TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

MX17 - FalconWing Door weather stripping deteriorating - Not covered by Warranty

Discussion in 'Model X' started by mycrew143, Aug 12, 2019.

  1. mycrew143

    mycrew143 Member

    Joined:
    Oct 16, 2017
    Messages:
    9
    Location:
    Florida
    Hi All,

    2017 MX 36k miles... excellent condition...(other than this)
    Has anyone else experienced the top edge of the falcon wing doors surrounding the roof glass just deteriorating, cracking, breaking and melting to the underside door frame???
    I went to the SC and they said it is not cover under warranty because it is rubber. A $1k each door to fix!!!!

    I have included pictures...

    Let me know your thoughts. I don't see how this can not be covered. I looked at the new car warranty I see no provision to eliminate this from warranty. Plus I do not use the falcon wing doors that much so it is not a to much usage issue.

    Let me know your thoughts. FalconDoorWeatherStripping2.jpg FalconDoorweatherstripping1.jpg
     
    • Informative x 1
  2. ps004ynos

    ps004ynos Member

    Joined:
    Mar 16, 2016
    Messages:
    142
    Location:
    Los Angeles
    I'm not sure on the specific warranty language but I agree with you, they should cover it. I think the problem is (correct me if I'm wrong) but the seals are a part of the doors, so replacement is very expensive (thus their hesitation to fix it). I believe at least one person posted on the FB model X group that he paid for the fix but he was well past 50k miles.
     
  3. mycrew143

    mycrew143 Member

    Joined:
    Oct 16, 2017
    Messages:
    9
    Location:
    Florida
    The seals are built onto the glass panels on the roof of the falcon wing door.
     
  4. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    3,550
    Location:
    Kaneohe
    Odd. First time I have heard of this. If it was common we would have heard about it in a lot of places, not just here. Makes me wonder what's been used or applied or dripping down on your roof. Especially only 2 years old or younger. Sounds like there's a contributing chemical impacting this. But what do I know? Nuthin'.
     
  5. ShawnA

    ShawnA Member

    Joined:
    Nov 13, 2017
    Messages:
    351
    Location:
    Edwardsburg, MI
    Hi Mycrew43,

    I don't know exactly where this seal is... Is the rubber deteriorating or is the aluminum body of the car
    dissolving. I see that you are in Florida.
    Your proximity or lack of proximity to the ocean could be a factor.
    Salt water is quite corrosive to aluminum. If the salt water accumulates and penetrates to bare aluminum
    you will have trouble similar to your pictures...

    Good luck,

    Shawn

    PS - Ozone and bright sunlight are enemies of rubber. Is the car garaged or shaded?
     
  6. jgrgnt

    jgrgnt Supporting Member

    Joined:
    Dec 13, 2016
    Messages:
    269
    Location:
    Orange County, CA
    Same issue. March 2017 X 90D. Service Center replaced the glass under warranty. I guess the left side wasn't that bad (yet), so only the right side was replaced.

    Screen Shot 2019-08-12 at 6.09.10 PM.png
     
  7. mycrew143

    mycrew143 Member

    Joined:
    Oct 16, 2017
    Messages:
    9
    Location:
    Florida
    This seal is on 3 sides of the falcon wing roof window attached directly to the roof glass. I love my X and the only thing that has touch this is sun, rain, wind, dirt, car shampoo and water. I used a water Ionizer when I wash the car. PFF on front and ceramic coat all over. No tree dropping or chemicals. Other rubber in the area is not affected. Only around the glass.
    jgagnt, did you have to put a fight to get them to replace it?
    ShawnA, I actually never took it to the beach or close to it. I was about 20 miles from salt water. It did not occur( or I did not noticed it ) until I moved to California about a month ago. If you look at the picture rubber is running across the center roof section has no issues.
    I am wondering if the black paint is amplifying the deterioration of the molding?
     
  8. jgrgnt

    jgrgnt Supporting Member

    Joined:
    Dec 13, 2016
    Messages:
    269
    Location:
    Orange County, CA
    No, I didn’t need to fight for it. They replaced it without protest. I can’t imagine why they would deny a warranty claim. I’ve never seen rubber seals deteriorate so quickly. Note the part revision ends in K, which possibly means Tesla went through several iterations of this part before finding a composition that didn’t deteriorate.
     
  9. Brian's ReX

    Brian's ReX Member

    Joined:
    Jun 26, 2018
    Messages:
    216
    Location:
    Seattle
    While I wholeheartedly believe Tesla should cover this... for those that are worried about their rubber seals (I'm not convinced Tesla didn't use substandard rubber), Krytox is a fantastic rubber treatment! (disclaimer: I do not work for, nor am I associated with, Krytox, or whomever makes/sells it in any way)

    However, it's expensive and 'interesting' to apply!

    To see posts like this makes me glad I live in the northern climate, as well as keeping it garaged! To the OP... I would try to escalate this and see if you can plead your case that this is 'unacceptable rubber degradation'. It looks to me like it's just a case of serious UV damage - but I'm not an expert!

    Good luck! :cool:
     
  10. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    3,550
    Location:
    Kaneohe
    I too hope they repair it under warranty. But let's be fair to the "system". Highly unlikely that Tesla choose the rubber compound themselves or made the strips. They did decide on that supplier, and they may have stuck it to Tesla with a poor product.
     
  11. rainforest

    rainforest Active Member

    Joined:
    Aug 21, 2016
    Messages:
    1,008
    Location:
    Canada
    I can’t really see where this is. Pictures are too close up.
     
  12. VikH

    VikH Member

    Joined:
    Nov 23, 2015
    Messages:
    386
    Location:
    MN
    Wow. Push back hard on the SC. This should be covered. Maybe show them the service invoice from @jgrgnt
     
  13. re04586

    re04586 Member

    Joined:
    Jul 10, 2018
    Messages:
    154
    Location:
    USA
    Sorry to hear about your experience.

    The Tesla of today is not the same as the Tesla pre Model 3. They are more and more likely to refuse repairs under warranty, even issues they used to consider a warranty item.

    Take the yellow border for example, this used to be a warranty item, now it is not covered. They refer to this from page 7 of the warranty listing some exclusions:
    "The environment or an act of God, including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry fallout, rail dust, salt, hail, floods, wind and (thunder)storms, acid rain, fire, water, contamination, lightning and other environmental conditions."

    I can see them claiming that the sun caused this issue, thereby relieving them of the warranty obligation. To be clear, I don't agree with that interpretation, but be warned they might use it. The fact that others have been able to get this repaired under warranty before, does not guarantee it is covered today.
     
  14. alcibiades

    alcibiades Member

    Joined:
    Apr 27, 2017
    Messages:
    785
    Location:
    IL
    Sunlight and heat aren't the same thing. That the screen can't handle temperatures isn't an "exposure to sunlight" problem. That's absurd.
     
  15. Terthen

    Terthen Member

    Joined:
    May 9, 2016
    Messages:
    304
    Location:
    San Diego
    I agree it should be covered. For my X, the seal tore, necessitating replacing the entire roof glass assembly for that door. It shouldn’t deteriorate that fast.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC