Model X won’t start

[BBradac9]

Yesterday my new 2020 Model X refused to start and allow a gear selection. Normally when the brake is pressed the car wakes up and the gear selections are available. No matter how may restarts and troubleshooting with Tesla roadside could we get it to wake up. All screens and systems worked normally besides being able to drive the car. Ended up having the car towed 2.5 hours to Atlanta. Their only findings today were a few error messages from the sentry drive. They told me it’s a known issue and to leave the usb stick unplugged. Not the resolution I was hoping for and now I get to drive 5 hours round trip to pick up the vehicle.

Anyone else have anything like this happen? Its a first for us.

 

[Silicon Desert]

Very strange. Never had that happen in 4 years of use. Ask them to bring the car back to you.

And to add, are they implying the USB stick had something to do with this? Even more strange if that is the case.

 

[scottf200]

Yesterday my new 2020 Model X refused to start and allow a gear selection. Normally when the brake is pressed the car wakes up and the gear selections are available. No matter how may restarts and troubleshooting with Tesla roadside could we get it to wake up. All screens and systems worked normally besides being able to drive the car. Ended up having the car towed 2.5 hours to Atlanta. Their only findings today were a few error messages from the sentry drive. They told me it’s a known issue and to leave the usb stick unplugged. Not the resolution I was hoping for and now I get to drive 5 hours round trip to pick up the vehicle.

Anyone else have anything like this happen? Its a first for us.

I have never heard of this. Things you could have tried:
1) changing wheel configuration seems to reboot more subsystems than a two-finger (and possibly power-off ... or maybe just diff subsystems)
2) if mechanically inclined you could have unplugged the 12v battery for a few minutes (including *unplugging* the first responder loop)

A) not sure what 'usb stick' you have but I would get a 'high endurance' micro SD card with a USB adapter. These are made for a lot of video writing.
Just some quick thoughts.

 

[Uncle Paul]

I would stop using a USB stick until this issue gets sorted.

 

[Les236]

I wonder if it happens again if you can just unplug the USB and then reboot? Something I will keep in mind if it happens to me. What software version do you have?

 

[BBradac9]

I didn’t unplug the drive before rebooting but will certainly try that if it happens again. Also wish I would have tried disconnecting the 12V. Lucky me gets a 5hr round trip to Tesla service today.

 

[John in LB]

Before cranking it... press the gas pedal several times to enrich the mixture in the carburetor...