Don TLR
Active Member
@tccartier It was supposed to be later this week but now I don't know. Yes more communication along the way would have been nicer but good to hear you're on the home stretch.
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My CPO buying experience timeline
- Thread starter TSLA_maybe
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- CPO Delivery Model S Ordering Production
FINALLY got the delivery date cemented! DS emailed me this morning 8/23/17 @ 10:00 am. Exactly 8 weeks to the day. Definitely anxious to see the car as this will be the first time I've ever seen it in person and the way their process is set up I'll have to pay for it in full before I can even drive it, not ideal but I guess it is what it is.
So I was able to pick it on Wednesday. First of all, I didn't get a swag bag, but that's okay. The car looked amazing, obviously not brand new, but you'd really have to look to tell that. Everyone here at work thought it was brand new! And I've been showing it to people all day the past two days! I only had on thing to add to the Due bill and it was a simple plastic piece in front of the left wheel well.
Although we didn't get a swag bag, my wife got them to give us a couple of key chain wraps for the key fob. I can't find them in the online store so I have no clue what they're going for!
The previous owner had the Drive unit replaced just last year so that's a plus. The CPO process replaced the 12v battery, wheels, and tires. They did remove the 3rd party center console though. I didn't get a straight answer as to why. The initial reason was that all 3rd party products were removed including tint. I then reminded him that the tint was left, then he said that the console probably had damage to it. It also looks like the back seat has some sort of floor console as the velcro is still there, it would have been nice to have those. Actually having driven the car for 3 days, I'm starting to like having the open floor.
As for the driving, I hadn't driven a Tesla before and was concerned about the one pedal driving; it is surprisingly pretty intuitive.
Now, my car is only the S85 not the performance and it is by far the quickest car I've ever been in let a lone drive. I know there are faster models out there but to me, this thing is crazy quick to the point that I think the P100D with Ludicrous mode would actually be kind of scary!
Overall the experience was nice the drive home was cool and I love this car!
Edit:
I forgot to ask...why are there a set of two brake calipers on the rear wheels?
Although we didn't get a swag bag, my wife got them to give us a couple of key chain wraps for the key fob. I can't find them in the online store so I have no clue what they're going for!
The previous owner had the Drive unit replaced just last year so that's a plus. The CPO process replaced the 12v battery, wheels, and tires. They did remove the 3rd party center console though. I didn't get a straight answer as to why. The initial reason was that all 3rd party products were removed including tint. I then reminded him that the tint was left, then he said that the console probably had damage to it. It also looks like the back seat has some sort of floor console as the velcro is still there, it would have been nice to have those. Actually having driven the car for 3 days, I'm starting to like having the open floor.
As for the driving, I hadn't driven a Tesla before and was concerned about the one pedal driving; it is surprisingly pretty intuitive.
Now, my car is only the S85 not the performance and it is by far the quickest car I've ever been in let a lone drive. I know there are faster models out there but to me, this thing is crazy quick to the point that I think the P100D with Ludicrous mode would actually be kind of scary!
Overall the experience was nice the drive home was cool and I love this car!
Edit:
I forgot to ask...why are there a set of two brake calipers on the rear wheels?
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1937highboy
Member
Don TLR
Active Member
Great news for you, I may try and get over there to see if mine has shown up yet, supposedly just a detail and then the hand off to me..
If I do I'll try and snap some photos for you..
7/1 : Deposit placed for S85
7/1 : Received automated "Let's complete your order" email
7/1 : Received automated "Thank you for your order" email with PDFs attached
7/1 : Received email from sales adviser. Email indicated they would call the next day (Sunday) and that I should hold of on financing
7/1 : Responded to sales adviser indicating I looked forward to the call the next day and that the PDF sent via automated email had the incorrect price listed.
7/2 : Sales adviser called. Discussed the following: 4-6 weeks for delivery of car is expected, ask was prior to Aug 10th (5.5 weeks); Discussed incorrect price listed in PDF, Sales adviser will enter a request in the system to resolve discrepancy; Process: 200+ point inspection, Week 1/2: nothing will occur, Week 3/4: Inspection completed along with any service items, Week 5/6: Cosmetic issues address, End of Week 6: Delivery; Completion of items on Tesla website; Q&A Session
7/2 : Received email from sales adviser. Email replicated much of the phone conversation. Email documented the ask for delivery prior to Aug 10th. "Tesla Post Order Packet PDF" attached
7/7 : Sent an email to Sales adviser - Asked if the Inspection Report can be sent when complete; Asked if pictures of car could be sent; Asked if the car has 3G or LTE; Other misc questions
7/7 : Received automated email that SA is OOO until 7/11
7/11 : Sent an email to SA with an additional question - how long the delivery would take?
7/11 : Received emails from SA - Inspection report will be provided at delivery as it will not be completed until then; Will inquire with SC to take pictures but after the car is back from vendors (it's already at a vendor?!?!); 3G not LTE (can install LTE prior to delivery for ~$500)
7/14 : Sent an email to SA - Provided a response on 3G vs LTE; Inquired on the status of the car, price adjustment and pictures
7/18: Tried calling SA.
7/19: Called SA. Price discrepancy resolved. Car has not started the inspection process so the process is already behind schedule. Sounds like there will be increased capacity for processing CPOs starting this week so the hopefully it moves forward soon (with high quality). We plan to discuss the current status on 7/25.
7/25: SA had indicated that if I had not heard from them by noon on the 25th to reach out to them. I got a hold of SA in the afternoon as I had not heard from them at noon and there was a long pause after asking about the current status. Instant feeling of being let down. After the pause (looking up information) the SA indicated that they needed to discuss the status with their manager which I was perplexed by. I interpreted this to mean that the car still had not moved an inch in three and half weeks. SA indicated that they would give me a call back once the discussion was over. I had not heard back at ~5:45PM so gave SA a call on drive home from work. SA confirmed that the car had not processed at all. Reason for this is the large number of CPOs being processed (that were purchased the first two weeks in June and are still being processed?) and an underestimation of how long they would take to process. It sounds like all of the cars are actually being transferred to a new facility and that they are bringing on new techs to handle the increased workload. I'm torn on if this is a good thing or not, not sure if all of the issues will be found and correctly addressed prior to delivery. It also sounds like the regional service manager is in town to help accelerate the process (and probably other things). SA indicated that a delivery within 6 weeks is likely not going to happen and that 7 weeks is more realistic at this point. I was honestly thinking that this is probably an optimistic statement but then the SA then followed up with comments that delivery by the 9th may in fact still be possible though we would not know until the last minute. What a roller coaster. SA recommended that we reconnect on August 2nd which seems like forever away.
7/27: Sent text in the morning to SA to check on status of car and follow up on prior discussions around combining accounts (accidentally formatted my email address differently when I placed deposit versus what I used for model 3 reservations.) Got a follow up call in the afternoon indicating the car has not started, however, the techs will be working overtime this weekend and she has requested that they start looking at the car this weekend. (SA can not help with combining accounts, I sent corporate an email to see what can be done.) It looks like the car needs to already be in mint condition if I am going to get it by the end of 6 weeks.
7/28: Recalled that I had noticed that the listing of items below tech package were missing from the MyTesla information. Sent a message to SA in the morning to see if they could provide that information. SA call back this evening indicating they did not have a good way to look up this information and that the information in this list can be wrong (sounds like it is common for listing to say folding mirrors and for the car to not have them). The original sticker does show the car having parking sensors. No update on the status of the car in the process. SA will be checking on the car tomorrow.
7/30: SA did not provide an update of where the car stands on 7/29 as we had discussed. Will have to wait until 8/1 for an update.
8/1: Spoke to SA. They went and got the car from the from other location and brought it to their location so that it could be inspected (a full month after the deposit was placed). Car has significant paint damage. Timeline is shot due how long the repaint will take. Discussed some alternatives.
8/2: Spoke to SA to better understand timeline and options. Car will also need a new drive unit and probably new tires.
8/3: Spoke to SA. Going to continue with the car but they expect that it will be another 4 weeks or so which puts it a total of 9 weeks versus the original 4-6 week estimate. Most of the time will be spent at the body shop as most of the car needs repainted. Car was taken to body shop first thing this morning. Received an email that the final paperwork is available on MyTesla. There is now a Make a Payment option on MyTesla and Tasks Complete changed from 4/4 to 2/2.
8/15: Reached out to SA in the morning as I had not received the weekly update (no word since 8/3). Played phone tag until the evening. Sounds like the car is due back from the body shop in the next day or so. If the body shop got everything done satisfactorily and all of the parts were shipped the car should be ready for pick up next week! We discussed that we should chat on 8/17 to see if we can set a delivery date in stone.
8/17: Flights for next week are getting pricey! Exchanged a few text and a phone call with the SA today and it sounds like the car SHOULD be ready for delivery next week but they have not done a post body shop inspection to make the final call. I'm not booking a flight until they are certain so if the prices increase overnight I'm probably not getting the car next week.
8/18: Spoke to SA ~8PM. Just got a look at the car after being at the body shop. Still some cosmetic work to be done but nothing major. However, the touchscreen may need replaced and it sounds like those are harder to get. Will have to wait until they can investigate further before booking a flight. The eclipse has driven flights up to insane prices next week, so probably all for the best. Will say that the SA has been awesome through all of this!
7/1 : Received automated "Let's complete your order" email
7/1 : Received automated "Thank you for your order" email with PDFs attached
7/1 : Received email from sales adviser. Email indicated they would call the next day (Sunday) and that I should hold of on financing
7/1 : Responded to sales adviser indicating I looked forward to the call the next day and that the PDF sent via automated email had the incorrect price listed.
7/2 : Sales adviser called. Discussed the following: 4-6 weeks for delivery of car is expected, ask was prior to Aug 10th (5.5 weeks); Discussed incorrect price listed in PDF, Sales adviser will enter a request in the system to resolve discrepancy; Process: 200+ point inspection, Week 1/2: nothing will occur, Week 3/4: Inspection completed along with any service items, Week 5/6: Cosmetic issues address, End of Week 6: Delivery; Completion of items on Tesla website; Q&A Session
7/2 : Received email from sales adviser. Email replicated much of the phone conversation. Email documented the ask for delivery prior to Aug 10th. "Tesla Post Order Packet PDF" attached
7/7 : Sent an email to Sales adviser - Asked if the Inspection Report can be sent when complete; Asked if pictures of car could be sent; Asked if the car has 3G or LTE; Other misc questions
7/7 : Received automated email that SA is OOO until 7/11
7/11 : Sent an email to SA with an additional question - how long the delivery would take?
7/11 : Received emails from SA - Inspection report will be provided at delivery as it will not be completed until then; Will inquire with SC to take pictures but after the car is back from vendors (it's already at a vendor?!?!); 3G not LTE (can install LTE prior to delivery for ~$500)
7/14 : Sent an email to SA - Provided a response on 3G vs LTE; Inquired on the status of the car, price adjustment and pictures
7/18: Tried calling SA.
7/19: Called SA. Price discrepancy resolved. Car has not started the inspection process so the process is already behind schedule. Sounds like there will be increased capacity for processing CPOs starting this week so the hopefully it moves forward soon (with high quality). We plan to discuss the current status on 7/25.
7/25: SA had indicated that if I had not heard from them by noon on the 25th to reach out to them. I got a hold of SA in the afternoon as I had not heard from them at noon and there was a long pause after asking about the current status. Instant feeling of being let down. After the pause (looking up information) the SA indicated that they needed to discuss the status with their manager which I was perplexed by. I interpreted this to mean that the car still had not moved an inch in three and half weeks. SA indicated that they would give me a call back once the discussion was over. I had not heard back at ~5:45PM so gave SA a call on drive home from work. SA confirmed that the car had not processed at all. Reason for this is the large number of CPOs being processed (that were purchased the first two weeks in June and are still being processed?) and an underestimation of how long they would take to process. It sounds like all of the cars are actually being transferred to a new facility and that they are bringing on new techs to handle the increased workload. I'm torn on if this is a good thing or not, not sure if all of the issues will be found and correctly addressed prior to delivery. It also sounds like the regional service manager is in town to help accelerate the process (and probably other things). SA indicated that a delivery within 6 weeks is likely not going to happen and that 7 weeks is more realistic at this point. I was honestly thinking that this is probably an optimistic statement but then the SA then followed up with comments that delivery by the 9th may in fact still be possible though we would not know until the last minute. What a roller coaster. SA recommended that we reconnect on August 2nd which seems like forever away.
7/27: Sent text in the morning to SA to check on status of car and follow up on prior discussions around combining accounts (accidentally formatted my email address differently when I placed deposit versus what I used for model 3 reservations.) Got a follow up call in the afternoon indicating the car has not started, however, the techs will be working overtime this weekend and she has requested that they start looking at the car this weekend. (SA can not help with combining accounts, I sent corporate an email to see what can be done.) It looks like the car needs to already be in mint condition if I am going to get it by the end of 6 weeks.
7/28: Recalled that I had noticed that the listing of items below tech package were missing from the MyTesla information. Sent a message to SA in the morning to see if they could provide that information. SA call back this evening indicating they did not have a good way to look up this information and that the information in this list can be wrong (sounds like it is common for listing to say folding mirrors and for the car to not have them). The original sticker does show the car having parking sensors. No update on the status of the car in the process. SA will be checking on the car tomorrow.
7/30: SA did not provide an update of where the car stands on 7/29 as we had discussed. Will have to wait until 8/1 for an update.
8/1: Spoke to SA. They went and got the car from the from other location and brought it to their location so that it could be inspected (a full month after the deposit was placed). Car has significant paint damage. Timeline is shot due how long the repaint will take. Discussed some alternatives.
8/2: Spoke to SA to better understand timeline and options. Car will also need a new drive unit and probably new tires.
8/3: Spoke to SA. Going to continue with the car but they expect that it will be another 4 weeks or so which puts it a total of 9 weeks versus the original 4-6 week estimate. Most of the time will be spent at the body shop as most of the car needs repainted. Car was taken to body shop first thing this morning. Received an email that the final paperwork is available on MyTesla. There is now a Make a Payment option on MyTesla and Tasks Complete changed from 4/4 to 2/2.
8/15: Reached out to SA in the morning as I had not received the weekly update (no word since 8/3). Played phone tag until the evening. Sounds like the car is due back from the body shop in the next day or so. If the body shop got everything done satisfactorily and all of the parts were shipped the car should be ready for pick up next week! We discussed that we should chat on 8/17 to see if we can set a delivery date in stone.
8/17: Flights for next week are getting pricey! Exchanged a few text and a phone call with the SA today and it sounds like the car SHOULD be ready for delivery next week but they have not done a post body shop inspection to make the final call. I'm not booking a flight until they are certain so if the prices increase overnight I'm probably not getting the car next week.
8/18: Spoke to SA ~8PM. Just got a look at the car after being at the body shop. Still some cosmetic work to be done but nothing major. However, the touchscreen may need replaced and it sounds like those are harder to get. Will have to wait until they can investigate further before booking a flight. The eclipse has driven flights up to insane prices next week, so probably all for the best. Will say that the SA has been awesome through all of this!
rjcampeau
Member
My experience is based on a conversation with a CPO Model S owner that told me I could get a used Model S for around the same price as the Model 3 (my deposit placed April 3, 2016). I was skeptical because when casually browsing used S's they always seemed to be in the $80K + price range.
07/16 : Dropped in to the Tesla showroom on West 4th in Vancouver. The CPO Adviser happened to be there and showed me the specs on a 2013 S60 that was just traded in (30,000 km, black with tan leather interior, air suspension, panoramic roof, premium sound, $59.4K CDN). Went for a test drive drive in a similar S60 and loved it. Deposit placed - was told to expect a 6-8 week wait.
07/17 : Back and forth with adviser to get Carfax, financing app, etc.
08/01 : Financing approved (applied 07/28) and was told a DS would take care of the rest of the transaction.
08/04 : No contact from DS so I sent her an email asking if she had an expected delivery date, pictures, or any info about what was being done to the car as part of the CPO process.
08/07 : Got a phone call from DS basically saying that although the car is in Vancouver, it is at a different location and she has no information on it. Can maybe provide an update by 08/16.
08/18 : Still no idea when I will get this thing after 5 weeks, but I am trying to be patient!
I would be interested to hear if this is par for the course for a CPO in Vancouver.
Thanks!
07/16 : Dropped in to the Tesla showroom on West 4th in Vancouver. The CPO Adviser happened to be there and showed me the specs on a 2013 S60 that was just traded in (30,000 km, black with tan leather interior, air suspension, panoramic roof, premium sound, $59.4K CDN). Went for a test drive drive in a similar S60 and loved it. Deposit placed - was told to expect a 6-8 week wait.
07/17 : Back and forth with adviser to get Carfax, financing app, etc.
08/01 : Financing approved (applied 07/28) and was told a DS would take care of the rest of the transaction.
08/04 : No contact from DS so I sent her an email asking if she had an expected delivery date, pictures, or any info about what was being done to the car as part of the CPO process.
08/07 : Got a phone call from DS basically saying that although the car is in Vancouver, it is at a different location and she has no information on it. Can maybe provide an update by 08/16.
08/18 : Still no idea when I will get this thing after 5 weeks, but I am trying to be patient!
I would be interested to hear if this is par for the course for a CPO in Vancouver.
Thanks!
1937highboy
Member
Car was fully charged,showed 263 miles. It's only about 120 from Dallas to WF. No problems.
I was able to take delivery on my car yesterday afternoon - August 18th; just shy of 6 weeks. Except for a couple of nicks that you have to be looking for and a bit of wear on the drivers seat... the car looks fantastic. Might get some touch-up paint.
2 bonuses : Parcel Shelf & LTE
I think that they didn't delete the previous owners stuff ... since Tune-In (Slacker ?) had a bunch of favorites listed. No big deal for me; just something I noticed.
I am not sure if I am going to get a service plan or just pay-as-I-go... I'll email Tesla and see what options are available.
Thanks to Hank and everyone here for your help and answering questions. It was a wait (which the delivery specialist apologized several times last night), but it was worth it.
Now... to pick out a name.
BTW -- what's with the heart and unicorn picture on the About Your Tesla screen?
Curious if you went through Yolanda for the CPO in Chicago and then Jeff here in Cleveland? How long did the entire process take from reservation to delivery?
Just realized two things on my CPO
1) Except for the Temp tag and my insurance, I've got no other proof that the car is mine. I do have a MVPA that is signed by me and a tesla rep ... but the purchase was done by both me & my wife and we needed to fill out a new MVPA upon delivery.
2) No valve stem caps. I guess that its no big deal... but at the same time -- come on.
1) Except for the Temp tag and my insurance, I've got no other proof that the car is mine. I do have a MVPA that is signed by me and a tesla rep ... but the purchase was done by both me & my wife and we needed to fill out a new MVPA upon delivery.
2) No valve stem caps. I guess that its no big deal... but at the same time -- come on.
Don TLR
Active Member
I looked for it on Saturday but it appears that it was in the shop getting the final touches.
I was pleased to see a perfect car with my VIN and excited to get my delivery going. The car had brand new tires all the way around and the paint was perfect,, so excited to get it delivered to me this week.
cmarshack
Member
Yes, It is the metallic grey! My car is not a + but had Continental Contact DW all brand new.
Thanks for the spy report lol!! My car should be fairly easy to spot. there aren't that many Sig. Red cars there "if any" most of the time lol!! @shrink snapped some pics when he was there some weeks ago.
What day is your delivery? By this week you mean sometime between 8/21 & 8/26 ?
Don TLR
Active Member
Your car wasn't out in the lot and must have been getting the finishing touches done inside. I saw my car with the repair list on the dash including the VIN so I know it was mine. Only thing not highlighted with a marker was an Alignment. Its immaculate and couldn't find a mark on it. The interior as well as the exterior looked like new so I'm ecstatic and glad i swung by for a sneak peek.. They put a fresh set of tires on it as well.
I wasn't given a date but was told a DS would contact me soon to schedule and based on seeing the car it should be very soon as in any day now.
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Sweet! It does look like new! Congratulations! I've just got a gut feeling that my car somehow won't be that pristine. I noticed in the pictures that I've seen thus far that @shrink sent me the the car appeared to have extensive cosmetic damage and likely the dreaded Frunk crease. He did say however that the interior appeared to be in excellent condition showing no appreciable signs of wear. I do know that it was in their loaner Fleet at the Palm Springs store for nearly a year-and-a-half and I know how people tend to drive loners :-( at this point I guess all I can do is keep my fingers crossed and I'll find out Wednesday morning at 10 a.m. If I'm going to regret this. When I actually get to see the car for the first time.
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