UPDATE:
Today finally I took my car to the nearby Tesla service, and I must say, I had a terrible experience. Without going too much into details, at first, they tried to dismiss my case right away saying that the technicians checked the car remotely already, and they found nothing wrong with it. As a natural reaction, I got upset, and asked them to check the car again, so that they could hear the noise I was talking about (they couldn't check that remotely, couldn't they??). So, they checked the car again, and after 30 minutes, they still dismissed the problem saying that "according to their tests, everything was working properly".... but the truth is that while I was waiting, there was another Model Y parked outside that another Tesla employee was using for test drives, and guess what? The noise wasn't there. At all. That other Model Y didn't have my problem. I went inside and it was completely silent.
So, when the technicians tried to dismiss my case for the second time, I insisted on the fact that the noise was not normal. How could they explain otherwise that the other Model Y didn't make any noises? Well... their explanation was this: Because my car was driven for 30 minutes before whereas the other car was sitting there doing nothing the whole morning, forgetting that I already told them 10 times that my car makes that noise even if you keep it parked for one entire week.
To make it short, in the end, they agreed to let me bring the car again on Tuesday in order to keep it overnight (or all the time needed) to make all due tests and checks. But I can tell you, I had to fight for all this, and I didn't like it. Some of the technicians offended my own personal knowledge without knowing that I am a software and electronic engineer, and as soon as I told him that, they stopped saying, at least, the most non-sense stuff. And the biggest joke of all: they had another Model Y, right there to compare my car with, and they didn't even do it because they "assumed" the noise was normal because of the hot batteries to cool down. What a disappointment...
On a side note, a few days ago, I opened the frunk and removed the top cover to understand exactly where this noise is coming from, and to my surprise, is NOT coming from the heat pump. It is coming from another device or component on the bottom-left side of the frunk (looking at the car from the front). So, my personal guess is that there is some device or component that is defective and makes that noise. But certainly, according to Tesla's technicians, that's not possible because their "diagnostics didn't report any issues". How laughable is that? Any basic engineer (or even just a minimal intelligent person) knows that diagnostics doesn't mean anything. Their so "reliable diagnostics" is based on "sensors" targeting a limited number of variables (mostly temperature), and unless you have sensors placed every single millimeter of a device targeting all kinds of variables, that cannot be used as the sole way of diagnosing issues. Bottom line: my car makes a noise that shouldn't make.
Anyway, I'll keep you posted on this issue as soon as I learn anything new next week. Thanks for watching!
Today finally I took my car to the nearby Tesla service, and I must say, I had a terrible experience. Without going too much into details, at first, they tried to dismiss my case right away saying that the technicians checked the car remotely already, and they found nothing wrong with it. As a natural reaction, I got upset, and asked them to check the car again, so that they could hear the noise I was talking about (they couldn't check that remotely, couldn't they??). So, they checked the car again, and after 30 minutes, they still dismissed the problem saying that "according to their tests, everything was working properly".... but the truth is that while I was waiting, there was another Model Y parked outside that another Tesla employee was using for test drives, and guess what? The noise wasn't there. At all. That other Model Y didn't have my problem. I went inside and it was completely silent.
So, when the technicians tried to dismiss my case for the second time, I insisted on the fact that the noise was not normal. How could they explain otherwise that the other Model Y didn't make any noises? Well... their explanation was this: Because my car was driven for 30 minutes before whereas the other car was sitting there doing nothing the whole morning, forgetting that I already told them 10 times that my car makes that noise even if you keep it parked for one entire week.
To make it short, in the end, they agreed to let me bring the car again on Tuesday in order to keep it overnight (or all the time needed) to make all due tests and checks. But I can tell you, I had to fight for all this, and I didn't like it. Some of the technicians offended my own personal knowledge without knowing that I am a software and electronic engineer, and as soon as I told him that, they stopped saying, at least, the most non-sense stuff. And the biggest joke of all: they had another Model Y, right there to compare my car with, and they didn't even do it because they "assumed" the noise was normal because of the hot batteries to cool down. What a disappointment...
On a side note, a few days ago, I opened the frunk and removed the top cover to understand exactly where this noise is coming from, and to my surprise, is NOT coming from the heat pump. It is coming from another device or component on the bottom-left side of the frunk (looking at the car from the front). So, my personal guess is that there is some device or component that is defective and makes that noise. But certainly, according to Tesla's technicians, that's not possible because their "diagnostics didn't report any issues". How laughable is that? Any basic engineer (or even just a minimal intelligent person) knows that diagnostics doesn't mean anything. Their so "reliable diagnostics" is based on "sensors" targeting a limited number of variables (mostly temperature), and unless you have sensors placed every single millimeter of a device targeting all kinds of variables, that cannot be used as the sole way of diagnosing issues. Bottom line: my car makes a noise that shouldn't make.
Anyway, I'll keep you posted on this issue as soon as I learn anything new next week. Thanks for watching!
