Model Y - the dirty dozen

[sunbear]

Delivery day was last Saturday for me. Unfortunately I had to decline taking this car due to the large number and severity of some of the issues. There were over a dozen of them, some more important than others of course.

1. Noise Insulators for A/C and Heatpump are missing and need to be installed
2. Rear Seat Alignment
3. Frunk misalignment (6.5mm gap on left, 2mm gap on right) partly caused by A-Bar misalignment on passenger side
4. Trim beside rear passenger side seat popping out
5. Rear tail lights misaligned
6. Black gunk on sunroof
7. Glue residue on rear seats in various places
8. Glue residue in trunk
9. Front passenger side window black rubber trim popping out and damaged
   
10. Frunk and Trunk overspray
11. Paint chip above passenger headlight
12. Small paint issues on passenger side near sunroof
13. Paint smudge under front bumper on passenger side

Even so, it was quite disconcerting to hear from the tesla delivery staff that my issues were "within spec" and to be expected of any new tesla. What do people thing - is this normal, or am I being picky?

 

[Dcd7041]

Delivery day was last Saturday for me. Unfortunately I had to decline taking this car due to the large number and severity of some of the issues. There were over a dozen of them, some more important than others of course.

1. Noise Insulators for A/C and Heatpump are missing and need to be installed
2. Rear Seat Alignment
3. Frunk misalignment (6.5mm gap on left, 2mm gap on right) partly caused by A-Bar misalignment on passenger side
4. Trim beside rear passenger side seat popping out
5. Rear tail lights misaligned
6. Black gunk on sunroof
7. Glue residue on rear seats in various places
8. Glue residue in trunk
9. Front passenger side window black rubber trim popping out and damaged
   
10. Frunk and Trunk overspray
11. Paint chip above passenger headlight
12. Small paint issues on passenger side near sunroof
13. Paint smudge under front bumper on passenger side

Even so, it was quite disconcerting to hear from the tesla delivery staff that my issues were "within spec" and to be expected of any new tesla. What do people thing - is this normal, or am I being picky?

View attachment 555031

Sorry to hear that! For some reason, I can't enlarge the pictures you attached.

To the degree I was able to see, only #2 and #3 I'd be concerned with. The rest, seems to me, are easy fixes by the Service. Especially gunks are are super easy to remove from glass with GooGone. Of course it is not nice by Tesla to say "everything is just fine". Had I heard, "sorry about it, we can fix them for you through a service appointment", would be enough for me to take the delivery of the card. This is me though, since you asked..

 

[Ba2yev]

More than enough to decline the car.

 

[Rice&Curry]

some of the defects are glaring- looks like we all have to budget for extra time to go over the car. Thanks for highlighting the defects

 

[Ba2yev]

some of the defects are glaring- looks like we all have to budget for extra time to go over the car. Thanks for highlighting the defects

Just take your time to go over the checklist. It might be easier if you have someone else with you. In my case, I knew I am not buying the car the moment I saw it.

 

[sunbear]

Just take your time to go over the checklist. It might be easier if you have someone else with you. In my case, I knew I am not buying the car the moment I saw it.

Here's the checklist that I used. It took me 2 hours though to go through thoroughly. Hopefully I'll be more efficient at this next time around now I've done it once.

 

[Mike_TV]

What do people thing - is this normal, or am I being picky?

You need to post the full size images instead of the collage so we can all look at them in detail...if you are honestly interested in feedback.

 

[sunbear]

Here's the first 10 full sized images (10 seems to be the limit for one post).

. I had to convert them to JPG since this website doesn't seem to support the newer HEIC format produced by my iPhone:

 

[sunbear]

More:

 

[sunbear]

Remainder:

 

[B5chung888]

$60,000 luxury SUV looks a Russians Lada!

 

[bonaire]

Did they ban you from ordering another one yet or does that come after you refuse a 2nd one due to their quality?

 

[Enadler]

By any chance did you note the build date?

 

[sunbear]

May 23rd 2020

 

[KG M3]

Did they ban you from ordering another one yet or does that come after you refuse a 2nd one due to their quality?

No issue with refusing to accept a car at delivery. Ban only comes into play if you return a previously accepted car within the 7 day window. Then they prohibit you from ordering the same spec vehicle.

 

[Ab4000]

How did you know to look for missing sound insulators on the AC and heat pump? Any pics of that issue under the frunk? I'm not sure I'd know what it should look like.

And sorry about the car.....my vote is that you were correct to refuse that one for sure.

 

[sunbear]

I did not look under the frunk, but it would be good if someone can work out a way to easily check for the presence/absence from inside the frunk. Instead I just went by 2 things:
1) The noisy whine every time the A/C kicked in
2) The fact that my car was built prior to May 26th (the date after which all Model Y's are supposed to come pre-installed with the sound insulator)

 

[TeeeeeeDub]

May 23rd 2020

Gosh this is terrible! Thanks for sharing.

Do you know what the VIN was on this build?

 

[Jacopa]

Totally irresponsible for them to pass this BS off on anyone. Inexcusable.

 

[Kahuna555]

Delivery day was last Saturday for me. Unfortunately I had to decline taking this car due to the large number and severity of some of the issues. There were over a dozen of them, some more important than others of course.

1. Noise Insulators for A/C and Heatpump are missing and need to be installed
2. Rear Seat Alignment
3. Frunk misalignment (6.5mm gap on left, 2mm gap on right) partly caused by A-Bar misalignment on passenger side
4. Trim beside rear passenger side seat popping out
5. Rear tail lights misaligned
6. Black gunk on sunroof
7. Glue residue on rear seats in various places
8. Glue residue in trunk
9. Front passenger side window black rubber trim popping out and damaged
   
10. Frunk and Trunk overspray
11. Paint chip above passenger headlight
12. Small paint issues on passenger side near sunroof
13. Paint smudge under front bumper on passenger side

Even so, it was quite disconcerting to hear from the tesla delivery staff that my issues were "within spec" and to be expected of any new tesla. What do people thing - is this normal, or am I being picky?

View attachment 555031

Sorry you had most of the same issues I had. I had to reject one car and had to return the second car. It is better to reject and accept a car you are not happy with. Returning a car bans you from ordering the same car at the same trim level for a year. If in doubt always reject.
Good luck in the future