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My charge port won't open

Discussion in 'Model S: Battery & Charging' started by kjwcanary, Dec 13, 2012.

  1. kjwcanary

    kjwcanary Member

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    Bellingham WA
    Picked up the car yesterday, loving every minute of driving this beautiful automobile. Got home this evening and the charge port won't open. Tried opening using the charging cable, tried the two opening buttons on the console. It makes a clicking noise but will not open.

    I can call tesla in the morning, but I was wondering of anybody here has had a similar problem, and if there is an easy solution.

    Thanks in advance.
     
  2. Ceilidh

    Ceilidh Member

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    Someone else did have this problem when they first got the car. I remember them saying they unlocked it with the control in the car then used something to gently pry the door open. After doing this a few times it opened fine on its own. Dont remember what thread it was on, but i think they said that it was just a little stiff when it was new and loosened up after a couple times. Hope that helps.

    Good luck.

    Cheers
     
  3. Brian H

    Brian H Banned

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    Note the pickup antenna is near the center of the rear hatch, not the tail light.
     
  4. kjwcanary

    kjwcanary Member

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    Worked like a charm - thanks a lot!:biggrin:
     
  5. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

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    I may have posted this on another thread .. it was a non-forum member here in Dallas (Plano) who had the same problem. Seems like this, albeit not common, is not uncommon as well.
     
  6. Ceilidh

    Ceilidh Member

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    Glad it helped.

    Cheers
     
  7. Zas

    Zas Sig. Performance #2113

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    Toronto
    I am continually having this problem daily when I charge at night... when I try to open the charge port door with the button on the charging cable - nothing happens, no sounds, nothing. So then, i use the screen , and press once, then i hear 'clunk'.. still not open, press two or three times more.. then it finally opens.

    After that, then the button on the charging cable works fine in opening the charge port door - but then the next day - i have the same problem... so this is becoming a daily ritual for me...

    could be it the temperature making the magnet less responsive? i am in Toronto and its not that cold here - about 1C / 34F -

    any thoughts would be helpful.. as I am going to take it in the local service centre tomorrow anyways
     
  8. Doug_G

    Doug_G Lead Moderator

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    I've had it get lightly frozen shut a couple of times. All it took to spring it free was gently prying a corner of the plastic with my fingernail.
     
  9. Jason S

    Jason S Model S Sig Perf (P85)

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    Given where this is being reported, I'm guessing temperature related too.

    Never had the issue with our car, but they may have changed something in last 6 weeks.
     
  10. strider

    strider Active Member

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    I've noticed the following very reliably....

    Since there's no charge timer I've been plugging it in just before I go to bed so the car is "asleep" from when my wife got home from work. I walk out w/ the fob and grab the cord. Handles present as I walk by. I get to the charge port and push the button. Clunking noises but door doesn't open. Push the button again and door opens. I'm chalking this up to the car still being asleep and only opens the door on the second attempt but who knows. Once there's a charge timer I'll try it when the car is still awake from bring driven.
     
  11. stinnett_P813

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    Ladera Ranch, CA
    I have this issue off and on and have found with my car if I open and close the rear driver side door then the charge port opens the next time I push the botton on the charger. Give that a try, maybe it'll help.
     
  12. Zas

    Zas Sig. Performance #2113

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    spoke to factory service this morning, they have heard of this issue, and it may require an 'adjustment' or a 'complete replacement' of the charger ( which would be a full day job ) - they are making me a service appointment to see which is neccessary
     
  13. Jgdixon

    Jgdixon Member

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    I'm having similar issues. The first night I charged the port door opened with the connector button. Since then that doesn't work although no problems using the button on the touch screen.
     
  14. William13

    William13 Member

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    Mine froze closed once after I hand washed the car at 0 c.
     
  15. Zas

    Zas Sig. Performance #2113

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    ok, after some toying around with it , i think i found a solution.. if you have this same problem try below, and let us know if it works as well.

    the situation : The car in the garage and is locked.

    1. As i come to the car, it auto-presents, unlocks, i then try the button on the charging cable - NO LUCK , no sounds, nothing
    2. now, i LOCK the car with my key fob. ( one press )
    3. now, i UNLOCK the car with the key fob ( double press )
    4. now, the button on the charging cable works without any issue, over and over again.

    strange.. but it works..


    P.S. I even tried Stinnett's method of "if I open and close the rear driver side door then the charge port opens the next time I push the botton on the charger " - but that didnt work for me.
     
  16. Todd Burch

    Todd Burch Electron Pilot

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    Sounds like a bug, perhaps related to sleep mode? Please report this behavior and your version to Tesla! Thanks!
     
  17. Zas

    Zas Sig. Performance #2113

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    Yes, Todd , i did so yesterday.. hope they get the kinks out.
     
  18. strider

    strider Active Member

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    Yeah, I wonder if it's just the time it takes for you to walk up, lock, unlock, and then the cable works the car is awake by then. Try just walking up, grabbing the cable, waiting 15-20 seconds, and then try it.
     
  19. Zas

    Zas Sig. Performance #2113

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    Hey Strider, actually the cable is in my trunk, so as i walk by, the car unlocks, i unlock open the trunk , take out the cables, plug into wall, close trunk, then try opening port ( not opening, no sound ).. this whole process takes more than 30 seconds.. so i dont think its this.
     
  20. JakeP

    JakeP S P4996 / X P6028

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    I just had this happen to me, Charge Port would not open but would click just fine. Used the Lock/Unlock method, and the button on the cable was able to open the Charge Port door (though not all the way, as I had some tiny slivers of ice in there from a hand wash several hours earlier in the day, which froze during an hour of running errands). Thanks Zas for the solution!
     

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