Hi all,
After reading a few of the stories posted about bad service and lack of communication, I wanted to share my experience. I have been searching for the right configuration and price point for a few months. The usual search services were used tesla inventory;ev-cpo.com/hunter/ . Then it happened. My car showed up.
2015 S85D 39k miles
EXTERIOR
I saw it Saturday and reached out to the local Tesla Houston team with no response. Monday the 23rd I clicked the contact me on the page and within an hour, Brent Seavey (847-579-0028 ext 72102) gave me a call. We discussed the process and I placed my deposit with a ETA for pick up in Denver on February 15th. I thought great enough time to get a flight, convince the wife its a Valentines get away for us and drive the car home from Denver using the supercharger network. I can't tell you just how great Brent was and really took his time explaining the process. At around 7 he called and let me know that surprise the car would be ready for pick up on Saturday. I scrambled and got 2 last minute flights from Houston to Denver on Frontier airlines. I got really lucky at 24.88 each. I know wow.... So Brent passes me to Denton Holt my Delivery Expert Specialist (303-759-0529 opt 4). Denton like Brent was fantastic. We discussed timing and the Colorado blue law. We agreed on Monday Jan 30 delivery and they would pick my wife and I up from the hotel in Denver. All around a class act and great experience. We arranged our trade in and delivered it to the North Houston shop and they were kind enough to drop us off at the airport. Great service there as well Dan was fantastic. We stopped by the Denver sales room on Sunday and Justin took some time to go over Tesla and what the car would be like for us. Fantastic service there too. We did a walk of the car and made some notes and realized there was some items that needed addressed and that the Houston service center would take care of it when we got home. Two days of driving with autopilot and we made it home. The supercharger network worked flawlessly and we had a great time getting to know our new car. While each experience is different, I truly felt the service I received from Tesla and these particular staff members was a result of their dedication to the product they sell.
Thanks again for reading this, and I hope anyone looking at a CPO considers how well this experience went for me.
All the best and happy driving,
Richard
After reading a few of the stories posted about bad service and lack of communication, I wanted to share my experience. I have been searching for the right configuration and price point for a few months. The usual search services were used tesla inventory;ev-cpo.com/hunter/ . Then it happened. My car showed up.
2015 S85D 39k miles
EXTERIOR
- Silver Metallic Paint
- All Glass Panoramic Roof
- 19" Wheels
- Black Leather Seats
- Carbon Fiber Décor / Textile Headliner
- CHARGING
- Dual Chargers
- Tech Package with Autopilot
- Smart Air Suspension
- Ultra High Fidelity Sound
- Subzero Weather Package
I saw it Saturday and reached out to the local Tesla Houston team with no response. Monday the 23rd I clicked the contact me on the page and within an hour, Brent Seavey (847-579-0028 ext 72102) gave me a call. We discussed the process and I placed my deposit with a ETA for pick up in Denver on February 15th. I thought great enough time to get a flight, convince the wife its a Valentines get away for us and drive the car home from Denver using the supercharger network. I can't tell you just how great Brent was and really took his time explaining the process. At around 7 he called and let me know that surprise the car would be ready for pick up on Saturday. I scrambled and got 2 last minute flights from Houston to Denver on Frontier airlines. I got really lucky at 24.88 each. I know wow.... So Brent passes me to Denton Holt my Delivery Expert Specialist (303-759-0529 opt 4). Denton like Brent was fantastic. We discussed timing and the Colorado blue law. We agreed on Monday Jan 30 delivery and they would pick my wife and I up from the hotel in Denver. All around a class act and great experience. We arranged our trade in and delivered it to the North Houston shop and they were kind enough to drop us off at the airport. Great service there as well Dan was fantastic. We stopped by the Denver sales room on Sunday and Justin took some time to go over Tesla and what the car would be like for us. Fantastic service there too. We did a walk of the car and made some notes and realized there was some items that needed addressed and that the Houston service center would take care of it when we got home. Two days of driving with autopilot and we made it home. The supercharger network worked flawlessly and we had a great time getting to know our new car. While each experience is different, I truly felt the service I received from Tesla and these particular staff members was a result of their dedication to the product they sell.
Thanks again for reading this, and I hope anyone looking at a CPO considers how well this experience went for me.
All the best and happy driving,
Richard
