With the power frunk, do you have to close it electronically, or can you hand close it? If you have to electrically close it, I could see where they pulled down hard and bent the hood when closing it.
If you can't get them to pay for it, you could always try bending it back. If it doesn't work, you're going to have to get another hood anyway so not much to lose. Get someone to hold it on the bent portion while you lift up on the front edge. Go slow and try more pressure until you get it right again.