So this may be something of a rant post but also, I'm just honestly not sure what to do at this point.
I ordered my model 3 in Dec, and picked it up in Feb.
I absolutely love the car itself. Everything from the performance to the autopilot is brilliant and I couldn't see myself going back to a normal car.
But unfortunately, I had a few minor issues which have turned into weeks of frustration.
Service 1:
Upon pickup, I noticed that the motor whine in my car was a fair bit louder than the one I'd test driven. Not awful, but noticeable.
Additionally, there was a 'popping' sound from the dash whenever the heating was on.
I booked a service to have both issues looked at. Had to wait a week or so, and once the car was dropped off it took about a week as trying to address the HVAC issue required pretty much disassembling the entire front of the car.
Upon pickup, they told me that the motor whine was louder than usual but 'within spec'.
And that the entire HVAC unit needed replacing.
Also, whilst reassembling the car they scratched one of the inside a-pillar fabric trims and would be replacing that too.
Annoying on both counts, and I'm still doubtful about the motor whine being normal. But fine.
We book a service a few weeks later for when the HVAC arrives, though in the meantime I also get a chip on my windshield. This has about a 1 month lead time currently so the service was moved later so they could do both at once.
Service 2:
I come to drop my car off for the service on Friday at 8am. And am told there are no courtesy cars available. Even though this service was booked over a month in advance and it was CLEARLY going to be a multi-day job.
This is pretty annoying as I now have no way of getting to work.
Not as though I have a choice, I get a train home and arrange to work from home for the next week.
The weekend rolls by, and it gets to Wednesday.
I text the service centre to ask for an update, and they reply that the lead technician working on my car is on holiday this week so work won't start til Monday.
Seriously!?
So why in the hell did you have me drop my car off 9 DAYS before you'd be able to even start working on it?
I arrange to work from home for a 2nd week.....
Work finally finished on the car about 4pm on the Friday, over 2 weeks after I dropped the car off, and I go to pick it up. Service centre was closing by the time I arrived.
The windscreen is replaced, HVAC seems to be working fine, aaaaand my wipers are so misaligned they're just straight up visible in the car, two bits of trim in the corners of the windscreen are loose, and the steering column has been mounted at an angle.
I contact the service centre and luckily they agree to sort these out the next day.
Service 3:
I take the car in and they address these issues in about 30 mins. So quite quick luckily.
Car seems fine and I take it away. Until I notice some creaking from the dashboard.
Closer inspection shows it is not mounted properly on the left side. Leaving a gap between the glovebox lid top and the silver bar on the dashboard trim. Seems the dashboard isn't properly clipped down on that side.
I'm taking the car in AGAIN tomorrow but I'm incredibly frustrated.
I've had this car since February, and every single time I take the car in to fix an issue it leaves with something else broken in the process of fixing the last problem.
I know that some of the issues are cosmetic, but it just feels like this car is never going to be 'as it should be'.
I don't know at what point you just say 'this is ridiculous and has gone on too long'
The dashboard needs to be fixed, I'm still certain that I'm just being fobbed off about the motor noise, and I've got a rattle from the rear seat that I'm scared to even ask to get fixed cause with the way things are going I'll end up with broken seats or something trying to fix it...
I ordered my model 3 in Dec, and picked it up in Feb.
I absolutely love the car itself. Everything from the performance to the autopilot is brilliant and I couldn't see myself going back to a normal car.
But unfortunately, I had a few minor issues which have turned into weeks of frustration.
Service 1:
Upon pickup, I noticed that the motor whine in my car was a fair bit louder than the one I'd test driven. Not awful, but noticeable.
Additionally, there was a 'popping' sound from the dash whenever the heating was on.
I booked a service to have both issues looked at. Had to wait a week or so, and once the car was dropped off it took about a week as trying to address the HVAC issue required pretty much disassembling the entire front of the car.
Upon pickup, they told me that the motor whine was louder than usual but 'within spec'.
And that the entire HVAC unit needed replacing.
Also, whilst reassembling the car they scratched one of the inside a-pillar fabric trims and would be replacing that too.
Annoying on both counts, and I'm still doubtful about the motor whine being normal. But fine.
We book a service a few weeks later for when the HVAC arrives, though in the meantime I also get a chip on my windshield. This has about a 1 month lead time currently so the service was moved later so they could do both at once.
Service 2:
I come to drop my car off for the service on Friday at 8am. And am told there are no courtesy cars available. Even though this service was booked over a month in advance and it was CLEARLY going to be a multi-day job.
This is pretty annoying as I now have no way of getting to work.
Not as though I have a choice, I get a train home and arrange to work from home for the next week.
The weekend rolls by, and it gets to Wednesday.
I text the service centre to ask for an update, and they reply that the lead technician working on my car is on holiday this week so work won't start til Monday.
Seriously!?
So why in the hell did you have me drop my car off 9 DAYS before you'd be able to even start working on it?
I arrange to work from home for a 2nd week.....
Work finally finished on the car about 4pm on the Friday, over 2 weeks after I dropped the car off, and I go to pick it up. Service centre was closing by the time I arrived.
The windscreen is replaced, HVAC seems to be working fine, aaaaand my wipers are so misaligned they're just straight up visible in the car, two bits of trim in the corners of the windscreen are loose, and the steering column has been mounted at an angle.
I contact the service centre and luckily they agree to sort these out the next day.
Service 3:
I take the car in and they address these issues in about 30 mins. So quite quick luckily.
Car seems fine and I take it away. Until I notice some creaking from the dashboard.
Closer inspection shows it is not mounted properly on the left side. Leaving a gap between the glovebox lid top and the silver bar on the dashboard trim. Seems the dashboard isn't properly clipped down on that side.
I'm taking the car in AGAIN tomorrow but I'm incredibly frustrated.
I've had this car since February, and every single time I take the car in to fix an issue it leaves with something else broken in the process of fixing the last problem.
I know that some of the issues are cosmetic, but it just feels like this car is never going to be 'as it should be'.
I don't know at what point you just say 'this is ridiculous and has gone on too long'
The dashboard needs to be fixed, I'm still certain that I'm just being fobbed off about the motor noise, and I've got a rattle from the rear seat that I'm scared to even ask to get fixed cause with the way things are going I'll end up with broken seats or something trying to fix it...
