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More TSBs out there than I thought for my car

Atari2600

Active Member
Oct 4, 2017
1,025
834
Cincinnati
Saw a link but didn't follow it since text said otherwise. I guess I got lost in all the detail. Sorry.
It is confusing because Tesla calls them service bulletins and NHTSA calls it manufacturer communications.

They really need to go the extra mile and have companies include the entire list of affected VIN numbers so when you look your VIN up you also get a list of service bulletins that apply to you and not just recalls.
 

jeremymc7

Active Member
Feb 3, 2013
1,299
577
U.S.
It is confusing because Tesla calls them service bulletins and NHTSA calls it manufacturer communications.

They really need to go the extra mile and have companies include the entire list of affected VIN numbers so when you look your VIN up you also get a list of service bulletins that apply to you and not just recalls.

It's a huge step forward as it is. TSB's have been around forever and they never had to share them. They do tie to VIN's or at least most manufacturers do because VIN's are clearly tied to specific vins with little to no changes within a year. Obviously as we know with Tesla changes are at will within a year, so it might be harder to tie individual VINs to the TSBs but who knows. With Audi service they just pulled up my VIN and had a list of TSBs that applied to my "specific" car and if the TSB service was already done or not.
 

DDotJ

Member
Feb 28, 2013
748
1,151
California
Thanks for posting! I need to talk to them about SB-19-16-010 Replace HV Battery Breathers. I've been putting up with the "thunk" for two years going to/from the mountains. I might not be a problem, but it never sounds pleasant!
I had this addressed by Tesla, even after the TSB was applied the thunk sound is definitely still there. It's a tad bit quieter and less jarring but it still makes the sound.

It actually took three visits to actually apply the TSB.I complained about the noise twice and they said it was normal/couldn't reproduce it. To be fair, I don't think there was even a TSB out for the first time. The third time a took a screenshot of the TSB PDF document from the NHTSA website and submitted it on the app with the service request, and gave the the TSB document information when dropping off the car. They changed the HV battery breathers after that.
 

HAWX 12

Member
Jan 3, 2019
75
35
Kailua Hawaii
Remember this peeps. A TSB isn't a "recall" or a statement that your car has a problem. It is a "Tech Service Bulletin", which is basically a list of common problems that they have been seeing and ways to fix them. It helps the repair technicians quickly solve a problem they may encounter. Some people think they can take car in and get the entire list of TSB 'fixes' to their cars. You don't need that.
These can sometimes develop into "recalls" if they feel it's a safety issue.
Just an FYI.
 

DDotJ

Member
Feb 28, 2013
748
1,151
California
It's a huge step forward as it is. TSB's have been around forever and they never had to share them. They do tie to VIN's or at least most manufacturers do because VIN's are clearly tied to specific vins with little to no changes within a year. Obviously as we know with Tesla changes are at will within a year, so it might be harder to tie individual VINs to the TSBs but who knows. With Audi service they just pulled up my VIN and had a list of TSBs that applied to my "specific" car and if the TSB service was already done or not.
Tesla has done this for me too when I dropped off the car for service. They checked my VIN for any outstanding TSBs that applied to my vehicle and proactively changed my charge port insulator pins. But the TSBs for battery breathers weren't automatically applied. I suspect some of the bulletins are only applied upon request or if it becomes a problem which makes sense just as @HAWX 12 mentioned.
 
Mar 1, 2018
119
145
San Marcos, CA
I suspect some of the bulletins are only applied upon request or if it becomes a problem which makes sense just as @HAWX 12 mentioned.

I can speak to this; I was previously on the team creating these documents. For Tesla specifically, look at the "classification" at the top of the document. If it's a "repair" bulletin, the Service Center will only perform it if the customer has a complaint that matches the symptom(s) listed on the bulletin. If it's a "campaign" bulletin, they will perform it on every affected vehicle the next time the vehicle is repaired by Tesla for any reason, assuming the vehicle is still covered by the relevant warranty. For a "recall", they will proactively notify the customer through an official letter, and repair it regardless of warranty status.

It is confusing because Tesla calls them service bulletins and NHTSA calls it manufacturer communications.

Some manufacturers call them tech notes, some call them service bulletins, some call them technical service bulletins, and different manufacturers separate these types of documents based on different criteria. So NHTSA just uses the most generic term.

They really need to go the extra mile and have companies include the entire list of affected VIN numbers so when you look your VIN up you also get a list of service bulletins that apply to you and not just recalls.

The manufacturers have only been required to provide this feature on their websites (for recalls) for a few years. For other bulletins, the dealer--or, in this case, Service Center--has this information. Early Tesla service bulletins (Roadster and early Model S days) actually listed every single VIN at the end of the document, which quickly became unsustainable. Even changing to VIN ranges was ugly, because they don't start at 1 and count up sequentially, so 20+ VIN ranges were shown in some cases.

After that, we changed to a date range in the "Affected VIN(s)" section at the bottom of the document specifically to help owners, 3rd party repairers, and technicians who didn't have immediate access to the VIN database--my idea was that someone could look at the approximate affected build dates shown there and immediately realize that the bulletin didn't apply to their vehicle that was built outside of that timeframe. It looks like this feature has been removed from newer documents for some reason.

I should also point out that it's likely that not every bulletin that affects your vehicle is on NHTSA's site, yet. The manufacturers send these documents to NHTSA regularly, but it takes them a while to process them and post them on their website. You can always see an up-to-date list on Tesla's official service information site, but of course you'll need to pay for access to that site. Alternatively, check back on NHTSA's site from time to time to see what has been added.
 

Tessaract

Member
Aug 12, 2019
337
322
Ottawa
...Tesla service is the same as Tesla Sales so there is little to no incentive for them to offer to do the work without ask or even do the work when asked.
That has decidedly NOT been my experience. Tesla service here has been applying the TSBs even without complaint from me. I even came across a Tesla Mobile Service Tech charging at a Supercharger, who proactively informed a third Tesla owner of the charge port improvement, and performed the service on the spot at the SC!
 

jeremymc7

Active Member
Feb 3, 2013
1,299
577
U.S.
That has decidedly NOT been my experience. Tesla service here has been applying the TSBs even without complaint from me. I even came across a Tesla Mobile Service Tech charging at a Supercharger, who proactively informed a third Tesla owner of the charge port improvement, and performed the service on the spot at the SC!

Didn’t say it wouldn’t or doesn’t happen or that there is a conspiracy. There are always people willing to do right by customers.

But as I eluded to and another member spelled out. With a typical dealership they get paid by the manufacturer when they do the TSB. So there is some incentive.
 

Run2daylite

New Member
Sep 23, 2019
2
2
Wisconsin
SB-19-16-002 Replace High Voltage (HV) Battery
Condition
Certain Model 3 vehicles with the Long Range HV battery might have fasteners within the HV battery platter that are not torqued to Tesla’s internal specifications, which might affect HV battery reliability.
Correction
Replace the HV battery.
Affected certain Model 3 vehicles built between approximately June 24, 2018 and September 30, 2018.

Are you concerned about this service bulletin. What do you do if your Model 3 was manufactured between these dates?
 

PNWLeccy

Member
Jul 11, 2019
874
702
Seattle
SB-19-16-002 Replace High Voltage (HV) Battery
Condition
Certain Model 3 vehicles with the Long Range HV battery might have fasteners within the HV battery platter that are not torqued to Tesla’s internal specifications, which might affect HV battery reliability.
Correction
Replace the HV battery.
Affected certain Model 3 vehicles built between approximately June 24, 2018 and September 30, 2018.

Are you concerned about this service bulletin. What do you do if your Model 3 was manufactured between these dates?
Mine was actually built 6/30/2018 so it’s in the range but I’m not even sure what “symptoms” I would be looking out for? Maybe I’ll reference the TSB at some point before my warranty ends...
 

Pollux

Supporting Member
Jul 16, 2013
1,560
1,164
Merry land / District of Confusion
When I still had my Audi they would tell me all the TSB I needed and would ask me when I wanted to do it. Since Audi paid them to do the work. Tesla service is the same as Tesla Sales so there is little to no incentive for them to offer to do the work without ask or even do the work when asked.

Hi, @jeremymc7,

I can see you've been a Tesla guy for a long time, which in my book means you're earned your opinions. :)

FYI, wanted to offer a counter data-point: across my experiences with 4 Teslas (2 MS, 2M3) since '13, I've found Tesla service to be extraordinarily friendly and willing to undertake any and all repairs, TSBs, recalls and so on. Almost always they are the ones to initiate the repair (including TSB), and when I have been the one to initiate, they have always agreed and taken it on.

But, as I say, just one data-point from one guy.

Regards,
Alan
 

jeremymc7

Active Member
Feb 3, 2013
1,299
577
U.S.
Hi, @jeremymc7,

I can see you've been a Tesla guy for a long time, which in my book means you're earned your opinions. :)

FYI, wanted to offer a counter data-point: across my experiences with 4 Teslas (2 MS, 2M3) since '13, I've found Tesla service to be extraordinarily friendly and willing to undertake any and all repairs, TSBs, recalls and so on. Almost always they are the ones to initiate the repair (including TSB), and when I have been the one to initiate, they have always agreed and taken it on.

But, as I say, just one data-point from one guy.

Regards,
Alan

Hi hi.

Yes, been around Tesla for a long time. Like Roadster time. And purchasing two new Tesla’s just in the last six months alone.

As I responded to another poster with similar comes I never said they wouldn’t be “friendly and willing to undertake any and all repairs,“

What I did say though was that since there isn’t a business separation between Tesla Service and Tesla Sales like a typical dealer the customer looses the financial incentive of a traditional dealer to TSB (and warranty work) where a traditional dealer gets paid for this work by the manufacturer. I’m just talking about the financial incentive, not good old customer service, of which money is a big motivator. Of course not the only motivator. But I’m just speaking to that additional benefit.
 
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