Model X ownership transfer

[TCMX]

Hi, i recently purchased a 2017 model X, i am trying to claim ownership of the vehicle with tesla, but i am getting this error message saying that my vin and mileage does not match, even tho i got the vin and mileage off the car, i am not sure what i am doing wrong here, please help.

 

[djillusion]

my recommendation is for you to try to "chat" with someone via the tesla.com website. i found that to be more helpful but it can take alot of clicks to finally get someone on the "chat".

 

[TCMX]

my recommendation is for you to try to "chat" with someone via the tesla.com website. i found that to be more helpful but it can take alot of clicks to finally get someone on the "chat".

been trying to "chat" with someone for the last 20 minutes, cant seem to located where to do that, do you happen to have the direct link for that?

 

[djillusion]

been trying to "chat" with someone for the last 20 minutes, cant seem to located where to do that, do you happen to have the direct link for that?

you have to navigate around which is a shame. to do so, go:

support --> contact us --> account & ownership support --> and then play with all the options until something pops up to "chat" with a rep

i know its really stupid but telsa does everything possible for you to not speak to someone when you want/need to.

 

[Les236]

Chat with us​

Chat support is available 4:00am - 8:30pm PST for all Tesla owners in North America. Visit our support pages and click on the Contact Us icon at the bottom of the page to chat with us about your car-related questions.

I found the above on their site. Hope you get through.​

 

[TCMX]

thank you very much, i was able to talk to on of the Representative through tesla, and will be providing the documents through email.