I check the email constantly, especially since we are located in Toronto and Californians tend to email us late into the evening when I am home. The problem is communication with KW, which to be honest is terrible. We have learned the hard way that their manufacturing and shipping deadlines mean pretty much nothing, as I have looked like a fool multiple times after telling customers the coilovers will arrive based on that schedule. We have learned to filter what they tell us, which unfortunately means being vague when customers ask us when they will get their coilovers. We ordered these coilovers in September, and they have somehow managed to take even longer than the RWD coilovers, without any explanation as to why they are constantly delayed. I get 10+ emails a day from pre-order customers asking when they will get their coilovers, so it is definitely not something we have forgotten about, it is the biggest daily challenge for us.
As for your coilovers supposedly shipping, then not shipping, that is another KW issue, as they randomly decided to start dropshipping coilovers before anyone had completed their preorders. I had to call them and get them cancelled, and they still did it 3 more times after that for no reason.
Now we are working our way down the pre-order list, completing payments and getting them sent out. The new issue is pre-order holders just not answering when we let them know they are ready, so we have to implement a deadline to pay before we skip them to the next person, as we have many of these to get through and waiting a week per set will just not work.
We can't wait to get past this stage and just have lots of them in stock ready to ship like the RWD versions. We are proud of the quality of our products, but we also want to offer the same if not better service as well, so it is definitely disheartening to see that you think we are sub-par in communication and we will try harder to improve that.
