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Model Y Phone Key

Discussion in 'Model Y' started by ysalee, Jul 4, 2020.

  1. ysalee

    ysalee New Member

    Joined:
    Jul 4, 2020
    Messages:
    1
    Location:
    Richmond
    Anyone having issues with adding phone key?

    I was able to pair my phone bluetooth with the car but cannot add Phone Key. I tried two different iPhones both same issue. My service appointment is in a week but just wondering if anyone had the issue and was able to resolve it.

    Tried power cycling phone, turning on / off bluetooth, made sure phone wasn't on low battery mode, etc. I am able to play my songs from my phone on the car as well through bluetooth, but phone pairing on app kept saying cannot locate vehicle.

    I am able to lock / unlock remotely with my phone app though..

    Thanks all!
     
  2. Carlx1

    Carlx1 Member

    Joined:
    Jul 21, 2020
    Messages:
    8
    Location:
    Baltimore, Md
    How was your issue resolved. I a having same trouble.
     
  3. Puma2020

    Puma2020 Member

    Joined:
    Jun 16, 2020
    Messages:
    311
    Location:
    New Hampshire
    Did you follow the steps on page 9 of the Owner's manual? You have to have a linked phone but then go through the steps and use the key card to authenticate the phone.
     
  4. LosAngelesBonW

    Joined:
    May 28, 2020
    Messages:
    24
    Location:
    Los Angeles
    Do you have to have the app open to use the phone as a key? Mine seems to work that way, but that seems more cumbersome than I'd expect from Tesla.
     
  5. Flybuddy

    Flybuddy Member

    Joined:
    Jul 12, 2020
    Messages:
    263
    Location:
    Fort Myers FL
    No, the phone key should still work with the app closed.
     
  6. Puma2020

    Puma2020 Member

    Joined:
    Jun 16, 2020
    Messages:
    311
    Location:
    New Hampshire
    Actually, you can't close the app. You can minimize it, but if you close it, the car doesn't seem to recognize your phone as a key. That happened to me yesterday. Closed all of the apps on the phone. Later went to the car and it was asking for the key card. Started the app on the phone, and bingo, it was happy again. Happy car = happy driver.
     
  7. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
    Messages:
    618
    Location:
    Chicagoland
    App running or not is a crap shoot, different results reported. For me, IOS iPhone XS Max the app must be running to unlock. Maybe I am missing a setting, who knows. But it should unlock if your app is running, Bluetooth is enabled and the key card was used to authenticate the phone. The car only trusts the key cards initially, you have to use the key card to vouch for the phone.
     
  8. RedMyMind

    RedMyMind New Member

    Joined:
    Sep 18, 2020
    Messages:
    3
    Location:
    Bay Area CA
    My phone key wouldn't work for my new Y, service didn't figure it out at first, then suggested i delete and re-install the app. That fixed it.
     
    • Informative x 1
  9. rick1906

    rick1906 New Member

    Joined:
    Sep 6, 2020
    Messages:
    4
    Location:
    Flossmoor, IL
    In Settings, if you change location services for the Tesla app to “Always,” you don’t need to have the app open or minimized for the phone key to work. I had an iPhone XR and just got an 11 Pro Max and it worked fine with either phone.
     
    • Informative x 1
    • Like x 1
  10. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
    Messages:
    618
    Location:
    Chicagoland
    Thanks, will give it a try. One question though, if my phone key is always active with this change, and my MY is in the garage so close to my phone (10 feet away on other side of a wall), does it still go to sleep? Right now if on the other side of that common wall with garage and I turn on the app, I can hear my MY power up and come alive. It is still locked, but it is now awake and able to be opened if I pull the door handle. So the concern is with the phone being so close to the MY in my scenario, does this change to key always on prevent the MY from going to asleep? If so, then I am better off leaving it as is. I guess I need to run a test, unless somebody here already knows the answer..
     
  11. filotej

    filotej Member

    Joined:
    Aug 22, 2020
    Messages:
    46
    Location:
    Canada

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  12. E_R_N

    E_R_N Member

    Joined:
    Jun 16, 2020
    Messages:
    122
    Location:
    Vancouver
    No issues there. My phone and my wifes are set to always use the location and are right above the car, about 10' away and the car wont wake up and unlock until the phone is almost within arms distance of the car.
     
  13. dingular

    dingular Member

    Joined:
    Sep 7, 2020
    Messages:
    31
    Location:
    Boston
    congrats on getting your Y!!!

    I had this exact issue and time solved it, not deleting the app. I decided to take it home in spite of it not working at the lot, and it magically worked 2-3 hrs after getting home.
     
  14. Roxy6

    Roxy6 New Member

    Joined:
    Thursday
    Messages:
    1
    Location:
    Vancouver
    I was having this exact same issue and it was so frustrating! Fortunately, I found a solution and I hope it works for you and others too.

    If you have an IPhone, try going into Settings > Privacy > Bluetooth > Tesla (turn on). This will allow the Tesla app to use Bluetooth to setup the Phone Key option. Hope this helps!
     

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