Hey guys, sorry I've been away from TMC for a long time. I've been very busy with work. I have also since had a 3M film put on as well as cQuartz Finest. My MX looks sexy as hell and definitely fits the bill of her name.. "SexXxy"
Anyways, the SC had my MX for 2+ weeks, while I had a loaner MS P90DL. As fun as that sounds, it's not. They put a limiter on their loaners. I couldn't go faster than 128km/h and I couldn't set autopilot higher than 119km/h. It was quite frustrating, to say the least. Plus it's no MX which is so much roomier!
I went in 14 issues.... most seem to have been corrected, while others not so much. I got back to the SC on October 6th.
1. False Obstacles with FWDs (both). Fixed! No issues anymore!
2. Concern: Customer states: Rattle coming from passenger foot-well while driving - FIXED.
Removed door panel. Insulated door clips. Refit door panel and require a road test.
Performed a pillar creak update.
(although I never reported this as being a problem! In fact, the rattle was coming from somewhere between the 2nd and 3rd rows on the passenger side, There is an even louder rattle (sounds like cans or glass shaking from the Driver side. (I sent Tesla sound clips, they will address it next month for me).
3. Issues with summon not connecting. They couldn't find anything wrong with it. I haven't had any issues since.
4. My hood was misaligned. Too high on one side. They fixed it. Looks great!
5. Plastic wheel arch trim on passenger rear coming away. They found it was cracked. Ordered a new piece and replaced. No issues. Looks perfect now.
6. Driver window does not close properly causing excessive wind noise.
They claimed to have done recalibration and fixed this issue. The issue has gotten MUCH WORSE. I have video and sound clips for them now. If it's even a little windy outside, it looks my driver window is bowing at the bottom front part, therefore allowing a lot of wind in. It sounds horrid! (They will address next month).
7. Liftgate, near latch is getting worn down. SC says this is normal wear and tear (even after only 1 month!) - nothing done to correct it.
8. Driver door does not always present when approached with key. Doors also do not open when user input is given. They couldn't replicae the issue. Still happens sometimes. But I can "live with it." I don't use the auto presenting door feature anyways, I found it to be an inconvenience as the door opens when I get even remotely close to the car. Even if I just want to go into the trunk, the door presents itself. Pretty useless feature, I think. Door still doesn't always completely open though, when I use my FOB.
9. Falcon wing door making rattle, sounds like rattle cans even on smooth roads.
SC couldn't replicate this. So nothing has been done. I have since sent them sound clips and they will address it next month at my SC appointment. They told me not to worry, they will find the issue.
10. GPS is very laggy. Often I will have turned already before it tells me to turn or if I make a bad turn, it takes a long time to recalculate. SC claims they couldn't reproduce. It has been like this since day 1 and continues to do so. I just have to be more aware of my future turns for now. I find my LTE service is very mediocre at best.
11. Customer states that windshield has distortion while driving at night. Driver able to see more than one headlights when driving to on coming traffic - GHOSTING.
Textbook answer: Reflections (ghosting) occur in all laminated glass to varying degrees and affect some more than others. A small handful of customers have Experienced this phenomenon. We are investigating the root cause, and you will be given priority once a solution is available. NOT FIXED.
12. A/C very loud - "Jet engine sounding" - SC says this is normal. Nothing done. (I didn't think there was anything that wrong with it, someone else on TMC told me to report it, so they could replace a few of the older parts).
13. I asked if it was possible to make my windshield wipers wipe faster. I was told originally that yes, this was an easy fix and I wasn't the first person to ask to have it done. Since getting back my MX they claim that they are opearating as intended and nothing can be done at this time. Does anyone else seem to have this issue? I know I have discussed this at length on the MX group on facebook - so I'm not the only one. I also have noticed that my windshield wipers actually don't touch the windshield on the driver side and my spray nozzles spray the fluid either over the car, or into my driver window if it's open. I will have this looked at next month when my MX goes back to SC.
14. Fix Captcha error with Slacker - did NOT resolve. I had to go back twice since then to get it resolved. It has since been resolved.
They also inspected my AC Condenser Pipes. They said repositioning was not required at this time and everything looked perfectly installed.
I had some paint missing from inside my hood, I even pointed it out. They had some other area of my hood repainted, and wondered how the hell I could see something so small and trivial. I didn't. But they fixed that anyways. I pointed out that they didn't fix what I had originally asked them to fix. Ended up realizing it was some sort of film and they were able to buff it out.
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I will be back at the SC for my appointment the beginning of October. They will be looking into the rattle coming from between the 2nd row and 3rd row - driver's side (sound clips to verify), my driver window (sound clips and video), windshield wiper nozzles, windshield wiper calibration (not touching the windshield), Passenger side sensors (I was stopped, on the side of the road and my sensors kept changing from sensing an obstcle to changing the distance and then nothing.. over and over again. I was in hill hold mode. I was not moving.
(Again sorry I've been MIA for a while... I missed you guys @ TMC!