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Model X Michigan Delivery

Discussion in 'Model X: Ordering, Production, Delivery' started by Bonaventure, Jun 20, 2017.

  1. Bonaventure

    Bonaventure Member

    Joined:
    Jun 13, 2017
    Messages:
    9
    Location:
    Kalamazoo
    Tesla was awesome enough to deliver the vehicle directly to my home (because I didn't want to drive roundtrip to Ohio or Illinois), but there were a couple weird things about the delivery.

    I actually wasn't home when they delivered it! I was on vacation.

    The night before (Friday) my delivery specialist said he had some paperwork to finish up before I could pay for it, and that he would call me that night with an estimated delivery date. The specialist never called me back that night.

    The next day I received a call around 10am from the delivery driver letting me know the car would be at my house in a couple hours. This was pretty surprising because 1) I hadn't paid for it, and 2) My insurance for it wasn't valid yet. and 3) I was still on vacation. Progressive was great and moved up the start date without problem, and the delivery specialist just asked me to pay before the vehicle was going to be delivered (in 2 hours) - fortunately I had the funds available and initiated the transfer on a Saturday. The delivery driver just left the keys on my property.

    When I came home early on Monday to check out the vehicle, there was no license plate or registration inside! My specialist had them overnighted to me though, so it worked out fine.

    Positives: The vehicle drives great, and I received it like a month before expected delivery.

    Negatives: Some fit and finish issues. I'm not sure if they finished going over it before loading it on the trailer? The passenger FWD pops when opening and rubs on the spine. The front passenger side window grinds when closing. There's a minor paint blemish. The floor paneling pops when walking across it.

    They are sending a ranger out this Friday (that hopefully I don't have to pay for the distance per mile) to look at hte issues, and I'm hoping he can resolve it. Overall it was an unexpected and a stressful experience, but hopefully it all works out.
     
  2. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    2,365
    Location:
    Visalia, CA
    Congratulations that your car is home.

    Hopefully a ranger will address all the issues.

    Thanks for sharing your experience and please keep us posted.
     
  3. macd1995

    macd1995 Member

    Joined:
    Aug 13, 2015
    Messages:
    81
    Location:
    United States
    Hilarious. I didn't pay for my Model S before I picked up either. I had to remind the Delivery Specialist. One question... where did they leave the keys???
     

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