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Model X needs a better Quality Control team

Discussion in 'Model X' started by MXZoomZoom, Aug 21, 2017.

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  1. MXZoomZoom

    MXZoomZoom Member

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    Hey guys. Unfortunately what a lot of others have been saying regarding quality control is still an issue with the Model X.

    The second I sat in my new car at the Fremont pickup center, I could hear a buzzing coming from the center dashboard.

    The delivery specialist acknowledged. Now I have to bring it to PA and drive an ICE for an unknown period of time while they figure out if it's the MCU, Fan, whatever.

    It literally took 3 seconds to diagnose.

    Does Tesla even give a shiz about their product?
     
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  2. EV bud

    EV bud Member

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    Could you have refused delivery? But your general comment re: quality control, I totally agree with.
     
  3. MXZoomZoom

    MXZoomZoom Member

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    I could have refused delivery, but I want to support Tesla and did not want to come off as petty.

    But I don't know - maybe I should have refused...
     
  4. MikeQ

    MikeQ Member

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    You'd think that someone would do a once over on the vehicle and address stuff like that before scheduling for pickup.
     
  5. AnxietyRanger

    AnxietyRanger Well-Known Member

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    Could the buzzing be the Autopilot 2 computer's fans? They are pretty loud. Behind the glove compartment...
     
  6. jeffro01

    jeffro01 Active Member

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    No, they don't need a better team, they need a completely new team... Quality issues are ongoing, predictable, and fluctuate in severity based on relation to quarterly end... This has to indicate that the current management and staffing for this team aren't working and should be replaced with people who can actually do the job consistently, and reliably...

    Jeff
     
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  7. DougH

    DougH Active Member

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    Trust me, you should have refused. You are not "helping Tesla". What you are doing is possibly getting stuck with a $100K lemon.
     
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  8. MXZoomZoom

    MXZoomZoom Member

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    It's more of a fan continuously running and hitting a wire kind of noise.
     
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  9. MXZoomZoom

    MXZoomZoom Member

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  10. rjdoc74

    rjdoc74 Member

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    Definitely not normal. I am afraid the only thing you can do is take it in. Keep us posted.
     
  11. DrivingRockies

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    Hopefully a simple fan replacement...
     
  12. MXZoomZoom

    MXZoomZoom Member

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    They drove a Model S from Fremont so I don't have to deal with an ICE car.

    Service time estimate is unknown.

    :/
     
  13. emtf

    emtf New Member

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    Met this situation the first day my car delivered, SC teared down the center dashboard and fixed the problem, they told me maybe something's stuck by the fan behind the center dashboard, but they couldn't find it, so maybe you got the same problem.

    BTW a better QC team? Can't agree more!
     
  14. Ski Krazy

    Ski Krazy Member

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    I wouldn't say you need a new team, because that implies it takes more education to identify, for example in this scenario, a fan noise, when in reality all you need is a set of ears.

    The truth of the matter is that the issue must be procedural. Maybe you do need some new people at the top who know how to put effective quality control processes in place, but as far as the actual quality control tasks go, I doubt someone inspected it and missed the noise. Either they found it and didn't report it, which one would only do if told to, or they didn't inspect it properly in the first place, which goes with the job description. Either way, the issue is top-down.

    Fix the process, fix the problem.
     
  15. MXZoomZoom

    MXZoomZoom Member

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    Update:

    I spoke to an excellent individual high up at Tesla yesterday. They helped get the car into service asap and get me a non ice loaner.

    Service was completed just now and hopefully I can put this headache behind.

    Thanks all. Sorry if I overreacted at any point - I was pretty upset.
     
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  16. jbcarioca

    jbcarioca Active Member

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    Model X still seems to have more issues, especially FWD squeaks, or maybe that's what I notice the most when I drive X. Still I do love X's.
    I was upset getting my 2014 P85D because of a dent and a couple other cosmetic issues. They should have been dealt with before delivery. Now after nearly three years of mostly flawless service (single exception- a 12v battery) I had nearly forgotten about that. I do think it is time for Tesla to improve delivery. Many of the new buyers are not likely to be so tolerant of inconsistencies as we ahem been. That said I had equally problematical deliveries with Porsche, Ferrari, Maserati and BMW. Maybe I jinx the process, but I doubt it.
     
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