Long story short, my driver's side headrest starting warping early last month (around 2500 miles) and got progressively worse. I put some headrest covers on it temporarily so I can drive comfortably in the meantime. I scheduled a Tesla service visit for this issue last month and it's been pushed back to mid September due to backordered parts.
Now here's the problem I'm having: Tesla service initially messaged me that this will be covered under warranty. Today, I received a new message with a repair estimate stating that I will owe $180+ for this repair. In addition, the part listed in the estimate is for the Model 3 headrest, which is NOT compatible with the Model Y. Their support team has yet to respond to my inquiry for clarification. I have a feeling that this repair will be significantly more expensive than $180 since the entire seat is one unit on the Model Y.
Do I have any recourse if Tesla decides to backtrack on their initial statement that this will be covered under warranty? This is most definitely a manufacturing defect and I expect it to be covered under warranty. I'm attaching a picture of the headrest as well.
Now here's the problem I'm having: Tesla service initially messaged me that this will be covered under warranty. Today, I received a new message with a repair estimate stating that I will owe $180+ for this repair. In addition, the part listed in the estimate is for the Model 3 headrest, which is NOT compatible with the Model Y. Their support team has yet to respond to my inquiry for clarification. I have a feeling that this repair will be significantly more expensive than $180 since the entire seat is one unit on the Model Y.
Do I have any recourse if Tesla decides to backtrack on their initial statement that this will be covered under warranty? This is most definitely a manufacturing defect and I expect it to be covered under warranty. I'm attaching a picture of the headrest as well.