Hi I have ordered a MY in April and I called Tesla to check and initially said I need to complete the registration and then received a text saying it’s all fine. I’m not convinced and worried I will be delayed. Anyone else had any experience with ALD business leasing?
Ps The June EDD is long gone and now I’m Sept 12th to October 27th
I've received my ALD order last week.
The process in the end was very smooth, but there was a lot of radio silence and unclear messages in the process.
ALD will literally do nothing (but this isn't a bad thing, they can't actually do anything) until they receive a VIN against your RN number (for them, its a Quote-ID, which if you completed it online will be in their portal; the link you click from your Tesla account under payment options).
It was fruitless chasing them for info, they won't be able to tell you until that VIN match happens.
You should be able to see your RN in your Tesla account with ALD (unless you ordered through ALD).
Once then VIN is matched and you see it, they get busy doing various things and you hear nothing.
You have 2 options once the VIN is matched
1) if you ordered online via Tesla - ALD will email you to login to the digital portal to submit you DD details, registration details and to sign the e-sign form / contract
2) if you ordered via a Tesla sales member - they should have taken your bank details at the same time and Tesla will email you the e-sign document (this was my option) - this is the simplest process.
I had nothing sent to me until 5 days before collection. In the meantime, between VIN match and my EDD changing, I got 2 SMS.
1) An actual delivery date - well a link to select one
2) My registration plate
(I had some basic non important reminder SMS's as well, such as watch the video tutorials, dont forget your delivery date and delivery day tips).
Frankly, it was all pretty painless in hindsight but unusually nerve-racking.
ALD responded adequately and fairly promptly for me. For example I hadn't received APP access by the evening of pickup and despite being told 24 hours, I emailed them at about 7:30am. By 8:30/9am someone responded asking me to confirm the email, I did, and within 30 mins more, I had access.
I dont suspect you will get excellent CS from them, but generally you shouldn't need to talk to them until you hand back the car.
Key take aways here, the process really is pretty seamless and everything will be working in the background. Trust the process, get excited once you get a VIN (your EDD will narrow and widen so much its unbearable looking at it some times). Once that VIN comes, you might not hear anything and you won't be able to influence anything. You will (probably) get a VIN match when a ship enters the Suez Canal. Shortly after you will get an SMS asking you to choose a delivery. In the meantime you may get confusing messages asking for you to complete the steps in your account, or registration details. This for me was an annoying bug, its because its an ALD order and Tesla delivery team can probably stop this happening. As I said, 5-7 days before delivery you'll get your e-Sign doc. It really is all pretty straight forward, but pretty frustrating, waiting, not knowing. Good luck.
I hope this helps, as I struggled to find any meaningful tips regarding the ALD order process.
One other thing, shortly after you have a VIN and confirmed delivery date, be prepared for the car to vanish completely from your account. This is ALD taking over the order. It's a good sign. They will make payment for the vehicle in the background. All you need to do is sign an iPad on collection day and they are informed the car has been collected and it will get registered (to them).
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