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Model X most unreliable mid-size SUV - Consumer Report

Discussion in 'Model X' started by number12, Oct 24, 2016.

  1. number12

    number12 Active Member

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    Worst? Really?

    Seems like they would not have enough data to include it yet, but that's a big fall from Tesla initial consumer report appearance with S.
     
  2. Darren Donovan

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    Not a surprise. Windshield ghosting, fwd not closing, not opening, hitting objects, interference with other parts when closing,....I understand that not all X are affected, but enough to garner the negative publicity. And when you add in poor paint quality, panel gap, and other issues that are not specific to the X, and the expensive price, the result may not make it the "worst", but certainly nowhere near the top. Most people don't place that much significance on the EV aspect. They see the price and the shoddy quality.
     
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  3. ecarfan

    ecarfan Well-Known Member

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    Link?

    Early Model X production unquestionably had a lot of issues. That is what CR has reader data on at this point. Over time their Model X reliability rating will improve.
     
  4. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

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    they pushed out deliveries last year before the vehicle was really ready for prime time... One would think folks would have learned from the Fisker fiasco. Anyways, apparently it's a LOT better now. The good news is that next year's day will probably have the X as "most improved in class"
     
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  5. calisnow

    calisnow Active Member

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    I don't believe you see CR's actual reliability ratings and comparative rankings unless you are a subscriber. Maybe somebody who subscribes can post a screen shot.
     
  6. beths11

    beths11 THE LONG RANGER

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    Here is a link from a second thread on the same subject, started at about the same time.
    Consumer Reports: Model X - Least Reliable Car?
     
  7. flyhigh123

    flyhigh123 Member

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    i would agree on that... my tesla has been in the shop over 5 weeks in the 4 months i owned it and its going back again...
     
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  8. number12

    number12 Active Member

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    What issues?
     
  9. travwill

    travwill Active Member

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    I have to add this is the first car I've created a permanent note in iOS for, to log a list of issues until I have enough to bring it in as needed. Up to 4-5 issues on current log.

    That shouldn't be the case with a 100K car, but still love it.
     
    • Like x 1
  10. FlatSix911

    FlatSix911 918 Hybrid

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    Look on the bright side ... Tesla Model S re-earns Consumer Reports’ recommendation on improved reliability

    Consumer Reports really likes the Model S. Last year, it somehow managed to place both first and second in their “best cars of 2015” list, and the P85D broke their rating system by scoring 103 out of 100 points – beating the previous 85kWh model which had previously been described as the “best car ever” when it scored 99 out of 100 on the same scale. That’s right, not the best EV ever, but the best car ever. It has also topped their list with the highest owner satisfaction ratings ever seen in multiple surveys of their subscribers, as well as the highest satisfaction for repairs and service.

    So last year, when Consumer Reports
    rescinded their recommendation, it was big news. But today, Consumer Reports has reversed that decision based on new reliability ratings, and now that the Model S is back in “average” reliability range, it means that Consumer Reports can once again recommend that consumers buy it. Consumer Reports doesn’t only recommend cars based on their road test or consumer satisfaction scores, but also on their reliability ratings. If a car is below-average in reliability, Consumer Reports will not recommend it.

    Last year, Tesla found an issue with its early drive units and many cars had to come in for drive unit replacements. While the fix ended up being fairly easy and not very costly for Tesla or time consuming for owners, the number of repair visits exceeded Consumer Reports’ threshold for “average” reliability, which resulted in Tesla dropping from their “recommended” list. But after Tesla’s fixes,
    reliability issues decreased by 50%, which was enough for the Model S to earn its way out of the “below average” reliability category.

    Consumer Reports has not yet rated the Model X with a road test, but they have issued a warning about reliability of early models. The report today mentions many problems with the falcon wing doors, which were a significant part of early Model X production delays and poor reliability on the first delivered cars. Consumer Reports generally waits a while before issuing road test and reliability scores, so as to not be overly affected by the problems of a few early models, so it will be interesting to see how the data works out once they issue a formal recommendation for the Model X.

    It is likely that a similar story will play out as with the Model S – the car is fantastic, owners love it, but early reliability problems may stop Consumer Reports from recommending the car until later models achieve better reliability. Even those early reliability problems do not seem too cumbersome to owners, though, given that Tesla has earned the aforementioned top marks for service and repair. The Model X first entered production officially in September 2015, but volume production really only started in mid-2016. Earlier this year, we reported on
    Tesla hiring Apple’s Reliability Director to scale up production with iPhone-like dependability.
     
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  11. xborg

    xborg Member

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    I wonder how do they calculate the rating? How much data they have about the Model X?
    Do they just read forums? If then, make sense.
     
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  12. Shumdit

    Shumdit Member

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    How We Survey - Consumer Reports
     
  13. AndreyATC

    AndreyATC Member

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    Anyone knows approximate VIN cut off when X became trouble free (more or less)?
    Just curious which ones to stay away from when buying

    Thank you
     
  14. Macgaver

    Macgaver Member

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    I have access to CR, Model-X have the same reliability than a new Volvo XC90 (the one without plugin !)

    It's true that Model-X had issue, I had a front door issue and I am at 6000Miles, but it is also true that CR is very sensitive on new models ...

    In a year, all of this will be behind us. It's in Tesla best interest to fix our cars permanently (they don't have time/money to loose doing the same repairs again and again) .
     
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  15. Shumdit

    Shumdit Member

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    I think it's a somewhat continuous improvement but I would say maybe April production of this year seems to be when things started looking up. I say avoid from around VIN 3000 and down if you don't have the patience to deal with some issues. Just a "guesstimate" based on some things I have read. Then again you miss out on Signature Red if that's your thing! The good thing is that based on the Model S, Tesla can and will make even the earliest cars "right" given time.
     
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  16. AndreyATC

    AndreyATC Member

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    Thank you, it's very informative
    I was also thinking in Apr-Jun lines
    I wonder if 90KWh battery is any different between now and say early 2016
    Model S got better and more powerful pack around spring time
     

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