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Model Y Hitch
- Thread starter PalmBeachPaul
- Start date
DFibRL8R
Active Member
Finally got my appointment for install at the service center after they cancelled the mobile appointment. Unfortunately, they discovered they couldn't install without ordering additional parts (likely the ones referenced unthread). They claim it's because my Y is an earlier build and that more recent builds are configured to be able to install the hitch as shipped. In any case, this has been a frustratingly long process for what should be a simple accessory install.
Advice to those planning to have the hitch installed: contact the service center to be sure they will have all needed parts on hand before you bring your car in for the install.
Advice to those planning to have the hitch installed: contact the service center to be sure they will have all needed parts on hand before you bring your car in for the install.
Same here, they did not have correct parts? We ordered day one the hitch showed up on the web. Customer support said all good, service said all good at drop off and texted two hours later saying they did not have the correct parts. No information given to me to show what parts ordered. No eta given.
Flybuddy
Member
Ordered hitch on 7/17. Arrived at Sarasota SC on 8/4 and earliest mobile appt was 8/25 (today). Mobile rep (who was really good) was told that somehow I had the hitch. Nope, it's still in Sarasota 80 miles away as that's the only place Tesla will ship it. Also, because I have an earlier build date (May), I need another part for the hitch which the rep ordered. After multiple attempts I finally reached someone at Sarasota SC and told them I am driving up there Thursday to get it. Now I get to wait again for another appt. He did, at least, install homelink which only took about 15 minutes. I had also done an edit on the service appt two weeks back requesting a heat pump acoustic cover. No one knew anything about that.
My MY has been in service since 8.18 to clean up delivery issues, but I asked them to install the hitch I ordered 7.26 and Tesla told me arrived there ten days earlier. My Service Guy, who is a decent sort, vanished to the back of the SC for ten minutes, returned, and told me a receiver hitch component is missing and on back order. He said it may take months. It is all terribly confusing.
Oh man, this sounds like a delayed story again for the hitch just like the delivery. I just placed an order for the hitch and bought a popup camper assuming I can use it before winter is here pulling it using the Tesla.
Did anyone get their hitch installed at Tesla after delivery ? I may just go ahead and cancel the hitch order and pull the camper using my other car. This is crazy.
Did anyone get their hitch installed at Tesla after delivery ? I may just go ahead and cancel the hitch order and pull the camper using my other car. This is crazy.
I have a MY (7.8.19 build date 20xxx) and visited my SC yesterday. I had paid $1200.00 plus tax 7.26.20 for the add-on tow hitch via Tesla.com. They researched and told me the missing receiver hitch part -- which prevents installation -- would be unavailable until November. 
Model Y tow package is back in stock.
I called Renton and Bellevue SCs to find if they installed a tow package on another car and both said yes. I placed an online order on 9.3.20 and picked Renton for delivery.
Took a mobile service appointment for 9.16 hoping I can switch to service center appointment by calling Tesla Renton.
Today I called the Renton SC and they said they have a couple of hitches sitting in the store and get me in tomorrow for the installation if I'd like. It seemed unbelievable! I inquired further if the wiring for a 7 point connector will be installed to tow a small camper. The person on the phone said "You can hitch bikes". I pushed back a bit, saying "The online thing says Tow package", he looked at something and came back and acknowledged and let me know there will be a firmware update. I am not too confident at this point that this will be done tomorrow.
But if it does, I bought a used popup camper (Full Specs for 2008 Fleetwood Destiny Taos RVs | RVUSA.com) and it's ready to go! Here's to hoping that I don't get stuck in WA mountains with a car out of charge with a box attached.
I called Renton and Bellevue SCs to find if they installed a tow package on another car and both said yes. I placed an online order on 9.3.20 and picked Renton for delivery.
Took a mobile service appointment for 9.16 hoping I can switch to service center appointment by calling Tesla Renton.
Today I called the Renton SC and they said they have a couple of hitches sitting in the store and get me in tomorrow for the installation if I'd like. It seemed unbelievable! I inquired further if the wiring for a 7 point connector will be installed to tow a small camper. The person on the phone said "You can hitch bikes". I pushed back a bit, saying "The online thing says Tow package", he looked at something and came back and acknowledged and let me know there will be a firmware update. I am not too confident at this point that this will be done tomorrow.
But if it does, I bought a used popup camper (Full Specs for 2008 Fleetwood Destiny Taos RVs | RVUSA.com) and it's ready to go! Here's to hoping that I don't get stuck in WA mountains with a car out of charge with a box attached.
I had a Tesla Hitch installed. Tesla Tech, when he showed me how to remove cover, left significant divits in facia and broke one tab on cover. Not impressed with the cover. Have similar cover system on Loncoln, no problems putting pn and off. Tesla has a bad system. Needs to improve it. PS: Love my MY Dual LR.
I just towed a 1500lb utility trailer to the recycling yard and tried with/without activating Towing Mode and it made zero difference. This is on a Model Y performance. i did get some funny looks from the guys on the bulldozers - probably those 21" wheels....
How do you use a trailer's pin wiring harness to hook up to that electrical device for wiring Tesla put in? Am I missing an adapter? I agree the plastic cover, like much of the workmanship on the panels, is horrible. I'm confused how to hook up my trailer's pin wiring harness to the Tesla factory installed tow hitch wiring. Thanks
I have this one and it works great! I have the Stainless Steel 2.75" version and the Tesla factory hitch.
https://www.amazon.com/gp/product/B0000AXY62/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
