This has been a long time coming, but here we go!
6/22 - Placed deposit a MS60 with AP1, $50,500
6/23 - Got a call from CPO Adviser, estimate is 8-10 weeks out due to June firesale
6/24 - Received first auto-email with instructions for mytesla account
6/29 - Tried to swap to a MS85 with AP1 for only a few thousand more, someone else grabbed it before we could complete the swap. Rats!
7/6 - Emailed my CPO advisor on availability of any other ms85 as the website dried up in July, no word back
7/10 - Emailed again as follow up, advisor emails back to notify that no other inventory exists at the moment. I also asked for pictures, but told non-exist
7/24 - No update for a few weeks and email again to check status. Sent back a message saying my car is being inspected (sweet!) and that is awaiting parts (no confirmation on what parts though were ordered). Still no estimate on delivery.
8/7 - No status since 7/24 so emailed again. Got a few pictures of the car being serviced (it actually exists), and told we're awaiting parts and final inspection. Told to get the financing process started.
8/11 - Ring, Ring! It's my delivery specialist I finally get to talk to and guess what, the car is done! Car is ready to be picked up as early as 8/14, but unfortunately due to work/personal travel schedule I can't get it until 8/21. boooo!!! After reading this on other threads, it does seem like the universally successful, surefire way to speed up delivery on a CPO is to travel somewhere for a few days. Items that were replaced included wheels and windshield, with some dent repair. Inspection report though won't be made available until I pickup.
8/16 - Emailed by DS to please fix the supercharging issue prior to Monday and to make sure we're still on track. Receive confirmation its in process and they should fix the problem soon
8/18 - Email again for status on the supercharging issue and told that the operations team should have it fixed that afternoon
8/21- Dont hear back over the weekend and ask AGAIN what's the status on the SC issue; told it WILL be fixed before I come in. I also casually find out the pickup ISNT at Dublin which I was originally told, but at the Fremont delivery center (45min out of way, not counting the 2 hour ride home in traffic). Ugh. Delivery specialist mentions I should have received an email confirming my appt (which I didnt get)
I made it to the Fremont Delivery center (I went to the factory first thinking it was there) and immediately found out that nothing had been done to fix my issue with the free supercharging not being reflected in the cars profile. We eventually solved the matter by having the regional VP sign a letter, but not before the delivery experience stretched out into a 3.5 hour ordeal (where I was the ONLY customer there for 80%of the time). The delivery center team was professional and helpful, but the entire experience from start to finish had been incredibly underwhelming. The lack of communication, the empty promises, little transparency in the cars information/status led to a negative experience in purchasing the car. 3.5 hours in taking delivery of a car was exactly what I was hoping to avoid when buying through Tesla, but I guess that wasn't in the cards.
On the flip side, the car looks like new and only had two cosmetic items (roof scratches) to place on the due bill. It even had a center console which my DS assured me WASNT included; so that's a win. I still havent heard back from the local Service center, so will give it another day before I follow up.
What didn't help things is just two weeks before my wife had leased a new car through Lexus. The lexus folks bent over backwards and then some to make sure every last detail was perfect and that we were 110% satisfied with everything that was occurring. They even sent an employee to another dealership 40 miles away to bring a car back just so we could look at the options on it. We left Lexus feeling great about what had just happened, I didnt have the same feeling when leaving the Tesla delivery center.
I'm also still waiting to hear back on if the the car actually does have free supercharging included. This was one of two cars, total, listed on the CPO site that DIDNT have Free Supercharging listed as a feature. I've asked my CPO advisor and delivery specialist to confirm that it is included, which they both confirmed, but no one seems to know what to do after that (and I want the cars profile updated to reflect as much). Hoping we get that resolved before pickup. Cant wait!