There's a small dent on the back of my model Y, not too bad at all. They said they would fix for free. I really wanted the car (and needed it to drive 1k miles) so I said sure fine. But they never really tried scheduling me or helping me get an appoint for free. Their own service center said they don't fix these issues (I tried scheduling through the app). I finally got through to the person who told me they'd fix it for free and she said to schedule it with an approved third party and they would put in a request for tesla to cover it.
So I do that but then the repair place says tesla usually takes 2 months to review requests. Two months?! I've already waited months. I'm trying to get this fixed here so I can move cross country. I again talked to the person who initially said they'd fix it for free and she was basically like "this is out of my hands, you have to talk to service".
I try calling Tesla's number and basically it's impossible to talk to service. But waiting 2 months for them to maybe approve something they promised they'd do sounds really bad to me.
I know it's my fault for not getting anything in writing. I guess I just really wanted the car and assumed Tesla wouldn't just immediately forget about me as soon as I had the car in my possession. The repair is $800 if I do it out of pocket. Blah. Does anyone know if there's a good way to contact service or someone in tesla who can help?
So I do that but then the repair place says tesla usually takes 2 months to review requests. Two months?! I've already waited months. I'm trying to get this fixed here so I can move cross country. I again talked to the person who initially said they'd fix it for free and she was basically like "this is out of my hands, you have to talk to service".
I try calling Tesla's number and basically it's impossible to talk to service. But waiting 2 months for them to maybe approve something they promised they'd do sounds really bad to me.
I know it's my fault for not getting anything in writing. I guess I just really wanted the car and assumed Tesla wouldn't just immediately forget about me as soon as I had the car in my possession. The repair is $800 if I do it out of pocket. Blah. Does anyone know if there's a good way to contact service or someone in tesla who can help?