I have this issue as well and I think it has to do with how heavy the new doors are on the refreshed models. My old 2017 legacy X driver/front passenger doors slam cringingly hard due to the door actuators' strength with the older, "lighter" doors. The new model, my 2022, tries to close when the door after auto-open on proximity, but due to the perceivably "heavier?" door, it doesn't seem to have enough strength to auto-close and initiate the soft-close sequence. It stays open a crack and repeated presses to close via app simply trigger a triple honk with the door moving slightly, trying to close, but can't. The only solution so far is to go and manually open and close it with moderate force to engage the soft close. I'm not sure if this is an actual flaw or an inherent design flaw.