Wiki Model X Refresh Issues Thread

[Arktctr]

Will report back when I get final repair invoice as they are also working on a dashboard noise so not sure what the final cause was. I also heard back they adjusted the FWDs as much as they could and if I don’t like them when I pick up Friday they will have to send to the body shop. I could have lived with the minor trim alignment issues but when one door doesn’t work without manually overriding on the screen and the other hitting the car body wearing away the paint that’s what I want fixed. Will see how things look when they are done.

My MSLR has dust behind instrument panel cover and the SC doesn't do anything about it... Would be curious to hear if they could fix/replace it for you.

Edited: just saw your post saying that they'll replace the entire instrument cluster. That's great

 

[LandThief]

My trailer hitch did not come with the case (just in a blue plastic bag). My SC says they no longer provide the cases. Anyone else get a case with theirs?

Interestingly, I received a case for mine as well as a blue plastic bag.

 

[MLo1]

Interestingly, I received a case for mine as well as a blue plastic bag.

mine also came with a case, just like my 2016 and 2019 X's

 

[jamishmo]

Does anyone else have issues with voice commands? I dont have an accent and annunciate well but the Tesla just either completely misunderstands me or does nothing at all. My Fiances model 3 works so much better. Could I have a bad mic?

I've been very disappointed with voice commands (it's my first Tesla). I'm not sure if I'm just used to Alexa/Echo devices, which is 1000x better, or if something is wrong. Commands are just extremely limited and it is very slow.

 

[PGQC]

I am seeing issues with the closing of the charge port. It does not close all the way anymore. It goes in almost 80% and stays there. Pushing it in further clicks the button, and it open up again. I am unable to close it from the app or the car screen..

 

[DCGOO]

I am seeing issues with the closing of the charge port. It does not close all the way anymore. It goes in almost 80% and stays there. Pushing it in further clicks the button, and it open up again. I am unable to close it from the app or the car screen..

The button inside is adjustable. Give it a few turns and see if you can improve it.

 

[PGQC]

Thanks for the tip. I tried adjusting the button. The problem is still happening. I have a service appointment in a few weeks. Added this to the list of things in the appointment.

 

[i7iceguy]

Can anyone else hear the mcu fans running behind the info system?

Update: I actually determined it only makes the whining sound when the ac fans are on.

 

[MrExitStrategy]

Can anyone else hear the mcu fans running behind the info system?

Update: I actually determined it only makes the whining sound when the ac fans are on.

Is it also only when the passenger A/C vent is off? That's when my S does it.

 

[Gman201]

My biggest issue with mine is that I don’t have it.

T minus one hour until i pick the Plaid!

 

[MLo1]

T minus one hour until i pick the Plaid!

Congrats! And welcome to the club! Let us know if it has the plaid emblem or just the letters

 

[studioloft]

Just a reminder from page 1 - make sure to enter your issues on the issue tracking spreadsheet

Refresh Model X Issue Tracking

ISSUE TRACKING Refresh Model X Issue Tracking - TeslaMotorsClub,Links <a href="https://teslamotorsclub.com/tmc/threads/refreshed-2021-model-x-and-model-x-plaid-waiting-room.219586/">X Refresh Waiting Room - Forum</a><a href="https://docs.google.com/spreadsheets/d/1pooZSptFBEnov4n_lh-WXYdx8bqj5CJ...

docs.google.com

Instances Reported	Issue	Resolution
1	"Model X" badge missing on left FWD	Outstanding - no resolution identified
1	Driver and passenger climate controls linked	Outstanding - no resolution identified
3	Speaker issues	Outstanding - no resolution identified
2	Missing floor carpet mats at delivery	Resolution - Performed by Service Center
2	Missing trunk panel - small left pocket	Outstanding - Due at service center
3	Missing 22" wheel inserts	Outstanding - Due at service center
1	Missing black rubber strip at top of frunk near windshield corner	Outstanding - no resolution identified
5	Key fobs unresponsive to car	Resolution - Initial pairing performed by user per manual
11	Cosmetic or functional issues with seats (see details column)	Outstanding - no resolution identified
1	Driver side window stops going up as if gets stuck.	Outstanding - no resolution identified
4	Curb rash on rims at delivery	Outstanding - no resolution identified
1	Clear coat drops on the driver side rear window.	Outstanding - no resolution identified
1	Panel carpet in rear truck not assembled correctly.	Outstanding - no resolution identified
3	Paint issues - mismatched color on exterior pieces	Outstanding - no resolution identified
3	Weatherstripping issues	Outstanding - no resolution identified
1	Creaking sounds while driving on uneven surfaces.	Outstanding - no resolution identified
9	Paint issues - scratches or chips	Resolution - Performed by Service Center
1	White plastic strip hanging from FWD hinge	Outstanding - no resolution identified
5	Dent	Resolution - Performed by Service Center
1	Coat hanger mount crooked	Resolution - Performed by Service Center
3	Noise from seats - squeaking	Outstanding - no resolution identified
26	Off alignment - FWD	Resolution - Performed by Service Center
3	Off alignment - Frunk	Outstanding - no resolution identified
4	Off alignment - FWD Glass	Resolution - Performed by Service Center
14	Off alignment - Other	Outstanding - no resolution identified
1	Rear screen video display issues	Outstanding - no resolution identified
1	Summon only operates in reverse and not forward	Outstanding - SC: "wait for software update"
1	Dust visible behind instrument panel	Outstanding - no resolution identified
2	Crack in tail light	Outstanding - no resolution identified
1	Whining sound while driving or accelorating	Outstanding - no resolution identified
3	Chip or crack in glass	Outstanding - no resolution identified
1	Missing Key Fobs	Outstanding - no resolution identified
7	Driver door latching issues	Outstanding - no resolution identified
1	Missing pieces of interior trim	Outstanding - no resolution identified
1	MCU lost connectivity	Outstanding - no resolution identified
1	Distortion in windshield glass	Resolution - Replaced windshield glass
1	Headlights level is misaligned	Outstanding - no resolution identified
1	Camera - Left Repeater housing is loose	Outstanding - no resolution identified
2	MCU Reboots Unexpedly	Outstanding - no resolution identified
1	Mismatched interior trim colors	Outstanding - no resolution identified
1	Windshield off alignment	Outstanding - no resolution identified
2	Center console missing USB ports	Outstanding - no resolution identified
1	Condensation / Fog in tail lights	Outstanding - no resolution identified

 

[wildstar]

Mine came in a case delivered on January 21st (factory delivery)

Mine came in a blue plastic bag in the frunk (along with the mobile charger and front license place mount) and there was a case for it in there as well. Don’t know why they don’t just put it in the case.

 

[Jetpad]

Is the consumption graph missing from V11 in the Refreshed X? Here's a screen capture that I ran across on twitter. It looks like the icon for it is a green graph but I can't find the option for that graph in my car.

 

[shingles]

Is the consumption graph missing from V11 in the Refreshed X? Here's a screen capture that I ran across on twitter. It looks like the icon for it is a green graph but I can't find the option for that graph in my car.

Click the three dots, it should be in there when the menu pops up.

 

[MLo1]

Is the consumption graph missing from V11 in the Refreshed X? Here's a screen capture that I ran across on twitter. It looks like the icon for it is a green graph but I can't find the option for that graph in my car.

The energy menu (as pictured above) is not visible/available to refresh X/S owners. No idea why, but I found that useful information and am missing not having it. Closest I can find is the trips menu item- not as useful

 

[cheechogokid]

I’ve had my refreshed model X LR getting QE issues resolved since Feb 1. It was only suppose to take 3-4 days max. The service department admitted they dented the drivers side door and needed to send it to a body shop. They apologized and said 1 week. About 8 time shifts (and 4 weeks later), I’m finally picking my car back up tomorrow. Has this ever happened to anyone else? Tesla has had possession of my new X longer tHan me.

They should provide free supercharging or something - right???

What are your thoughts?

 

[Jah'rakal]

Hi folks I have an alignment issue on the trunk door. There is a panel gap which isn’t too bad but visible enough. I took it to the service center to get it fixed but they are saying that fixing the alignment on the lift gate is very complex and might cause alignment issues in the fwd. they say they can try to fix it but it’s up to me to decide if I want it fixed. Anyone else with same issue, any advice or suggestions are appreciated.

 

[stkgator]

My driver's side FWD has a minor misalignment along the rear of the door. I noticed some water drops on the FWD sill, near the driver's seat, after going through a car wash - which I thought was just dripping in when I opened the FWD. But I determined that it was leaking when the FWD was closed. I already have a scheduled service appointment for the misalignment so I will have it looked at then.

 

[Maybe22]

I’ve posted this question In other threads and I haven’t received much feedback so I thought I’d try here. When I press the accelerator hard, especially on the highway (ie over 50 mps), I get a high pitch sound like a dental drill … clearly electricity going into the front permanent magnet motor. As soon as I let off it stops. Is this normal? Refresh MXLR. Ty