Model X second row bench stuck half folded

[Scottharr27]

The passenger side seat of my second row (2020 model x 7 seater) is stuck in half folded position and therefore unusable. I’ve brought it to my service center 6x and they’ve been unable to fix with new parts. They’re now saying the only option is a brand new seat but one hasn’t been available all year, so no one knows how long it’ll take.

For all of 2022, I haven’t been able to use this seat and have had to deal with warning beeps and messages while driving.

I have a family of five, so the car has been unusable for us. The issue started right after I’ve had it for two years so lemon law doesn’t apply. What are my options?

 

[SaltyC]

My brand new 2023 Model X had exactly the same issue. It is currently in the Service Center awaiting parts, which I believe includes a new seat...

 

[hjinoue]

The passenger side seat of my second row (2020 model x 7 seater) is stuck in half folded position and therefore unusable. I’ve brought it to my service center 6x and they’ve been unable to fix with new parts. They’re now saying the only option is a brand new seat but one hasn’t been available all year, so no one knows how long it’ll take.

For all of 2022, I haven’t been able to use this seat and have had to deal with warning beeps and messages while driving.

I have a family of five, so the car has been unusable for us. The issue started right after I’ve had it for two years so lemon law doesn’t apply. What are my options?

Same issue and my X is 2022 picked up 5 days agi.

 

[hjinoue]

5 days ago. Levers are cheaply made. Our Honda Odyssey has more substantial handles. Waited a year and 3 months from order to pick up. I can’t believe I have to deal with this so soon.

 

[hjinoue]

My brand new 2023 Model X had exactly the same issue. It is currently in the Service Center awaiting parts, which I believe includes a new seat...

 

[hjinoue]

Does your car also have the following symptoms: 1) push the button and there is no sound 2) lever to adjust the forward/backward movement is loose 3) seat is about 45 degress

 

[SaltyC]

Passenger side is exactly as you describe. It was completely stuck after just one actuation.

Driver side to a lesser extent, motor occasionally actuated allowing us to reset the seat.

 

[hjinoue]

Passenger side is exactly as you describe. It was completely stuck after just one actuation.

Driver side to a lesser extent, motor occasionally actuated allowing us to reset the seat.

I feel Tesla should have this down by now. I doubt we are the only ones with this same issue. Maybe they were in a hurry to get these out.

 

[SaltyC]

I agree, it's not really clear to me how it's possible to ship these things with such obvious defects.

Regardless, my car is being actively worked on in the service center (cool that I can see the doors opening and closing in the app). I mesaged them asking to double-check that the bench slides freely and, sure enough, a new work item appears because it doesn't slide. Sigh.

 

[hjinoue]

I agree, it's not really clear to me how it's possible to ship these things with such obvious defects.

Regardless, my car is being actively worked on in the service center (cool that I can see the doors opening and closing in the app). I mesaged them asking to double-check that the bench slides freely and, sure enough, a new work item appears because it doesn't slide. Sigh.

How long has your car been in service? They are replacing that entire seat?

 

[hjinoue]

I agree, it's not really clear to me how it's possible to ship these things with such obvious defects.

Regardless, my car is being actively worked on in the service center (cool that I can see the doors opening and closing in the app). I mesaged them asking to double-check that the bench slides freely and, sure enough, a new work item appears because it doesn't slide. Sigh.

Be aware sometimes they turn off your ability to see the car.

I would maneuver the seats again and again at pick up to ensure proper movement and installation. My car is seven days old today, my 2nd row seats never glided smoothly. There were no models to see when I ordered mine in Sept 2021. Not sure how they should respond to the seat buttons and cheap levers.

 

[SaltyC]

How long has your car been in service? They are replacing that entire seat?

It went in last Saturday and I got it back today!

Correct. The whole passenger side seat assembly was replaced and they tuned the sliding mechanism so the seats move much more easily.

 

[SaltyC]

Be aware sometimes they turn off your ability to see the car.

I would maneuver the seats again and again at pick up to ensure proper movement and installation. My car is seven days old today, my 2nd row seats never glided smoothly. There were no models to see when I ordered mine in Sept 2021. Not sure how they should respond to the seat buttons and cheap levers.

I picked it up this afternoon and indeed I tested the seats very thoroughly. So far, so good. We’ll see how it holds up to some use while I have guests over the next week!

 

[domodan]

So glad I got a six seater!

 

[hjinoue]

I picked it up this afternoon and indeed I tested the seats very thoroughly. So far, so good. We’ll see how it holds up to some use while I have guests over the next week!

Thanks for that info Salty. I took my car in today and in 15 minutes they fixed the issue. They told me the Tech unzipped the seat back andchecked all connections. Seems it was just “stuck”. Had a conversation with the service rep and told him this seat issue should be registered with Tesla. Service tech and sales team members agreed the seats should work smoother than they do. I will mention to them what was done to your car. Maybe they can do the same to mine. Also, service tech said he has seen the issue before.

I hope this is the last issue for us both! Thank you for sharing and Happy New Year!

 

[hjinoue]

So glad I got a six seater!

I hear ya domo! Ironically I chose a 7 seater because I figured less moving electrical parts, the less chance of them breaking.

 

[hjinoue]

@SaltyC. Can you elaborate on this “… they tuned the sliding mechanism so the seats move much more easily.” I will mention this to Tesla in case my seats gets stuck again

 

[SaltyC]

@SaltyC. Can you elaborate on this “… they tuned the sliding mechanism so the seats move much more easily.” I will mention this to Tesla in case my seats gets stuck again

Sorry for the slow reply. Busy over the holidays! I am pleased to report that the seats have been used and thus far have been fine since repair.

From the invoice regarding seat replacement:

Diagnosed and both the slide cables and recliner cables to not be functioning. Replaced the 40% second row seat. verified the seat functions properly.

and regarding ease (or not) of sliding the bench:

Verified passenger side second row seat was very difficult to slide forward and backwards. Inspected and found seat gap hiders required slight adjustment. Adjusted seat sliders. Verified seat is much easier to slide forward and backwards. Advise customer that this will continue to get easier as the gap hiders wear in over time.

I hope this helps!

 

[Joshnickell]

Same problem. Going into the service center today for repairs. Crossing my fingers!

 

[SaltyC]

Same problem. Going into the service center today for repairs. Crossing my fingers!

Good luck!