A record might have been broken. My roadster was delivered on Oct 10. Yesterday, when I tried to charge it for the first time, I received a "powertrain problem, service required" error (I believe ID was 278). I tried both 13A spare connector and 32A UMC. I also tried dialing down charging current. Called local Tesla service center, was told that it's due to the humid weather specific to Hong Kong, and was advised to run the heater at max temperature for ten minutes, and I did that. But the problem persisted. They advised another 15 minutes of heating -- problem stayed. So the ranger came in a very prompt and courteous fashion. They ran the heater for another half hour or so. It still won't charge, same error. During the hour or two when they were here, the car even failed to power up at some point. As it got a bit serious, they decided to tow it back. I was just telling my neighbors how cool the car is (compared to their Ferrari's and Austin Martin's). And then everybody were sarcastically comforting me watching my 3-day old EU #0717 towed away :frown:. I was told that the repair must be approved by HQ in California. Despite the overtime efforts local technicians have put in last night so that HQ can get the docs early this morning their time, HQ has failed to respond during the full working day. After they fix my car (assuming the wait for a green light from HQ is too not much longer), they have to test drive the car and submit docs and logs to HQ for approval again, before it can be released it to me. Given it's only 3-day old, and a rapidly growing customer base in Hong Kong (I was told a 8 to 10% monthly growth rate for the local Tesla count), I expected them to put this on high priority. What concerns me the most is, does every repair job have to get approved by Menlo Park HQ? Or is it a Hong Kong specific protocol? I was told the car has to be away for about a week :crying:.