Sorry to report, CPO program is a major disappointment for us. I wish I read this thread before we pulled the trigger. I've been through the new model S experience before, and decided to go the CPO route for our second one. We picked up a 2013 P85 last weekend at the mothership in Fremont, and waited nearly two months and paid $3000 for shipping for the car since it was being shipped from Hawaii back to ca. Why did we do something that sounds so silly? It had the right color, options, and price that my wife wanted and it was the only one on the market at that time that fit the bill. This was an early anniversary gift (which is now unfortunately a huge letdown). I was very wary as anyone would be since I couldn't see the car in person, and I was about to pay thousands to have it shipped. But I was promised by sales that the car was perfect, and that it would be made 'immaculate' when we received it. I asked for lots of pictures and they Sent us pictures. I was told the car was perfect, don't worry we stand by our cars. We ordered it and paid the shipping. We took a test drive at the factory in another P85, and were given positive updates all along the way about how great the car was.
Since we picked it up last weekend on Saturday, nothing but problems. The first thing I noticed was that it was dirty, debris In the carpet, and smudges on the leather. It even had the registration sticker from the previous owner on the bumper. I had to ask them to take it off for us. They told me numerous times that they had done a thorough inspection, driven by several test drivers. I made the huge mistake of assuming this was true and could be taken for face value. I asked if the center armrests could be replaced due to discoloration, they said that was normal wear and tear. However, they did notice there was this issue with the glass they had never seen before, but the service center would take care of it. It looked like permanent raindrops on all the glass and the B pillars. The worst was the rear Window and passenger side. My fault for believing them and ignoring my own common sense to check the vehicle more thoroughly and reject it outright. Since it was a gift for my wife, i didn't want to make a big deal about everything and I let her drive home. I was trying not to ruin the experience that day since we had waited so long for the car. Once we got home, I cleaned the car and it actually looked much better, all the dirt in the leather surprisingly came out. The discoloration on the armrests just turned out to be grime and dirt anyone could have gotten out with a washcloth.
Next day (Sunday), really drove the car for some distance on the highway and noticed the alignment of the car was way off, the car going straight had a steering wheel pointed to the passenger side about 10-15 degrees. Then, we also noticed significant wind noise from the panoramic roof. Drove to the service center later and they noticed the seal of the panoramic roof were broken and some areas had sunken in. The service manager was great, took time to immediately check out the problems on the car. He said he would order the glass, fix the alignment, and deal with the roof. Once we started to drive at night, the drops on all the windows became magnified, and significantly impaired vision out the back window as well as the passenger side.
Come Wednesday, my wife drives to work and she calls me to tell me that the steering and suspension are now making strange creaking noises, and it happens when accelerating, braking, or going over bumps. At this point, we both lost confidence in the car. I drove to our local service center to confirm they had a loaner. We just sold her Mercedes, the day before, so I cancel my workday, drive an hour to her work through traffic, picked up the car, left her my car, and drove to FREMONT. The assistant manager of delivery, who was very nice, came out & sat with me in the car and was able to see all of the issues Herself
I dropped the car off and picked up the loaner. All in all, I'm told that it will take at least a week in repairs. This has been a huge letdown and disappointment for us since we were expecting a CPO process that was similar to a Mercedes experience, since the salespeople at tesla communicate that it will be similar to a new car experience. It's hard to imagine that one experience can be so good(new car delivery), and the other one so bad(CPO). If I had known that the all the glass on the car had a major issue, that the alignment was off, the roof had broken down, and the steering had a problem, I never would have agreed to pay thousands to ship a car. It was misrepresented to us and I majorly regret having gone down this CPO path because it is not the same CPO that you get from other manufacturers. Taking this risk cost us more time, anguish, and energy than any other car we have purchased. This is a car that grossly misrepresented and I feel somewhat duped. It should have never been delivered and it would have taken anyone paying attention for 5 minutes to figure that out. Even the service center manger thought the car should not have been delivered in its state of condition, particularly given the visual impairment.
I actually asked the assistant manager of the delivery team in Fremont if she could please help us find another car and restore our faith in their process. She directed me to the original salesperson who would contact me, but I have not heard from them yet. Hope that they stand by that although after reading this forum I'm not at all hopeful.
At this point, I'm even thinking about getting rid of my stock in the company since this has soured our whole perspective of Tesla as a company. Who in their right mind sets an expectation for their customers with words like immaculate, and goes on to grossly underachieve reaching that goal. It makes me feel like the company is loosely run and that it's still amateur hour in some areas. I get that the CPO portion is relatively new, but watching the competition (BMW, Lexus, Mercedes, Audi) means you have a standard and don't need to reinvent the wheel. No luxury dealership would think about letting a CPO car leave their lot in the condition that our model S was in. CPO is where you prove your cars and your service together are lasting components. This is horrible service and QC with a mid range volume of cars. Can't imagine what will happen when they have to deliver on many more cars like the model 3.
Will update this post when I get a real response. Trying to stay positive. Hopefully they will agree in getting us something that doesn't feel like a lemon
