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My CPO buying experience timeline

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Its here! Love the blue color. Looks near mint. Had a few extras i was not expecting like a center console. ( Sunroof) not sure why i thought the pano roof was not a sunroof. Rear truck shelf ( Standard now). Love it.

Very Nice!! Congrats...Mine is the same blue...love that is looks black from afar but as you get closer, it turn blue but not the bright blue in the newer prods. Enjoy.
 
7/1 : Deposit placed for S85
7/1 : Received automated "Let's complete your order" email
7/1 : Received automated "Thank you for your order" email with PDFs attached
7/1 : Received email from sales adviser. Email indicated they would call the next day (Sunday) and that I should hold of on financing
7/1 : Responded to sales adviser indicating I looked forward to the call the next day and that the PDF sent via automated email had the incorrect price listed.
7/2 : Sales adviser called. Discussed the following: 4-6 weeks for delivery of car is expected, ask was prior to Aug 10th (5.5 weeks); Discussed incorrect price listed in PDF, Sales adviser will enter a request in the system to resolve discrepancy; Process: 200+ point inspection, Week 1/2: nothing will occur, Week 3/4: Inspection completed along with any service items, Week 5/6: Cosmetic issues address, End of Week 6: Delivery; Completion of items on Tesla website; Q&A Session
7/2 : Received email from sales adviser. Email replicated much of the phone conversation. Email documented the ask for delivery prior to Aug 10th. "Tesla Post Order Packet PDF" attached
7/7 : Sent an email to Sales adviser - Asked if the Inspection Report can be sent when complete; Asked if pictures of car could be sent; Asked if the car has 3G or LTE; Other misc questions
7/7 : Received automated email that SA is OOO until 7/11
7/11 : Sent an email to SA with an additional question - how long the delivery would take?
7/11 : Received emails from SA - Inspection report will be provided at delivery as it will not be completed until then; Will inquire with SC to take pictures but after the car is back from vendors (it's already at a vendor?!?!); 3G not LTE (can install LTE prior to delivery for ~$500)
7/14 : Sent an email to SA - Provided a response on 3G vs LTE; Inquired on the status of the car, price adjustment and pictures
7/18: Tried calling SA.
7/19: Called SA. Price discrepancy resolved. Car has not started the inspection process so the process is already behind schedule. Sounds like there will be increased capacity for processing CPOs starting this week so the hopefully it moves forward soon (with high quality). We plan to discuss the current status on 7/25.
7/25: SA had indicated that if I had not heard from them by noon on the 25th to reach out to them. I got a hold of SA in the afternoon as I had not heard from them at noon and there was a long pause after asking about the current status. Instant feeling of being let down. After the pause (looking up information) the SA indicated that they needed to discuss the status with their manager which I was perplexed by. I interpreted this to mean that the car still had not moved an inch in three and half weeks. SA indicated that they would give me a call back once the discussion was over. I had not heard back at ~5:45PM so gave SA a call on drive home from work. SA confirmed that the car had not processed at all. Reason for this is the large number of CPOs being processed (that were purchased the first two weeks in June and are still being processed?) and an underestimation of how long they would take to process. It sounds like all of the cars are actually being transferred to a new facility and that they are bringing on new techs to handle the increased workload. I'm torn on if this is a good thing or not, not sure if all of the issues will be found and correctly addressed prior to delivery. It also sounds like the regional service manager is in town to help accelerate the process (and probably other things). SA indicated that a delivery within 6 weeks is likely not going to happen and that 7 weeks is more realistic at this point. I was honestly thinking that this is probably an optimistic statement but then the SA then followed up with comments that delivery by the 9th may in fact still be possible though we would not know until the last minute. What a roller coaster. SA recommended that we reconnect on August 2nd which seems like forever away.
7/27: Sent text in the morning to SA to check on status of car and follow up on prior discussions around combining accounts (accidentally formatted my email address differently when I placed deposit versus what I used for model 3 reservations.) Got a follow up call in the afternoon indicating the car has not started, however, the techs will be working overtime this weekend and she has requested that they start looking at the car this weekend. (SA can not help with combining accounts, I sent corporate an email to see what can be done.) It looks like the car needs to already be in mint condition if I am going to get it by the end of 6 weeks.
7/28: Recalled that I had noticed that the listing of items below tech package were missing from the MyTesla information. Sent a message to SA in the morning to see if they could provide that information. SA call back this evening indicating they did not have a good way to look up this information and that the information in this list can be wrong (sounds like it is common for listing to say folding mirrors and for the car to not have them). The original sticker does show the car having parking sensors. No update on the status of the car in the process. SA will be checking on the car tomorrow.
7/30: SA did not provide an update of where the car stands on 7/29 as we had discussed. Will have to wait until 8/1 for an update.
 
Got a call from my DS today, he said the logistics have been entered to have it shipped, once it is, it should take 1-2 days for it to get here. His guess is 2 weeks, but it depends upon the drivers' schedules. He said as soon as he hears it is shipped, he'll give me another call to let me know and set up a delivery time. It's getting close.

Now with the info out about the 3, I have a day one reservation and was debating jumping on the first run of production when I get my invite. However, I think I'll stick with my original plan to wait for the dual motor versions and get it next summer. I'll get to see how much I use the superchargers with the S, and it's a bigger car which is nice.
 
7/29 - Placed a deposit on a P85. Noticed on the CPO pages, they no longer seemed to be listing the Smart Air Suspension or the Upgraded Sound systems but looked at the Source page and found the listed option codes and then used the Model S option decoder to confirm a few things. I have reasonable expectiations of timeline and delivery issues thanks to this thread and the website and I have to thank @HankLlyodRight for the his website. Will keep updates coming but am assuming they will be few and far between based on others experiences.

2013 P85 - Silver w/ Silver 21" Black Leather Interior, Rear Facing Seats, Tech Package

7/30 - Received the two automated emails.
7/31 - Spoke with Pre-Owned Advisor regarding vehicle, given the standard 4-6 week timeline. Taking delivery at the Nashville/Brentwood Service Center But asked the advisor to look until home delivery. My only concern with a home delivery is the due bill and any issues associated with the vehicle. Anybody have insight? Thanks.
 
My CPO experience has been fantastic. I am set to pick up my 2014 P85 with AP1 tomorrow and assuming everything goes as planned, the whole process will be completed within 8 days.

Here is my brief timeline:
7/25 - Received photos of actual car
7/25 - Placed deposit
7/29 - Test drove and inspected actual car and agreed to move forward with purchase. Scheduled pickup on 8/2 to allow for final detailing.
7/31 - Received Inspection Report
8/2 - Pick up scheduled
 
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My CPO experience has been fantastic. I am set to pick up my 2014 P85 with AP1 tomorrow and assuming everything goes as planned, the whole process will be completed within 8 days.

Here is my brief timeline:
7/25 - Received photos of actual car
7/25 - Placed deposit
7/29 - Test drove and inspected actual car and agreed to move forward with purchase. Scheduled pickup on 8/2 to allow for final detailing.
7/31 - Received Inspection Report
8/2 - Pick up scheduled

What planet does that happen on? The car must have been at the store you took delivery at. And was already on the lot for sale?
 
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My CPO experience has been fantastic. I am set to pick up my 2014 P85 with AP1 tomorrow and assuming everything goes as planned, the whole process will be completed within 8 days.

Here is my brief timeline:
7/25 - Received photos of actual car
7/25 - Placed deposit
7/29 - Test drove and inspected actual car and agreed to move forward with purchase. Scheduled pickup on 8/2 to allow for final detailing.
7/31 - Received Inspection Report
8/2 - Pick up scheduled

What planet does that happen on? The car must have been at the store you took delivery at. And was already on the lot for sale?
I wonder if this one was a cancellation? Someone bought it and changed their mind maybe. They did the refurb, and had it at whichever SC already, so you could see it and drive it, then they just had to detail it and it's good. That's pretty amazing timing!
 
My CPO experience has been fantastic. I am set to pick up my 2014 P85 with AP1 tomorrow and assuming everything goes as planned, the whole process will be completed within 8 days.

Here is my brief timeline:
7/25 - Received photos of actual car
7/25 - Placed deposit
7/29 - Test drove and inspected actual car and agreed to move forward with purchase. Scheduled pickup on 8/2 to allow for final detailing.
7/31 - Received Inspection Report
8/2 - Pick up scheduled
WOW!!! Lucky duck.... was the car posted on the tesla cpo page? Just curious how you were able test drive so quickly.
 
Sorry for the delay in posting this...

Delivery update:
We took delivery of our 2013 P85 at the Dallas SC on Friday. Total time from order to delivery ended up being exactly 6 weeks (originally quoted 6-8 weeks).

Positives (major):
1)The service we received from Tesla from start to finish was phenomenal. Derek our CPO advisor and Carlos our DS were very helpful and responsive throughout the process and the Dallas SC (Reid and Cynthia) finished it off nicely by picking us up at the airport and conducting a very well-done and thorough walkthrough. Cynthia even went out of her way to help us out with a rather unusual request for a photo-op (see pics attached).
2) The car is flawless and even had factory installed paint armor which has clearly saved the front end and other parts of the car from the rock chip damage other MS' have suffered from.
3) Reid at the Dallas SC was up front about a couple of rear seat items that he already noted on the due bill as needing to be replaced by our rover (C-pillars and one other item).

Negatives:
1) Even though I asked several times ahead of delivery, I did not receive the inspection checklist at delivery as promised (and still haven't). My DS assured me it would be waiting for us at delivery but the Dallas SC had no knowledge of the request. I did receive the alignment specs after asking again at delivery. This is a minor issue in my mind but does lead us to....
2) The drive back to OKC from Dallas Sunday night made it apparent the drive unit likely wasn't replaced as our MS definitely is suffering from the known DU drone/hum issue at highway speeds (VERY loud once reaching 65+mph). This is fairly disappointing as we are 3.5 hours from the Dallas SC and a quick stop in for a drive unit swap out isn't in the cards for us.

Knowing what I know now of the Tesla CPO process I would absolutely do it again (hopefully in a few years when we can afford a used MX), as long as we could work with the same group we had the pleasure of working with this time around (unlikely considering Tesla turnover but one can hope).
 

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WOW!!! Lucky duck.... was the car posted on the tesla cpo page? Just curious how you were able test drive so quickly.
The car had just finished it's inspection in Baltimore and they transported it to a northern Virginia service center for me to test drive 2 days after I submitted my deposit.

I worked with a CPO specialist at the location and he said this was a vehicle that wasn't posted to their site and fortunately for me it was not recorded correctly and they only realized it had AP1 after I had placed deposit.
 
Supercharger issue update.

On Friday night I went again to a supercharger and called the roadside assistance number.
Spent over an hour on the phone and they were telling that Supercharger was not included in spite of all the paperwork I have saying otherwise. Anyway, they enabled it for 24 hours to make sure it was not an issue with the car and it works fine but is supposed to last 24hs and I have to contact the SC to figure this out.

On Monday, my tesla page got finally updated and it clearly states I have free supercharging included so I decided to drop by again by the supercharger to test and all seems good. I will try again in a few days but it seems that it needed some time until the account was up to date.

The my tesla page update also enabled the access to the phone app.
 
Supercharger issue update.

On Friday night I went again to a supercharger and called the roadside assistance number.
Spent over an hour on the phone and they were telling that Supercharger was not included in spite of all the paperwork I have saying otherwise. Anyway, they enabled it for 24 hours to make sure it was not an issue with the car and it works fine but is supposed to last 24hs and I have to contact the SC to figure this out.

On Monday, my tesla page got finally updated and it clearly states I have free supercharging included so I decided to drop by again by the supercharger to test and all seems good. I will try again in a few days but it seems that it needed some time until the account was up to date.

The my tesla page update also enabled the access to the phone app.
I may have missed an earlier post (if so I apologize), but was Supercharging not listed on your initial spec sheet? Is that where the confusion is from?
 
I may have missed an earlier post (if so I apologize), but was Supercharging not listed on your initial spec sheet? Is that where the confusion is from?

It was listed everywhere but when I took delivery the car kept saying that it was not activated.

When I called the roadside assistance they said it was not included with the car.

My assumption is that the previous owner did not have free supercharging but Tesla decided to include it when the car was offered as a CPO.