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Model Y Service Questions

kenadams

Member
Jul 31, 2020
84
19
DFW
I am dropping our Model Y for a service appointment to take care of some issues from delivery. Can someone please answer these Qs? It will be a touchless experience as per the text messages.

  1. Should the registered owner be present for loaner car/uber credits? How does it work if someone else is dropping the car?
  2. Can we add an item to the list of issues while the car is with them? I am afraid to edit the existing one as it may cancel the current appointment.
 

edexley

Member
Jul 11, 2020
27
22
Texas
They text you a link to apply the Uber credits. You then sign in with whatever Uber account you want to apply the credit to. The link is also in your service appointment portal in the Tesla app, which will open the Uber app on the same phone.

You can add photos and notes to a service request, but only during the preparation stage and before you drop off the car. I don't think you can add to the service request after you drop off the car. Not through the Tesla app anyway. You may be able to call the Service Center.
 
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Reactions: kenadams

kenadams

Member
Jul 31, 2020
84
19
DFW
They text you a link to apply the Uber credits. You then sign in with whatever Uber account you want to apply the credit to. The link is also in your service appointment portal in the Tesla app, which will open the Uber app on the same phone.

You can add photos and notes to a service request, but only during the preparation stage and before you drop off the car. I don't think you can add to the service request after you drop off the car. Not through the Tesla app anyway. You may be able to call the Service Center.

Thanks! Can someone chime in on how it works for loaner?
 

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