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My CPO Buying and Delivery Experience

Discussion in 'Model S: Ordering, Production, Delivery' started by tandrup, Jan 3, 2017.

  1. tandrup

    tandrup Member

    Joined:
    Oct 7, 2014
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    Location:
    Santa Rosa, CA
    Late November I pulled the trigger on a 2014 S85 from the CPO list. I worked directly with one of the CPO specialists in Fremont since I am located in the Bay Area and I quickly identified a vehicle that fit my needs and was pretty close to my ideal spec list. The price was reasonable and although the vehicle had both been privately owned and had been a loaner for the last couple of months, I felt this was the right vehicle for me. I chose to take delivery at the Fremont factory due to two main reasons: A) I wanted to take the factory tour and B) I was hoping that they might be able to recondition the car better at the factory than at a local SC (pure speculation on my part)

    On December 27th we drove our i3 down to Fremont and did the factory tour - and it was a fantastic experience in two ways. Seeing the operation, assembly lines, the level of automation, etc was eye-opening and fascinated the entire family. In addition it was also really cool to get to experience the pride and the "sense of family" that the entire Tesla crew exhibited. It was a unique experience and I would recommend it to anyone who lives close enough by for it to be feasible to go to Fremont and have that experience.

    All the paperwork was done in less than 5 minutes - they had everything ready for signatures and it was probably the most pleasant car-buying experience I have ever had.

    After the tour we did the short video-introduction to operating the vehicle, charging, etc - mostly stuff I already knew, but good for the wife to sit through that and pick up a few things she didn't know.

    Finally we got to see the vehicle - I have to admit I was a bit nervous about buying a pre-owned car unseen and based on a few blurry pictures. The delivery takes place in a tent and the lighting is "so-so" in there but the car looked great. The exterior had clearly been cared for - I noticed a few small dings but they were all less than 3/4" and something I can live with knowing that I saved a good chunk of cash on buying CPO instead of new. I cannot expect a "new car" when I'm only willing to pay for "CPO".

    We left the factory and I headed home in the i3 and the wife took the Model S. After about an hour of driving I got a phone call from "wifey" and she was very pleasantly surprised at the driving experience (first time driving the Model S) but also a little disappointed at the interior cleanliness. After she got the car out of the tent and into the sunlight the interior looked dirty and not up to what we had expected. After we got home, I parked the car outside and went through the interior in more detail in better light and the best way to describe the interior was that it looked like it had been vacuumed very quickly. There were 5-6 spots on the headliner - some of them looked like make-up (around the sun-shades). The frunk and trunk had small pebbles and some dirty footprints, the plastic and leather trim had small spots and just wasn't as clean as I would have expected.

    Overall my buying experience was very positive, but I wanted to share my experience with the cleaning to see if other CPO buyers have had similar experiences and to help set expectations for future buyers. It detracted a little from our overall experience but I took the car to our local detailer and had him do the interior - it now looks almost brand new and I'm a happy camper. I wish Tesla had a crew that could do what my local guy did in a few hours - that would ensure that future CPO'ers would be even happier than I was.

    Now, I will go enjoy the car, drive it and love it... Thanks for listening.

    Lars in Santa Rosa, CA
     
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  2. CLLACAB

    CLLACAB Member

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    Location:
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    Aside from a few items that needed to be repaired, my experience at Fremont was exactly the same as yours. I think my car was washed, but just barely. The barrel section of the wheels was covered in brake dust. And not just a little. It had probably been months since the wheels were fully cleaned. I would have thought that the factory location would deliver a spotless car. It seemed like their focus was on delivering the new cars, and not the CPO cars. When I took it to my local center to correct all the items I noted, (Van Nuys), they were surprised at how the car was delivered.
     
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  3. Randaddy

    Randaddy Member

    Joined:
    Oct 23, 2016
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    Location:
    Bay Area
    I took delivery of a '13 P85+ in Buena Park on 12/26, we had planned a So Cal Disneyland trip earlier in the year, and Tesla was willing to delay my delivery about a week so everything worked out time-wise, and I was on my first (successful) Tesla SuperCharging road trip about 48 hrs later.

    I had inspected the car in person back in November shortly after placing the deposit. Luckily, the car was already in very good shape so I wasn't too worried during the 2 month wait.

    The buying experience however, (at least for the CPO side) leaves something to be desired. They were not very proactive in reaching out to me with updates and I often had to request for the same doc or information more than once. My delivery date was pushed back twice (resulting in my loan approval expiring and a 2nd application submission). Fortunately, this forum prepared me for all the back and forth with my Delivery Specialist(s), and they were very cordial in communications so I never felt like I was "bothering" anyone during the process. But do note, Tesla and your DS won't offer any information/history unless you specifically ask for it!

    Interestingly, one of the few things I did note back in November was the condition of the interior. As the exterior of the car was a 9.5/10 the interior had a few stains, marks on the driver's seat, and the B-pillar corner piece was worn on the driver's side. To my surprise, the interior condition upon delivery was immaculate. I could tell they repaired the leather on the B-Pillar piece (hardly noticeable) and treated/cleaned the leather. Carpets/door cards/ and seats were clean, floor mats didnt show any signs of lifting. There is some light wear on the steering wheel, and a few tiny stains on the alcantara headliner and arm rests (I will likely be able to clean this easily).

    As for the exterior, I noticed they replaced the rear tail lights/applique, all the rims/tires, and the Car was washed and generously covered in tire shine, which promptly ended up all over the back bumper and wheel wells (why???? It's got new tires!).

    I have a service center appointment to address a few things I noted on the Due Bill at delivery (front/rear windshields showing some delaminating, rear pass door doesn't open from inside, clear coat worn on CF spoiler, roof rack covers deformed, refinished 21's were dull and needs polishing).

    Overall, we're very happy with the car inside and out. I just wished they Tesla would take a look at the CPO buying process and make a few tweaks to align it with the buying experience of a new one. A progress bar on MyTesla for example, would have saved numerous calls/emails regarding status/delivery estimates.
     
  4. carter_seattle

    Joined:
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    Seattle, WA
    Hey all, I am in the middle of the CPO process so I thought I'd share my timeline so far:
    • 12/15/2016 - Put down deposit on CPO (85D) sight unseen (it's located in NYC and I'm in Seattle).
    • 12/16/2016 - Congrats email from my CPO advisor.
    I was told to expect 4 weeks for reconditioning and 2-4 weeks for delivery (from NY to Seattle). So that works out to 6-8 weeks or early to mid February. Let's see what happens!
     
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  5. mbhforum

    mbhforum Member

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    Wow, I was told 3-6 weeks by my advisor. I am in NY (close to city, and I wish my car was where yours was) and is in Chicago. Since your car is further away from you, I wonder if that is why it's taking a bit longer. I already applied and got approved for financing and I got my trade in offer (which I am most likely taking). Last thing left for me to do is switch insurance from Geico to Progressive as it will save me $20 a month.
     
  6. mbhforum

    mbhforum Member

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    Interesting. I asked my DS if my car was a loaner/privately owned and she told me that she didn't have access to the information and couldn't tell. I am not sure why she sounded so hesitant too. I took it upon myself to run a Carfax on it and it came back with one owner and had a clean record.
     
  7. Randaddy

    Randaddy Member

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    #7 Randaddy, Jan 4, 2017
    Last edited: Jan 4, 2017
    I was able to get this info and carfax from my CPO adviser, the one who found the car initially.

    For some reason she was able to see/provide more info than the local delivery team. One thing you might want to ask for as an informative souvenir, is the Monroney (window) sticker, my DS was able send over a copy.
     
  8. tandrup

    tandrup Member

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    Santa Rosa, CA
    Update on my experience: Tesla Fremont called today because they had seen my survey answers that I filled in after having had the car for a few days (where I had commented on the not-stellar interior condition). They immediately offered that I could get a free detailing next time I take it in for service. Nice gesture, but I also told her that I had already paid for an interior
    detailing job since the car was a gift for the wife and she wasn't pleased initially. Tesla put the detailing voucher on my Tesla account so I can take the car in later when I feel it needs another round. Kudos to Tesla for correcting things - but it sounds like we are having some inconsistent experiences on the level
    of detailing they perform.
     
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  9. carter_seattle

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    Update on my end:
    • 12/15/2016 - Put down deposit on CPO (85D) sight unseen (it's located in NYC and I'm in Seattle).
    • 12/16/2016 - Congrats email from my CPO advisor.
    • 1/4/2016 - I email to inquire on the status. No new info.
    • 1/7/2017 - I email to ask if it's possible to get pics of the car. No response.
    • 1/13/2017 - I text my salesperson to ask for an update and responds saying that the car has arrived in Fremont from NJ and will be on its way soon to Seattle for reconditioning.
    So, my car took an unexpected detour to Fremont. Interesting.
     
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  10. Az_Rael

    Az_Rael Supporting Member

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    I would ask for a copy of the checklist they use when they go over a CPO getting it ready to recondition. That might tell you what they had to do that required a detour to Fremont.
     
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  11. mbhforum

    mbhforum Member

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    #11 mbhforum, Jan 14, 2017
    Last edited: Jan 14, 2017
    Wow, sounds like yours is taking awhile. I ordered on 1/1 and supposedly it's passed pre-delivery inspection and it's now being shipped from Chicago to NY. No major defects were identified. Did yours go through this inspection?

    Edit: Just got an email from my DS that my car is going to arrive in NY late next week and I can pick up on 1/23 or sooner. Sounds like it might actually be a 3 week process. I am pumped now!
     
  12. carter_seattle

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    Will do.

    Also @mbhforum, there a checklist that someone put together on what to review when receiving a Tesla. I'll be running through that checklist before I accept delivery of the car and finalize the sale.
     
  13. mbhforum

    mbhforum Member

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    Do you mind sharing the link or list with me? I'd like to use that obviously when I go over my car.
     
  14. carter_seattle

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  15. skitch23

    skitch23 Member

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    How did you know who your sales person is? I've only received communication from my CPO advisor. I was thinking about stopping by the showroom where I am picking it up to see if I can get some more info about my car.
     
  16. carter_seattle

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    I believe the "CPO Advisor" is a salesperson. At least that's what I meant.
     
  17. skitch23

    skitch23 Member

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    Ahh ok, thanks. I thought it was two different people...
     
  18. jeepn30

    jeepn30 Member

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    my cpo advisor was a different person than the delivery specialist, which oversaw the delivery of my car. Both were very pleasant to deal with. All of the sudden I got an email from the delivery specialist, which said he was taking over the reigns from here.
     
  19. mbhforum

    mbhforum Member

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    Yes, I had the same setup. I had a CPO Advisor who really didnt help much since I was using ev-cpo and was more on top of inventory than she was. Once I put a deposit on the car, my Delivery Specialist took over. He has been more responsive to emails than she was, so I was fine with that.
     
  20. jeepn30

    jeepn30 Member

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    My CPO guy was really good. he helped me determine what I wanted in a car, and had a large list of cars that weren't listed on tesla's website. And that was with me using both ev-cpo and teslainventory as well.
     

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