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MS doesn't charge at one supercharger stall, but starts charging after moving to another stall

Discussion in 'Model S: Battery & Charging' started by phdwhite, Sep 17, 2017.

  1. phdwhite

    phdwhite New Member

    Joined:
    Jul 17, 2017
    Messages:
    1
    Location:
    San Jose
    Has anyone experienced the same issue before?
    I was charging MS at San Mateo 2B this morning, but when I plugged in, the screen showed "0 KWh", and it's not charging.
    I was lucky that another stall was also empty. After moving there and plugging in, it worked!
    Is it normal?
    Or it might indicate some issues on my car?

    Thanks in advance!
     
  2. Derek Kessler

    Derek Kessler Member

    Joined:
    Apr 15, 2016
    Messages:
    378
    Location:
    Cincinnati
    More likely that specific charger stall is broken. It happens. If you run into that again, there's a phone number on every Supercharger to call and let Tesla know it's broken.
     
    • Like x 3

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