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Model Y Windshield crack, no chip

Peelz

Budding EV fanatic.
Apr 10, 2021
332
454
SE Iowa, the armpit.
watched my wife pull the Y into the driveway after work yesterday, windshield fine. Leave 30 minutes later for tacos, her and the kids in the car, I walk up, they're pointing at passenger side windshield. 8" crack emanating from the edge...

ZERO evidence of a rock chip and she never heard one.... so not sure where it came from. But it was NOT there when she got home.

Car is 4 months old. Have appt in St Louis Tuesday, but that's a 3 hr drive, not super thrilled about that but I knew this difficulty when we signed up....

Curious: What are the chances warranty handles this? And if not, WTF. lol

photo not working-ill fix that in a sec.
 

jabloomf1230

Member
Mar 6, 2020
220
319
Hudson Valley NY, WA state
The Tesla Service Centers are unpredictable with regard to covering glass issues under warranty. If your insurance has comprehensive with no deductible, you might be better off making a claim, if the TSC gives you a hard time.
 
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El joe

Member
Jan 29, 2019
852
746
SF Bay Area, CA
Got a nasty crack in my windshield right after purchase. Same thing happened in my 3. These things are rock magnets. I went with Safelite to fix it and they're charging me $160 to come to my home and repair it while I work.
 
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nate704

Member
Apr 20, 2021
136
159
Virginia
It will be extremely hard to get the windshield replaced under warranty unless there are known and documented issues with the windshield (highly doubt it) by Tesla.
It will be way easier and faster to go through the insurance claim.
 
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Peelz

Budding EV fanatic.
Apr 10, 2021
332
454
SE Iowa, the armpit.
again-no rock. just cracked sitting there.... photo:

image0 (3).jpeg
 

Peelz

Budding EV fanatic.
Apr 10, 2021
332
454
SE Iowa, the armpit.
Really just sucks I know my wife is going to drive down there and get to drive right back lol


So I guess my question is how would you go about it...

1. Go to Tesla first? Get quote, pray for warranty? We have $500 ded. Progressive.

2. Straight to insurance, let them figure it out?

Regular car I would just pay for it, but I expect the windshield is $1000 plus and nobody has it....
 

tldickerson

Member
Jul 2, 2014
63
35
So. Calif.
If there is no signs of a rock chip then it's more than likely a stress crack and Tesla should cover it as long as the car is not that old. They probably have a warranty time limit on things like that. I use to be in the auto glass business and worked with many car dealers and that's how they use to work with their customers.
 

Peelz

Budding EV fanatic.
Apr 10, 2021
332
454
SE Iowa, the armpit.
called and got no answer. Do the tesla shops give you a loaner car?

I feel a little less than pleased at the prospect of my wife being without her $60k car for 3 weeks plus have to do 24 hrs of driving to get it repaired, only to pay $1300 dollars for a repair that should be a warranty.... the car is 4 months old.


well....I called safelite they wont do it at all lol


I have this feeling Ill be one of those horror stories about tesla shops....and I really don't wanna be. :eek:

messaged the service center with my questions.
 

dmh444

Member
Apr 2, 2020
117
84
irvine
Got a nasty crack in my windshield right after purchase. Same thing happened in my 3. These things are rock magnets. I went with Safelite to fix it and they're charging me $160 to come to my home and repair it while I work.
Just curious....you can get your windshield replaced from Safelite? I just assumed you still have to take it to the SC to get it re-calibrated, right?
 

brkaus

Well-Known Member
Jul 8, 2014
8,139
6,703
Austin, TX
Model S windshield was $850-ish at Tesla service. In and out in 4 hours.

State Farm has Tesla glass listed as manufacturer only and had no problem paying.

There is a glass category in the app for scheduling an appointment. That’s the best way to get the conversation going with Tesla.
 
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El joe

Member
Jan 29, 2019
852
746
SF Bay Area, CA
Just curious....you can get your windshield replaced from Safelite? I just assumed you still have to take it to the SC to get it re-calibrated, right?
Yeah, I don't think you can get the whole windshield replaced on a Tesla by Safelite, but a crack that's less than six inches is doable in my case. :/
 
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Peelz

Budding EV fanatic.
Apr 10, 2021
332
454
SE Iowa, the armpit.
ok well.....

strike the part about no chip. lol

took my LED shop light to it. its the worlds tiniest chip just inside the black tinted area of the shield and it spread. Passenger side. just didnt notice it :(

Appt at Bloomington Ill now, the 21st... its an insurance claim. Going to drill the end to stop it spreading.
 

patmurphey

Member
Aug 26, 2020
160
208
New Jersey
To anyone here, just get comprehensive with zero deductible. I've had 3 expensive repairs from hitting deer and over a dozen windshields covered 100% by State Farm over the years.
 
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Tenured

Supporting Member
Supporting Member
Feb 19, 2020
12
6
New York
Got my windshield cracked by rock first week of june... went to safelite.. filled it in with some goo.. heated and shaved off rest with razor blade.. but still could see the crack... anyways made an appt for windshield replacement.. they finally got in glass 2nd week of august!!!! anyways $1300 later.. all is good.. sent my bill to allstate... waiting for payment...
 
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nate704

Member
Apr 20, 2021
136
159
Virginia
dont think itll spead across? temperatures are changing.. :)
It might spread, but it is still safe to drive. Drilling might make it worse. My Honda has a long crack from side to side all the way across for 10 months now with no issue. It's been through the cold and hot months with no busted/exploded windshield.
 

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