powertoold
Active Member
Yes, some Model Ys have cosmetic issues, but overall, they're better built than initial 3s:
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Model Y build quality with photos
- Thread starter Itdunamata
- Start date
Young Phenom
Member
My vin is 004xx so real early build and I don't have any issues other than the hatch is slightly misaligned
jkoya
NA2 NSX
It looks pretty obvious in your pic, and it's too bad they would release a car for delivery like that. Two Mobile Techs told me my car should never have left the factory and apologized for all the paint problems I had..
This always seems to happen during end of Q's and early production models. Luckily my car had very minimal paint defects (now it's wrapped light blue)
That looks so sick. Not sure If I would have taken delivery of it being like that (really have to say that's unacceptable condition for a brand new vehicle) unless I could get written confirmation all of it would be touched up and fixed as soon as they can
That looks so sick. Not sure If I would have taken delivery of it being like that (really have to say that's unacceptable condition for a brand new vehicle) unless I could get written confirmation all of it would be touched up and fixed as soon as they can
IdaBish
Member
Damn, that looks like a drop and dash!
The white on the plastic looks like wax residue. The rest of that stuff sux!
firerock
Member
I took my delivery yesterday and vin is 3360. My trunk doesn't latch all the time, like yours. And, several areas have glues left over, but that's easy to remove. Several paint chips on both front doors near the hinge area. And it also has inconsistent panel gaps as well.
I scheduled an appointment for tomorrow and hopefully they will address my issues in one visit.
See my experience here:
I scheduled an appointment for tomorrow and hopefully they will address my issues in one visit.
See my experience here:
I took touchless delivery in the rain. Noticed this stuff once it was in the garage. I sent pics within hours of delivery so I hope they make it right.
Electric Steve
Member
Open question: Think it would make sense to have a pro check over my car for fit and finish defects before asking Tesla to fix them all? Is that an actual service that, say, a detailer would be used to doing?
Every time I see someone post their defects, someone always says it’s all cosmetic. Can all those paint chips and deep scratches really be fixed.. and are those dookie stains in the paint??
Electric Steve
Member
It would be nice to hear from more people whose cars arrived damaged and insisted on repairs under warranty.
iamnid
Active Member
That sucks. For those saying to avoid end of quarter cars -- how is that possible? Our Model 3 was delivered December 26, 2019, as part of the end of quarter push -- we ordered it mid October. At the time, we were told they always build California cars last -- so Californians always get the end of quarter cars that people are told to avoid? Not sure how to decipher the vin as the last numbers are 6318XX -- so they seem to have built a lot of Model 3s at this point. Doing a thorough clean and detail this weekend I noticed a lot of stuff that needs fixing and will have to make an appointment. A pillar cover (inside) is falling off and I see the clips to hold it in were never properly placed and are indeed broken. A pillar on passenger side is installed incorrectly, the plastic in the frunk area was loose and I noticed it's because many of the clips to hold it in are broken off. Makes you wonder how much other stuff was installed incorrectly. I plan on replacing my other car next year with a Model Y but this kind of thing is really disheartening.
It's just a roll of the dice, and any of those silly suggestions of avoiding end of quarter cars are just that, silly. Mine was an Oct car and it had a lot of defects that were glaring.
There's no way Tesla staff don't know about these defects before they ship the cars. They just hope you aren't "picky" or willing to give them a pass for being a company under 100 years old.
The idea of not accepting delivery or returning in the 7 day window are only under really extreme conditions, not little minor ones because of how you suffer when you reject delivery or return the car. If I had rejected my car, it would have cost me $4000 out of my pocket to get another one, and I would have been without a car for months given the production schedules. Often people have already sold their other car, and some can't afford to wait to get their money back 2-3 months later from Tesla. Tesla knows these things and they know they have you by the balls.
Just roll the dice and hope it works out well for you. If it did, congrats to you and come on here to enjoy telling everyone with problems that they did something wrong. And if it didn't, expect to spend a lot of time, effort and frustration getting Tesla to reluctantly fix their mistakes during what was supposed to be your glorious honeymoon period, and then post on here and wait for people to make you feel like the bad guy.
It's Tesla life.
Electric Steve
Member
Sounds like they're betting on it being cheaper to fix defects when someone complains than to do it as part of the normal production run.
Absolutely agree. Especially when you factor in that there's some % of the owners that aren't picky that won't ask for the items to be fixed. Then there's another % of people that won't push back on Tesla SC's when they tell you it's "in spec." And then there's another % that will be ok with some crappy resolution such as touch up paint on a panel that really needed repainting, or something that's made only marginally better.
They did the math, and the math says, "screw em', just ship it!"
Electric Steve
Member
And some customers who'll just take it straight to the detailer so that Tesla can't screw it up any more.
iCeMaNxLb
Member
that's why I still keep my BMW M4 so I can look at what a masterpiece it is compared to the Model Y
-took my MY to service today and they tried aligning some stuff, did some paint touch ups, fixed the rear trunk hatch to close properly, and aligned the frunk better so it closes easier
-they are awaiting parts to fix my charging port door (looks like it was screwed up after build) and also a 21" uber wheel to come in and replace the one that was curbed upon delivery
-took my MY to service today and they tried aligning some stuff, did some paint touch ups, fixed the rear trunk hatch to close properly, and aligned the frunk better so it closes easier
-they are awaiting parts to fix my charging port door (looks like it was screwed up after build) and also a 21" uber wheel to come in and replace the one that was curbed upon delivery
What I keep reading here are mostly cosmetic or minor defects that have been easily and quickly resolved by the service department after delivery.
It seems like it would be a much better customer experience if the delivery center inspected the vehicles prior to delivery. Ideally they would resolve the issues prior to delivery, but just knowing that they are aware of the outstanding issues would be a little more reassuring to a new owner.
Even just a note — and I’m totally making this up — that in order to expedite as many deliveries as possible they’ve intentionally bypassed their typical pre-delivery inspection, would at least be reassuring that this isn’t business-as-usual for Tesla (though it sounds like it absolutely is).
It seems like it would be a much better customer experience if the delivery center inspected the vehicles prior to delivery. Ideally they would resolve the issues prior to delivery, but just knowing that they are aware of the outstanding issues would be a little more reassuring to a new owner.
Even just a note — and I’m totally making this up — that in order to expedite as many deliveries as possible they’ve intentionally bypassed their typical pre-delivery inspection, would at least be reassuring that this isn’t business-as-usual for Tesla (though it sounds like it absolutely is).
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Electric Steve
Member
I agree.
To date, I've never gotten a new car that had significant defects. That's not because ICE manufacturers are magic; they just clean the car up before they deliver it, not after.
I'm thinking that there are three categories of defects:
1) Dealbreakers. I'm not sure what would qualify, but I suspect I'll know it when I see it. Still, it would be nice if I had a clear notion of what would make me walk away, in advance. I guess that anything so bad that it couldn't be fixed to make it like new again.
2) Obvious stuff. I expect I'll see some scratches, maybe dirty or broken parts, and some panel alignment issues. This won't stop me from driving it home, but I'd fully expect Tesla to fix it at their expense and provide a loaner, as needed.
3) Subtle stuff. Since I plan to get at least partial PPF and full ceramic coating, the car will be cleaned up by a detailer who will quite likely notice things that I wouldn't have, at least not without them being pointed out to me. Some of this will be fixed as part of the process, but I wonder if it'll turn up subtle panel alignment issues or other things that are out of scope for detailing.
This makes me think that it could make sense to take it to the detailer first and pay them to write up a comprehensive list for Tesla to work through. After all, anything Tesla doesn't fix, I'll either have to pay to fix out of pocket or just live with. Not sure if this sort of service is a thing, though.
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