. I have a friend who needs to have the latest gadgets from Apple, no matter what they are. Both of us need computers for our work, but I'm much more utilitarian. I have high performance computers, but only because I'm developing software. One computer I use quite a bit was originally built in 2001, though I've changed out parts over the years.

    Few people get terribly passionate about their refrigerator or washing machine. they may like certain features, but they don't upgrade yearly to get the latest technology or follow forums for their appliances to learn what next year's Maytags are going to be.

    Consumer Reports takes an even handed approach to all these things. For car enthusiasts, the reporting is probably a bit thin on what they are looking for, but for other things it's probably just what they are looking for. All reporting has some bias and CR is no exception, but their approach factors out bias more than just about anybody else. They don't have to worry about angering their advertisers because they don't have any.

    For what it's worth, I've never been a car guy at all. I've never owned a "cool" car. For the last 24 years I've been driving a Buick I bought new. It met all my criteria at the time and still meets my needs quite well but I'm getting to a point where I'm going to have to make a number of road trips a year to California and I'm a bit wary of taking a 24 year old car on long trips. My SO's car is too small for long trips, which I learned last year when we had to go down to CA in February. I started car shopping shortly after we got back.

    I didn't think my criteria would be all that tough to fit, but in the end, only one car did fit:

    1) I had to be able to get the seat back far enough for long trips. I have extremely long legs and I broke my tailbone as a kid, if I can't get my thighs horizontal or a little downward I end up in pain after about 2 hours. My SO's car is just a little too small.
    2) I want a car, not an SUV - many SUVs have the legroom, but they don't meet my other criteria.
    3) I want a car that can get at least a bit better gas mileage than my Buick - I thought this would be easy, but it wasn't. My current car gets 18/25 which I was shocked to learn many new cars a bit smaller than my Buick can't do, or are just marginally better.
    4) I want close to if not more cargo space than my current car which is 20 cf - Most larger hybrids have better gas mileage, but no cargo space. The Fusion PHEV has only 8 cf in the trunk!
    5) I want a car with at least the same acceleration as my car - My car is only 8s 0-60, which isn't exactly a sports car, but any cars with the gas mileage I was looking for that were big enough had horrible 0-60 times. I don't want to get lunched by a semi because my car takes too long to merge.
    6) I also wanted collision avoidance - Subaru's was looking nice, but autopilot is even better.

    The Model S is the only car that met all these criteria. It blows some of them away like the equivalent mileage, the cargo space, and acceleration but it's the only car I looked at that ticked every box. I was concerned about the range but the supercharger network should be good enough. Having to charge 2-3 times to get to the Bay Area is going to add time to a long trip, especially when we are doing the drive in one day, but I figure with autopilot it will be less fatiguing and I can probably nap at superchargers which will help keep me alert on the one day drives.

    I actually find it kind of funny that I've had my Buick for so long I missed CDs in cars. My Buick has a cassette deck and the Model S only takes USB as plug in media. My Buick was built a few years before USB even existed.

    I am an engineer and the engineering feat that is the Model S/X is truly amazing. If something else had fit my criteria, I'd probably be driving it by now and would have never looked at Tesla. The Model S costs 5X more than the car I'm driving now and is 2.5 times more than my original target price. I got upsold big time, but again the amazing engineering makes every other car look like an antique. My interest is from an engineering perspective than a car thing though. I don't give a flying leap what others think about my car (and I have taken a lot of guff over the years for my Buick) and I never really cared all that much about cars beyond a general interest in how machines worked. The whole car fascination thing passed me by. I was fascinated with aircraft from an early age though, I started building models of them when I was 3. But that's a different story.
     
  19. Softwizard

    Softwizard Member

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    >I have an honest question, why does everyone put so much stock in Consumer Reports? People treat it like it's the holy word of the automotive world.

    Another reason: CR BUYS their cars and test those, instead of allowing Manufacturers to provide cars that may not be true samples of is coming off the assembly line. They keep the cars over a longer period of time and continuous report on the car's performance. Witness their initial stellar report for the Model S and then their withdrawal of their rating based on the number of problems they experienced after the review. No other Automotive Tester do this - to my knowledge.
     
  20. ecarfan

    ecarfan Well-Known Member

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    And also, CR does not accept advertising in their magazine or online. They say what they think without being influenced by ad revenue, since they have none.
     

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