is your sw up to date? if so, how can they make that claim? if not? why not?2021 Model X. Both screen shuts off for about 2 minutes while driving. Tesla serviced 3x. Same issue. Claims software update needed.
The last time I reported it (about a month ago) their response was it is a known issue they were working on and would be addressed in a future software update. Not the necessarily the next update. I am headed to a SC tomorrow for something else and will ask.
In my case, we do have our cell phones connected via bluetooth. We were not streaming music from our phones but was using the regular Tesla streaming music service from the MCU. Only other connected device is our USB hard drive for dashcam and sentry mode.Out of curiosity, when you have this issue, do you have a bluetooth device connected and are you streaming music or on a call?
I have the same issue since MCU2 install. I was told its a known issue andMine did it (again) today after only 5 minutes of driving. They have told me the same thing over the past 6 months or so since I had my MCU2 installed and the issue started. It is usually annoying as it happens when I need the NAV, but thankfully today I was in my neighborhood. Seems the reboot was faster than before. Is it on the MX that this is happening to, or are MS affected as well?