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Model Y dead at service - total power loss

Discussion in 'Model Y' started by Mooroo, Oct 20, 2020.

  1. Mooroo

    Mooroo Member

    Joined:
    Feb 25, 2020
    Messages:
    129
    Location:
    Austin
    I took my Y to service 10 days ago for some minor stuff and Homelink installation. While at service, it reportedly completely lost power to the point where service had to "break in" to get access to the car. Service is doing its best as far as I can tell and my service advisor has been pretty responsive but now the engineering team from California is involved with diagnosing the car since service can't figure out what's going on. Still no power, to the point where I couldn't even get a document I needed from the glovebox because they're not able to open it without power.

    I'm set up with a loaner so there isn't really a huge inconvenience but I'm concerned about a new car staying in service for 10+ days without a clear diagnosis of what's going on or how to fix it. Has this happened to anyone?

    I miss my car!! Keeping fingers crossed...
     
    • Like x 1
  2. ArtK

    ArtK Member

    Joined:
    Jun 1, 2020
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    Location:
    NYS
    Good luck Mooroo. I hope she pulls through!
     
    • Funny x 1
  3. qdeathstar

    qdeathstar Active Member

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    May 17, 2019
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    1,823
    Location:
    VB
    Could they just provide 12v to get j to the glovebox?
     
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  4. Mooroo

    Mooroo Member

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    Feb 25, 2020
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    Location:
    Austin
    They didn’t sound like that was an option but I didn’t ask specifically.
     
  5. Wennfred

    Wennfred Supporting Member

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    • Like x 1
  6. Reborn

    Reborn Member

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    Jan 28, 2020
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    Location:
    New Jersey
    You can look it up, but there’s a video floating around of how you can open the glove box manually
     
    • Like x 1
  7. TomServo

    TomServo Active Member

    Joined:
    Apr 10, 2014
    Messages:
    1,037
    Location:
    Belleville IL
    Unless the Y is different there is a way to manually open a glove box


    Good luck
     
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