Hello Boerum Hill,
I appreciate you sending us your concerns about purchasing a pre-owned Model S. I do apologize that non one responded to your previous inquiry. I have looked into how we missed your email and made it learning experience for a new employee. I also apologize that you have had poor experiences in our showrooms, receiving contradicting information from employees.
I will work through your concerns from top to bottom to help me respond in a sensible manner. In regards to the standard warranty for CPO vehicles, when purchased, the standard warranty is reset to a 4 year/ 50,000 mile warranty. You are correct that there is no option for an extended warranty on CPO vehicles. Some of these vehicles are already 3 years old when purchased as CPO vehicles. With an extended warranty, these vehicles would be warrantied for over 10 years and much more than 100,000 for the bumper to bumper warranty. This is not something that we can warranty, and is also consistent with industry standards.
CPO service records can definitely be viewed prior to purchase. There is sensitive information from previous owners on these documents, so we would need to block this information prior to showing you the records, but we would be happy to show you records on our CPO vehicles.
You are also definitely allowed to see the physical car you want to purchase before doing so. If you want to inspect a pre-owned vehicle that you are physically able to travel to, please call your local showroom and schedule a viewing of any of those pre-owned vehicles. As for other pre-owned vehicles, realize that you are purchasing a car that is thousands of miles away. We are not able to accommodate you by shipping any number of pre-owned vehicles to you for free for you to inspect them in person. To transport these cars thousands of miles to you, we must have a deposit and shipping fee associated with this.
I believe strongly in the mission, passion, and engineering that goes into every single Model S. This car has earned numerous ratings, reviews, records and achievements that truly make it the greatest car ever produced. I wouldn’t want to sell our car to anyone that didn’t truly believe it was the best purchase that they could make. If you have any questions at all, please feel free to contact me directly.
Kind Regards,
Inside Sales Advisor, North American Inside Sales