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My CPO order and delivery process.

Discussion in 'Model S: Ordering, Production, Delivery' started by RichardD, Feb 6, 2017.

  1. RichardD

    RichardD Supporting Member

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    Location:
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    Hi all,
    After reading a few of the stories posted about bad service and lack of communication, I wanted to share my experience. I have been searching for the right configuration and price point for a few months. The usual search services were used tesla inventory;ev-cpo.com/hunter/ . Then it happened. My car showed up.

    2015 S85D 39k miles

    EXTERIOR
    • Silver Metallic Paint
    • All Glass Panoramic Roof
    • 19" Wheels
    INTERIOR
    • Black Leather Seats
    • Carbon Fiber Décor / Textile Headliner
    • CHARGING
    • Dual Chargers
    OPTIONS
    • Tech Package with Autopilot
    • Smart Air Suspension
    • Ultra High Fidelity Sound
    • Subzero Weather Package
    Under 69,000 (Its my silver unicorn)

    I saw it Saturday and reached out to the local Tesla Houston team with no response. Monday the 23rd I clicked the contact me on the page and within an hour, Brent Seavey (847-579-0028 ext 72102) gave me a call. We discussed the process and I placed my deposit with a ETA for pick up in Denver on February 15th. I thought great enough time to get a flight, convince the wife its a Valentines get away for us and drive the car home from Denver using the supercharger network. I can't tell you just how great Brent was and really took his time explaining the process. At around 7 he called and let me know that surprise the car would be ready for pick up on Saturday. I scrambled and got 2 last minute flights from Houston to Denver on Frontier airlines. I got really lucky at 24.88 each. I know wow.... So Brent passes me to Denton Holt my Delivery Expert Specialist (303-759-0529 opt 4). Denton like Brent was fantastic. We discussed timing and the Colorado blue law. We agreed on Monday Jan 30 delivery and they would pick my wife and I up from the hotel in Denver. All around a class act and great experience. We arranged our trade in and delivered it to the North Houston shop and they were kind enough to drop us off at the airport. Great service there as well Dan was fantastic. We stopped by the Denver sales room on Sunday and Justin took some time to go over Tesla and what the car would be like for us. Fantastic service there too. We did a walk of the car and made some notes and realized there was some items that needed addressed and that the Houston service center would take care of it when we got home. Two days of driving with autopilot and we made it home. The supercharger network worked flawlessly and we had a great time getting to know our new car. While each experience is different, I truly felt the service I received from Tesla and these particular staff members was a result of their dedication to the product they sell.

    Thanks again for reading this, and I hope anyone looking at a CPO considers how well this experience went for me.

    All the best and happy driving,
    Richard
     
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  2. TexLaw

    TexLaw Member

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    Wow! That sounds like a fantastic time, alright! Congratulations!

    I'd be worried about a $25 flight from Houston to Denver, figuring that everything could only go downhill from there! ;)
     
  3. GQbed

    GQbed Member

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    Congrats! and thank you for sharing! I'm building confidence in the CPO process
     
  4. ahurst

    ahurst Member

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    Hot Springs, Arkansas
    Excellent tale - thanks for sharing.

    Pics please!
     
  5. RichardD

    RichardD Supporting Member

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    IMG_8350.JPG
    Somewhere along the way from Denver to Houston. We were the only car charging.
     
  6. RichardD

    RichardD Supporting Member

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    Denton TX, the superchargers are backwards..

    IMG_8351.JPG
     
  7. RichardD

    RichardD Supporting Member

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    Just picked IMG_8398.JPG her up from the Dealer after the "Due Bills" new windshield and fresh paint for the hood. Just realized they parked her in bad spot.. but I liked the reflection off the window..
     
  8. RichardD

    RichardD Supporting Member

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    Here are the ones they sent pre-purchase

    IMG_8281.JPG IMG_8282.JPG IMG_8283.JPG IMG_8284.JPG IMG_8285.JPG IMG_8286.JPG IMG_8287.JPG IMG_8288.JPG
     
  9. RichardD

    RichardD Supporting Member

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    So it is really hard to tell there was anything wrong with the hood, but when we picked it up there was the "frunk crease" and quite a few dings. They were kind enough to repair it.
     
  10. ahurst

    ahurst Member

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    Very nice
     
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  11. TexLaw

    TexLaw Member

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    Proud Papa, you are. Rightly so!
     
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  12. RichardD

    RichardD Supporting Member

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    Just an update, went and paid the taxes and registration today. Helpful hint, in Brazoria county you can do this at the annexes. So I did not have to go to the county seat. Also I ordered custom plates. They will send them to my annex for me when they arrive. Great news. Taxes and registration went smoothly and everything was in order from Tesla on the paperwork side.
     
  13. TexLaw

    TexLaw Member

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    You can pay at annexes in Harris County, as well. At least, I know you can pay at the one on Chimney Rock & Gulfton.
     
    • Informative x 1
  14. RichardD

    RichardD Supporting Member

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    Found a picture from my trip home.. Weather was really cold and it was my first day owning the car. The map said I would get there with 9% battery.. TooCloseForComfort.JPG
     
  15. Az_Rael

    Az_Rael Supporting Member

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    Ha! And I thought I was pretty crazy running my car down to 4 miles left on my first day of ownership. You got me beat!
     
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  16. RichardD

    RichardD Supporting Member

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    Coming from Denver we followed the MS route and it dropped down to 19F for quite some time and the car kept telling me to slow down or i wouldnt make it. I had no idea what i was going to do if I ran out on day 1.. My wife was absolutely sure I made a bad purchase... Luckily it all worked out.
     
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