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My app still has my car status as "ready for pickup" even though service completed a week ago

David in NC

Member
Feb 13, 2019
83
72
NC
On the home screen of my app, under the name and picture of my car at the top of the page, it still lists my vehicle status as "ready for pickup" instead of what it should read "charging, 10 hours remaining" or "parked." I had completed my service appointment almost a week ago. Can I fix this or does the SC have to change my status?
 

boonedocks

Active Member
May 1, 2015
2,618
3,640
Gainesville, GA
exactly, called a left a message, not hopeful, will try email too, so simple but so hard

I hear’ya. It is line pulling teeth to get an actual person or response from a SC rep anymore. Luckily my office is less than 3 miles from my SC so I have reverted to just stopping by if I have any issues. It really is ridiculous
 

David in NC

Member
Feb 13, 2019
83
72
NC
well, decided to just schedule a "phantom" service appointment, so when they read the reason in advance of my scheduled visit, they will fix and cancel the appointment, the only way I know to be sure to get through to the SC
 

pf-flyer

Member
Oct 23, 2016
31
42
Boulder, CO
On the home screen of my app, under the name and picture of my car at the top of the page, it still lists my vehicle status as "ready for pickup" instead of what it should read "

Maybe it's actually telling you that you are "ready to buy a pickup" and it's pre-marketing for the pickup truck reveal on Nov. 21st. :)
 
  • Funny
Reactions: Scott-P

jim0266

Member
Mar 20, 2019
74
96
Ohio
Same problem. It's been showing this message now for 6 days after my service visit. Service responded with: "We do not have any repair orders opened for your vehicle. Please log out of your Tesla App and sign back in again to see if it resets itself. If that does not help, try deleting your Tesla App on your phone and reinstall it." Neither of these removed the message.

Will try rebooting the car tonight.
 

PunchIT

Member
Jan 14, 2014
84
35
Washington DC
Same problem. It's been showing this message now for 6 days after my service visit. Service responded with: "We do not have any repair orders opened for your vehicle. Please log out of your Tesla App and sign back in again to see if it resets itself. If that does not help, try deleting your Tesla App on your phone and reinstall it." Neither of these removed the message.

Will try rebooting the car tonight.
I had this problem after the service visit. I simply sent and email and they fixed on their end.
 

jim0266

Member
Mar 20, 2019
74
96
Ohio
I had this problem after the service visit. I simply sent and email and they fixed on their end.

My SC folks must not be as knowledgeable as yours. I've detailed all this to them in emails and over text.

Here is what I’ve done and details:

1. I’m running app version 3.10.3, the latest version.

2. Phone is current. This morning I logged out of the Tesla app, deleted the app, reinstalled the app, paired my phone to the car and rebooted the car by holding down both scroll wheels and the brake.

3. After reboot I held down the “T” on the screen until the box came up, which I dismissed by entering “service.”

4.Rebooted my phone

5. Rubbed chicken bones on the center console screen.

“Ready for Pickup” still remains on app screen.

I suggested to them making an “appointment” to have my tires filled with air and mark it as completed and picked up.
 

PunchIT

Member
Jan 14, 2014
84
35
Washington DC
My SC folks must not be as knowledgeable as yours. I've detailed all this to them in emails and over text.

Here is what I’ve done and details:

1. I’m running app version 3.10.3, the latest version.

2. Phone is current. This morning I logged out of the Tesla app, deleted the app, reinstalled the app, paired my phone to the car and rebooted the car by holding down both scroll wheels and the brake.

3. After reboot I held down the “T” on the screen until the box came up, which I dismissed by entering “service.”

4.Rebooted my phone

5. Rubbed chicken bones on the center console screen.

“Ready for Pickup” still remains on app screen.

I suggested to them making an “appointment” to have my tires filled with air and mark it as completed and picked up.
Hmm! Try sending an email to [email protected] with your VIN and ask if they can mark your service appointment as complete.
 

DCGoD

Software Engineer
Feb 1, 2020
22
20
Florida
I just had this same thing happen. Called the SC and they opened and closed out ticket ticket again, asked me to force close the app. Reopened the app and now the message is gone.

P.S. the stories about this service center sucking ass are true though... Went in for a simple steering wheel not centered/car tracked straight and came back when the car pulling slightly to the right and the wheel still slightly to the right, but less than the 5 degrees or so it had before. No idea how or why the service center hasn't fixed the dumbest things such as not having a tech get dirt and grime on your white seats though by using gloves, a clean tech, paper mats, anything. They are either overloaded or just flat out don't care. GREAT CAR, horrible service centers, STILL.
 
  • Helpful
Reactions: Chaserr

P85DBeast

Side tEsLa
Mar 29, 2015
625
305
Atlanta, GA
They are either overloaded or just flat out don't care. GREAT CAR, horrible service centers, STILL.

It seems they are choosing the latter. The techs don't really care because it's not their car they want to get it in and get it out as quickly as possible.

I think ALL the Service Centers gets people's interiors dirty because my car's interior is covered in dirty fingerprints after a Service Visit EVERY TIME.
 

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