My daughter lives near Spokane and her experience with the local Tesla repair location had been actually quite good. They promptly responded to messages and fixed things pretty promptly.
So now she is driving along one day in early July and the car report trouble with the front motor (see has dual motor, long range Y). She immediately pulls over and requests service from Tesla. They tow the car to the service center and confirm dead front motor.
She get notice of a Fedex shipment that day. Three weeks go by and the replacement motor never gets shipped. By this time, she has lost all patience and is now planning to sell the Y because she thinks 3 weeks for a motor is unacceptable. I advise to her to investigate the Washington state lemon law for cars. She follows the process and formally files a lemon law notice via certificed letter and also notifies the service center that she has done so.
So you can guess what happens, the next day the motor gets shipped and the Y gets fixed in the same day. Guess Tesla doesn't want their lemon law statistics to be bad....
Sad that she had to take that kind of action in order to get satisfaction
So now she is driving along one day in early July and the car report trouble with the front motor (see has dual motor, long range Y). She immediately pulls over and requests service from Tesla. They tow the car to the service center and confirm dead front motor.
She get notice of a Fedex shipment that day. Three weeks go by and the replacement motor never gets shipped. By this time, she has lost all patience and is now planning to sell the Y because she thinks 3 weeks for a motor is unacceptable. I advise to her to investigate the Washington state lemon law for cars. She follows the process and formally files a lemon law notice via certificed letter and also notifies the service center that she has done so.
So you can guess what happens, the next day the motor gets shipped and the Y gets fixed in the same day. Guess Tesla doesn't want their lemon law statistics to be bad....
Sad that she had to take that kind of action in order to get satisfaction