Model Y side "brushed" against truck. How to report to Tesla?

[crsohan]

Hi,
My nice white ~2K mile Tesla Y managed to brush against a badly parked (not sure it was moving) USPS truck. The right side and tires are badly gashed. Thankfully, no injuries.
It was on autopilot in a 25mph zone (Manhattan), and a car did pass safely in front of me.
Would anyone know how I contact Tesla Customer Service (or equivalent) re: this?
I assume they'd want to make me whole given that they have a new beta test point
Thank
Sohan

 

[tekdemon]

Why would Tesla customer service respond to this? Talk to your insurance comany.

 

[Super Dave]

Very sorry to hear about your incident. Good that there were no injuries.
I trust you contacted the police and your insurance.
Not sure what you mean by "new beta test point" ?

 

[hanergy]

Why are you on autopilot on a side street in NYC where there are double parked cars every 50 feet? I'm pretty sure you weren't keeping your eyes on the road either or you wouldn't have hit the tailgate of the truck. Your insurance company will make you whole, not Tesla.

 

[kavyboy]

It's like everybody missed the smiley face in the OP.

 

[bryan995]

I smell a $TSLA short!

I suppose you can tweet @elonmusk and see what happens. But I am sure there are autopilot accidents all the time.

 

[2101Guy]

1 post...lol

 

[acarney]

Hi,
My nice white ~2K mile Tesla Y managed to brush against a badly parked (not sure it was moving) USPS truck. The right side and tires are badly gashed. Thankfully, no injuries.
It was on autopilot in a 25mph zone (Manhattan), and a car did pass safely in front of me.
Would anyone know how I contact Tesla Customer Service (or equivalent) re: this?
I assume they'd want to make me whole given that they have a new beta test point
Thank
Sohan

If you have FSD Beta then you likely already have a contact at Tesla, just talk to them.

If you're not on FSD Beta, then you likely know that Autopilot is currently designed for highway usage, ideally divided highways... in fact in the manual it actually mentions not to use it on surface streets. You probably don't want to tell your insurance company that though.

 

[crsohan]

Thanks, folks, for the replies. Guess it was my bad to trust autopilot, perhaps too much It used to work perfectly well till this on Manhattan and city/side streets, except for defensive stops when a parked car or person was a bit close. There was enough space here & a human-driven car just in front passed through fine and I had no reason to feel like I should intervene.
And no folks, I am not saying Tesla is liable technically - I am sure the disclaimers cover everything. And if the opposing van was indeed still & parked, NY laws place 100% liability on me, autopilot or not.
But no harm pinging Tesla on the data point, I think(thought).

And yes, thankfully, no injuries! And anyway, guess this is a (another) warning to people not to get too comfortable with FSD (yet?).

 

[ScoobyDoo82]

Hi,
My nice white ~2K mile Tesla Y managed to brush against a badly parked (not sure it was moving) USPS truck. The right side and tires are badly gashed. Thankfully, no injuries.
It was on autopilot in a 25mph zone (Manhattan), and a car did pass safely in front of me.
Would anyone know how I contact Tesla Customer Service (or equivalent) re: this?
I assume they'd want to make me whole given that they have a new beta test point
Thank
Sohan

I doubt Tesla would do anything for you, let alone “make you whole”. Autopilot is used at the operators own risk. Plain and simple.

 

[FOOLSLFDRVNG]

Let's see the Tesla Cam footage.